Communication Platform 'Re:lation' Begins Integration with 'Yoom'

Ingage Inc. (Headquarters: Osaka City, Osaka Prefecture; President and CEO: Tetsuya Wada), provider of the communication platform 'Re:lation' with a track record of over 6,000 implementations (*1), is pleased to announce the start of API integration with 'Yoom', a business automation platform provided by Yoom Inc. With this integration, even without programming knowledge, it becomes possible to seamlessly connect 'Re:lation' with over 700 types of external SaaS without coding, supporting further efficiency in customer service operations and the promotion of DX (Digital Transformation). List of apps that can be integrated via Yoom: https://lp.yoom.fun/apps ◆ Background of the Integration With the decline in the working population, 'business efficiency' and 'resolving labor shortages' have become urgent issues for many companies. Particularly in customer service departments, the duplication of data entry and fragmentation of information due to the simultaneous use of multiple tools are major challenges. While the demand for 'integration between SaaS' to resolve these issues is growing, traditional API integration required specialized engineering resources, creating a high hurdle for non-engineering departments to independently promote DX. ◆ About the Integration Features 'Re:lation' has now started integration with 'Yoom', which can integrate various SaaS without coding. By using 'Yoom' as an intermediary, 'Re:lation' seamlessly connects with external tools such as CRM (Customer Relationship Management), order management, chat tools, and spreadsheets. It becomes possible to build an 'automation mechanism' tailored to a company's own business flow in a short period of time. 'Re:lation' centrally manages customer service data, and 'Yoom' automates the business flow, realizing consistent DX from inquiry handling to internal operations. By utilizing 'Yoom' workflows, the following types of automation can be achieved. 1. Notify Outlook when a new ticket is created When a new ticket is created in 'Re:lation', the person in charge is automatically notified via Outlook. This prevents important inquiries from being overlooked and contributes to improving customer satisfaction through rapid initial response. 2. Notify Google Chat when a ticket is created or updated Triggered by a change in ticket status in 'Re:lation', progress is automatically shared to a specified space in Google Chat. This saves the trouble of manual reporting and increases transparency within the team. 3. Register customers in the address book based on form responses Inquiry details from Google Forms, etc., are automatically registered in the 'Re:lation' address book. This eliminates errors caused by manual entry and achieves accurate, centralized management of customer data. By combining it with over 700 types of SaaS integrated by 'Yoom', diverse automation settings tailored to your company's unique business flow are possible. Details of the integration: https://lp.yoom.fun/apps/relation How to use Yoom x Re:lation API integration: https://lp.yoom.fun/blog-posts/re-lation-api-integration-methods-and-use-cases-explained-25w29 ◆ Future Outlook Through integration with 'Yoom', users will be freed from cumbersome routine tasks and will be able to focus on higher value-added customer dialogue. Ingage will continue to actively strengthen integration with external services, contributing to the promotion of corporate DX and work style reform, while aiming to be a platform that can provide the best CX (Customer Experience). ◆ About 'Re:lation' 'Re:lation' is a service that realizes a 'Com-Asset' by centrally managing all communications such as email, phone, chat, and FAQ, turning them into assets, and using AI for efficient team responses. This prevents information from becoming personalized (known only to the person in charge), raises the response capability of the entire organization, and realizes labor savings through efficient operation with fewer resources. 'Re:lation' is used in a wide range of industries and business types, and the number of adopting companies has exceeded 6,000 (*1) in the 12 years since its release. Its design, which pursues ease of use, has been highly evaluated and won the Good Design Award. 'Re:lation' Service Site: https://ingage.jp (*1) Includes trial use. ■ About Yoom Inc. Location: WeWork KANDA SQUARE, 2-2-1 Kanda Nishikicho, Chiyoda-ku, Tokyo Representative: Shun Hatozaki, Representative Director Business description: Hyper-autome...