[Survey on IT Department's True Feelings] Approximately 90% Face Barriers in Collaboration with Accounting. Top Reason: 'Takes Time to Understand and Master New Systems'
Invoice Inc. announced a survey report revealing that approximately 90% of IT departments experience difficulties in collaborating with accounting departments, with the primary reason being the time required to understand and master new systems. This highlights the importance of inter-departmental collaboration for DX promotion.
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- 📰 Published: May 11, 2026 at 19:30
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Invoice Inc. (President: Hitoshi Nitami, Headquarters: Chiyoda-ku, Tokyo), which provides consolidated billing services for communication and utility costs such as "Gi Tsushin" and "OneVoice Public," has released a report titled "The Wall of DX Promotion? A Survey of IT Departments' True Feelings Towards Accounting Departments." This report organizes the realities, challenges, and expected roles of accounting departments from the perspective of IT departments.
This survey targeted personnel belonging to corporate IT departments to investigate their collaboration and impressions of accounting departments, as well as their roles in promoting DX, seeking hints for advancing internal DX.
▼View the report here
https://media.invoice.ne.jp/dl/survey/dx-barriers-it-accounting.html
Survey Results
This report reveals that mutual understanding and collaboration between accounting and IT departments are crucial factors in promoting DX.
Therefore, the content helps to grasp what actions are expected from accounting departments.
The following graphs are excerpts from the survey report.
Q: Have you ever felt "barriers" or "difficulties" when collaborating with the accounting department?
The survey on whether respondents have felt "barriers" or "difficulties" when collaborating with the accounting department yielded the following results:
Often (31.9%)
Sometimes (55.2%)
Rarely (11.2%)
Never (1.7%)
It was found that approximately 90% of the total, combining "often" and "sometimes," felt some kind of difficulty when collaborating with the accounting department, while about 10% did not feel any difficulty in collaboration.
Looking only at the percentages, it can be inferred that IT departments tend to experience many challenges when collaborating with accounting.
Q: In what aspects do you feel "difficulties" with accounting?
The survey on what situations caused difficulties in collaboration showed the following as top results:
Takes time to understand and master new systems (55.4%)
Difficult to evolve due to Excel supremacy (35.6%)
Caution regarding security and permissions (34.7%)
While difficulties related to system understanding and mastery account for about half, items related to data and decision-making also ranked high.
IT departments tend to feel difficulties in multiple aspects when collaborating with accounting, mainly "system understanding and mastery," as well as operations and decision-making.
Q: Have you ever felt that projects were "easy to proceed with" in collaboration with accounting?
The survey on projects that were felt to be easy to proceed with in collaboration with accounting showed the following as top results:
Invoice processing (51.7%)
Payroll calculation (36.2%)
Expense reimbursement (30.2%)
It was found that collaboration is perceived as easy to proceed with in relatively standardized accounting tasks such as invoice processing, payroll calculation, and expense reimbursement.
From the survey results, it was found that the majority feel "barriers" and "difficulties" in collaborating with accounting departments from multiple perspectives, mainly related to system understanding and mastery.
On the other hand, in standardized areas, projects are perceived as easy to proceed with. It is believed that by accounting departments working on business improvement and data utilization, and strengthening relationships with relevant parties, the hurdles for DX promotion can be reduced.
This report explains in more detail the issues regarding collaboration and impressions of accounting departments, and their roles in DX promotion. We hope you will take this opportunity to utilize this survey report as a chance to review your relationship with the accounting department.
▼View the report here
https://media.invoice.ne.jp/dl/survey/dx-barriers-it-accounting.html
[Survey Outline]
Survey period: January 23 (Fri) - January 26 (Mon), 2026
Survey organization (survey主体): Invoice Inc. (self-conducted survey)
Target audience: People working in companies (mainly IT departments, back offices, etc.)
Valid responses (sample size): 221 people
Survey method (aggregation method, calculation method): Internet survey
■Handling of these survey results
When introducing, quoting, or reprinting the survey results or content, please clearly state "Source: Seikyu ABC" as the source.
(Example) "Source: Seikyu ABC" etc.
If individual contact is required regarding the published content, please inquire from the following.
▼Contact
inv-mktg@invoice.ne.jp
Related Services
○Consolidated communication billing service [Gi Tsushin]
htt
This survey targeted personnel belonging to corporate IT departments to investigate their collaboration and impressions of accounting departments, as well as their roles in promoting DX, seeking hints for advancing internal DX.
▼View the report here
https://media.invoice.ne.jp/dl/survey/dx-barriers-it-accounting.html
Survey Results
This report reveals that mutual understanding and collaboration between accounting and IT departments are crucial factors in promoting DX.
Therefore, the content helps to grasp what actions are expected from accounting departments.
The following graphs are excerpts from the survey report.
Q: Have you ever felt "barriers" or "difficulties" when collaborating with the accounting department?
The survey on whether respondents have felt "barriers" or "difficulties" when collaborating with the accounting department yielded the following results:
Often (31.9%)
Sometimes (55.2%)
Rarely (11.2%)
Never (1.7%)
It was found that approximately 90% of the total, combining "often" and "sometimes," felt some kind of difficulty when collaborating with the accounting department, while about 10% did not feel any difficulty in collaboration.
Looking only at the percentages, it can be inferred that IT departments tend to experience many challenges when collaborating with accounting.
Q: In what aspects do you feel "difficulties" with accounting?
The survey on what situations caused difficulties in collaboration showed the following as top results:
Takes time to understand and master new systems (55.4%)
Difficult to evolve due to Excel supremacy (35.6%)
Caution regarding security and permissions (34.7%)
While difficulties related to system understanding and mastery account for about half, items related to data and decision-making also ranked high.
IT departments tend to feel difficulties in multiple aspects when collaborating with accounting, mainly "system understanding and mastery," as well as operations and decision-making.
Q: Have you ever felt that projects were "easy to proceed with" in collaboration with accounting?
The survey on projects that were felt to be easy to proceed with in collaboration with accounting showed the following as top results:
Invoice processing (51.7%)
Payroll calculation (36.2%)
Expense reimbursement (30.2%)
It was found that collaboration is perceived as easy to proceed with in relatively standardized accounting tasks such as invoice processing, payroll calculation, and expense reimbursement.
From the survey results, it was found that the majority feel "barriers" and "difficulties" in collaborating with accounting departments from multiple perspectives, mainly related to system understanding and mastery.
On the other hand, in standardized areas, projects are perceived as easy to proceed with. It is believed that by accounting departments working on business improvement and data utilization, and strengthening relationships with relevant parties, the hurdles for DX promotion can be reduced.
This report explains in more detail the issues regarding collaboration and impressions of accounting departments, and their roles in DX promotion. We hope you will take this opportunity to utilize this survey report as a chance to review your relationship with the accounting department.
▼View the report here
https://media.invoice.ne.jp/dl/survey/dx-barriers-it-accounting.html
[Survey Outline]
Survey period: January 23 (Fri) - January 26 (Mon), 2026
Survey organization (survey主体): Invoice Inc. (self-conducted survey)
Target audience: People working in companies (mainly IT departments, back offices, etc.)
Valid responses (sample size): 221 people
Survey method (aggregation method, calculation method): Internet survey
■Handling of these survey results
When introducing, quoting, or reprinting the survey results or content, please clearly state "Source: Seikyu ABC" as the source.
(Example) "Source: Seikyu ABC" etc.
If individual contact is required regarding the published content, please inquire from the following.
▼Contact
inv-mktg@invoice.ne.jp
Related Services
○Consolidated communication billing service [Gi Tsushin]
htt