ITFOR Launches "PayCollect" Automated Payment Reminder Service
ITFOR Inc. has launched "PayCollect," a SaaS-based service that fully automates payment reminders to payments. It aims to solve operator shortages and improve customer convenience, targeting 40 new contracts within five years.
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- 📰 Published: April 30, 2026 at 22:31
- 🔍 Collected: April 30, 2026 at 14:01
- 🤖 AI Analyzed: April 30, 2026 at 14:09 (8 min after Collected)
ITFOR Inc. (Head Office: Chiyoda-ku, Tokyo; Representative Director and President: Koji Sakata) has launched "PayCollect," a service that automates payment reminder operations. "PayCollect" is a SaaS-based service that integrates and automates everything from payment reminders, payment promises, payments, to performance measurement, thereby achieving both the resolution of operator shortages and the improvement of customer convenience. Moving forward, the company aims to secure 40 new contracts within five years, expanding its offerings to a wide range of industries, and further enhancing its functionality, such as automatic integration with its debt management systems, to contribute to greater efficiency.
◆Background
In recent years, many companies have been facing severe operator shortages, making the efficiency of routine dunning and payment reminder operations an urgent issue.
In the initial dunning phase, large volumes of SMS (Short Message Service) messages requesting callbacks may be sent to customers who failed to make payments. While this can streamline payment reminder operations, the high number of callbacks from customers who receive these SMS messages ultimately does not reduce the burden on operators. Therefore, the company embarked on the development of "PayCollect," which further automates and streamlines initial dunning by offering a comprehensive package of payment reminder operations, payment promises, and payment method provisions.
◆Main Features of "PayCollect"
"PayCollect" was developed as a highly reliable service, leveraging ITFOR's expertise in providing approximately 180 debt management systems domestically.
① Provided as a SaaS Service
"PayCollect" is a service that automates customer communication, acceptance of payment promises, and completion of payments in a seamless manner, simply by sending payment reminder data held by companies. As it is provided as a SaaS service, there is no need for individual system installations or replacements of existing systems, and it can be started immediately via a browser.
② Automation of Payment Reminders and Payment Promises
Companies can automatically send payment reminders to customers via SMS or email by simply sending the relevant data to PayCollect. Customers can easily access a dedicated site from the received message, verify their identity, confirm billing details, and register their expected payment date (payment promise). It is also possible to receive reminder notifications and consult about payments.
③ Provision of Diverse Payment Methods
Customers can choose from multiple payment methods, including checking bank transfer details, convenience store payments (PAYSLE*1), and PayPay.
④ Phishing Scam Countermeasures
By displaying common carrier short codes, utilizing BIMI (Brand Indicators for Message Identification)*2 in emails, and providing simple identity verification features, concerns about phishing scams for customers are reduced.
⑤ Business Integration and Performance Measurement
In addition to data import via CSV files, API integration is also possible. Transmission results (e.g., sent, logged in, payment promised, payment consultation) can be confirmed, searched, and aggregated in real-time on a dashboard, supporting quick status comprehension and performance measurement. Since URLs generated by PayCollect are downloadable, they can be affixed as QR codes to dunning letters or linked to company app's My Pages.
⑥ Implementation Support
ITFOR provides total support to customers from implementation to operation start.
◆Expected Effects
By automating customer communication and payments in complex payment reminder operations, the service significantly improves corporate operational efficiency and contributes to resolving operator shortages. Furthermore, customers can complete procedures anytime, anywhere via smartphone, improving convenience, and the ability to complete a series of procedures without speaking to an operator is expected to reduce psychological burden.
◆Pricing
The service operates on a monthly usage-based fee structure. Please contact us for detailed pricing.
◆Future Outlook
We aim to provide the service to a wide range of industries including banks, cards, servicers, leases, rent guarantees, and electricity/gas/water companies, targeting 40 new contracts within five years. We will further enhance convenience by strengthening integration with our debt management systems "TCS" and "CMS," expanding access points to PayCollect, and increasing payment options.
*1 PAYSLE:
A service that allows easy payment of various fees at convenience stores using an electronic barcode displayed on a smartphone, without using payment slips or in-store terminals.
*2 BIMI (Brand Indicators for Message Identification):
An email authentication standard that displays the logo of the sender's organization or brand in the email inbox. Primarily used for countering spoofing emails and enhancing brand trust.
【Product URL】
Automated Payment Reminder Service "PayCollect"
◆Background
In recent years, many companies have been facing severe operator shortages, making the efficiency of routine dunning and payment reminder operations an urgent issue.
In the initial dunning phase, large volumes of SMS (Short Message Service) messages requesting callbacks may be sent to customers who failed to make payments. While this can streamline payment reminder operations, the high number of callbacks from customers who receive these SMS messages ultimately does not reduce the burden on operators. Therefore, the company embarked on the development of "PayCollect," which further automates and streamlines initial dunning by offering a comprehensive package of payment reminder operations, payment promises, and payment method provisions.
◆Main Features of "PayCollect"
"PayCollect" was developed as a highly reliable service, leveraging ITFOR's expertise in providing approximately 180 debt management systems domestically.
① Provided as a SaaS Service
"PayCollect" is a service that automates customer communication, acceptance of payment promises, and completion of payments in a seamless manner, simply by sending payment reminder data held by companies. As it is provided as a SaaS service, there is no need for individual system installations or replacements of existing systems, and it can be started immediately via a browser.
② Automation of Payment Reminders and Payment Promises
Companies can automatically send payment reminders to customers via SMS or email by simply sending the relevant data to PayCollect. Customers can easily access a dedicated site from the received message, verify their identity, confirm billing details, and register their expected payment date (payment promise). It is also possible to receive reminder notifications and consult about payments.
③ Provision of Diverse Payment Methods
Customers can choose from multiple payment methods, including checking bank transfer details, convenience store payments (PAYSLE*1), and PayPay.
④ Phishing Scam Countermeasures
By displaying common carrier short codes, utilizing BIMI (Brand Indicators for Message Identification)*2 in emails, and providing simple identity verification features, concerns about phishing scams for customers are reduced.
⑤ Business Integration and Performance Measurement
In addition to data import via CSV files, API integration is also possible. Transmission results (e.g., sent, logged in, payment promised, payment consultation) can be confirmed, searched, and aggregated in real-time on a dashboard, supporting quick status comprehension and performance measurement. Since URLs generated by PayCollect are downloadable, they can be affixed as QR codes to dunning letters or linked to company app's My Pages.
⑥ Implementation Support
ITFOR provides total support to customers from implementation to operation start.
◆Expected Effects
By automating customer communication and payments in complex payment reminder operations, the service significantly improves corporate operational efficiency and contributes to resolving operator shortages. Furthermore, customers can complete procedures anytime, anywhere via smartphone, improving convenience, and the ability to complete a series of procedures without speaking to an operator is expected to reduce psychological burden.
◆Pricing
The service operates on a monthly usage-based fee structure. Please contact us for detailed pricing.
◆Future Outlook
We aim to provide the service to a wide range of industries including banks, cards, servicers, leases, rent guarantees, and electricity/gas/water companies, targeting 40 new contracts within five years. We will further enhance convenience by strengthening integration with our debt management systems "TCS" and "CMS," expanding access points to PayCollect, and increasing payment options.
*1 PAYSLE:
A service that allows easy payment of various fees at convenience stores using an electronic barcode displayed on a smartphone, without using payment slips or in-store terminals.
*2 BIMI (Brand Indicators for Message Identification):
An email authentication standard that displays the logo of the sender's organization or brand in the email inbox. Primarily used for countering spoofing emails and enhancing brand trust.
【Product URL】
Automated Payment Reminder Service "PayCollect"