Creating the Future of Contact Centers: Annual Major Exhibition Opens in Osaka! ~Call Center/CRM Demo & Conference 2026 in Osaka (19th Edition)~
Ric Telecom Co., Ltd. and Informa Markets Japan Co., Ltd. will host the 'Call Center/CRM Demo & Conference 2026 in Osaka' on May 27th and 28th, 2026. The event will feature IT tools supporting contact center management in the AI era, along with over 60 seminars on generative AI utilization and CX/EX improvement.
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Ric Telecom Co., Ltd. (Bunkyo-ku, Tokyo) and Informa Markets Japan Co., Ltd. (Chiyoda-ku, Tokyo) will host the business event 'Call Center/CRM Demo & Conference 2026 in Osaka' at MyDome Osaka on Wednesday, May 27th and Thursday, May 28th, 2026. The exhibition hall will feature over 70 companies showcasing approximately 300 products, and more than 60 seminars will be held over two days.
**What is Call Center/CRM Demo & Conference in Osaka?**
The 'Call Center/CRM Demo & Conference Osaka' is the premier and largest business event in the Kansai region for the contact center industry, celebrating its 19th year. Many contact center professionals have attended over the years, and in the past 18 editions, leading companies and experts in the industry have taken the stage. The exhibition has featured cloud contact center systems, chatbots, and in recent years, many AI-powered solutions.
**Key Highlights for 2026**
1. Over 70 Exhibiting Companies! The Strongest IT Tools for AI-Era Management Gather
2. Over 60 Seminars on Themes such as 'Generative AI Utilization' and 'CX/EX Improvement'
1. Over 70 Exhibiting Companies! The Strongest IT Tools to Promote Transformation Towards Collaboration with AI Gather
From 'strategy' aimed at improving customer experience and loyalty to 'tactics' focused on operational efficiency and communication quality, practical IT solutions will be showcased. Experience the latest demonstrations from over 70 exhibiting companies, including AI voice bots and FAQ tools that support automation and self-resolution, and omnichannel contact center platforms that lead the 'Generative AI Era.'
2. Over 60 Seminars on Themes such as 'Generative AI Utilization' and 'CX/EX Improvement'
Utilizing generative AI is not only essential for resolving labor shortages but also for adding value to customer service. This year's keynote speeches will feature experts' insights and case studies from companies on the themes of 'Next-Generation Call Centers Supported by AI Agents' and 'VOC Utilization, Automation, Effortless — The Forefront of CX Co-created by AI and Humans.'
**Experts' Views on AI**
May 27th (Wed) 9:15-10:05
'CX' Transformed by Technology
'EX' Next-Generation CC Supported by AI Agents
**Learning AI Utilization from Case Studies**
May 28th (Thu) 9:15-10:05
VOC Utilization, Automation, Effortless — The Forefront of CX Co-created by AI and Humans
Additionally, many seminars will be held on topics such as customer support, human resource development, and voice bot construction.
On May 27th (Wed) from 10:35-11:35, the Yoshimoto Kogyo comedy duo 'Sanshouo' will take the stage for 'The Power of 'Laughter' Operators Want to Master to Relax and Elicit True Intentions.' They will discuss communication techniques to uncover true customer needs with manga artist Mami Enomoto, who serializes a four-panel manga in 'Monthly Call Center Japan.'
Mami Enomoto: Currently working in a call center, she runs a popular blog documenting daily events in a four-panel manga format. Author of: 'Saizoku OL Shugyo Nikki' (Debt Collection Office Lady Training Diary).
Sanshouo (Yoshimoto Kogyo): Performs skits with call centers as a theme.
>> Seminar Schedule Here <<
>> Official Web Page Here <<
>> Visitor Pre-registration Here <<
*Pre-registration is required for admission (free of charge).
**Event Outline**
◇Name: Call Center/CRM Demo & Conference 2025 in Osaka (19th Edition)
◇Co-located Events: E-Commerce Fair Osaka 2026 (16th Edition)
Marketing Technology Fair Osaka 2026 (8th Edition)
◇Dates: May 27th (Wed) and 28th (Thu), 2026, 10:00-17:00
◇Venue: MyDome Osaka
◇Organizers: Ric Telecom Co., Ltd.
Informa Markets Japan Co., Ltd.
◇Official Website: https://www.callcenter-japan.com/osaka/
**Organizer Overview**
◇Company Name: Ric Telecom Co., Ltd.
◇Location: 3-7-7 Yushima, Bunkyo-ku, Tokyo
◇Representative Director: Masazumi Tsuchioka
◇Business Activities: Publication of magazines, publication of specialized books, organization of events, planning of specialized seminars, publication of web media, creation of sales promotion tools, etc.
◇Official Website: https://www.ric.co.jp/index
**What is Call Center/CRM Demo & Conference in Osaka?**
The 'Call Center/CRM Demo & Conference Osaka' is the premier and largest business event in the Kansai region for the contact center industry, celebrating its 19th year. Many contact center professionals have attended over the years, and in the past 18 editions, leading companies and experts in the industry have taken the stage. The exhibition has featured cloud contact center systems, chatbots, and in recent years, many AI-powered solutions.
**Key Highlights for 2026**
1. Over 70 Exhibiting Companies! The Strongest IT Tools for AI-Era Management Gather
2. Over 60 Seminars on Themes such as 'Generative AI Utilization' and 'CX/EX Improvement'
1. Over 70 Exhibiting Companies! The Strongest IT Tools to Promote Transformation Towards Collaboration with AI Gather
From 'strategy' aimed at improving customer experience and loyalty to 'tactics' focused on operational efficiency and communication quality, practical IT solutions will be showcased. Experience the latest demonstrations from over 70 exhibiting companies, including AI voice bots and FAQ tools that support automation and self-resolution, and omnichannel contact center platforms that lead the 'Generative AI Era.'
2. Over 60 Seminars on Themes such as 'Generative AI Utilization' and 'CX/EX Improvement'
Utilizing generative AI is not only essential for resolving labor shortages but also for adding value to customer service. This year's keynote speeches will feature experts' insights and case studies from companies on the themes of 'Next-Generation Call Centers Supported by AI Agents' and 'VOC Utilization, Automation, Effortless — The Forefront of CX Co-created by AI and Humans.'
**Experts' Views on AI**
May 27th (Wed) 9:15-10:05
'CX' Transformed by Technology
'EX' Next-Generation CC Supported by AI Agents
**Learning AI Utilization from Case Studies**
May 28th (Thu) 9:15-10:05
VOC Utilization, Automation, Effortless — The Forefront of CX Co-created by AI and Humans
Additionally, many seminars will be held on topics such as customer support, human resource development, and voice bot construction.
On May 27th (Wed) from 10:35-11:35, the Yoshimoto Kogyo comedy duo 'Sanshouo' will take the stage for 'The Power of 'Laughter' Operators Want to Master to Relax and Elicit True Intentions.' They will discuss communication techniques to uncover true customer needs with manga artist Mami Enomoto, who serializes a four-panel manga in 'Monthly Call Center Japan.'
Mami Enomoto: Currently working in a call center, she runs a popular blog documenting daily events in a four-panel manga format. Author of: 'Saizoku OL Shugyo Nikki' (Debt Collection Office Lady Training Diary).
Sanshouo (Yoshimoto Kogyo): Performs skits with call centers as a theme.
>> Seminar Schedule Here <<
>> Official Web Page Here <<
>> Visitor Pre-registration Here <<
*Pre-registration is required for admission (free of charge).
**Event Outline**
◇Name: Call Center/CRM Demo & Conference 2025 in Osaka (19th Edition)
◇Co-located Events: E-Commerce Fair Osaka 2026 (16th Edition)
Marketing Technology Fair Osaka 2026 (8th Edition)
◇Dates: May 27th (Wed) and 28th (Thu), 2026, 10:00-17:00
◇Venue: MyDome Osaka
◇Organizers: Ric Telecom Co., Ltd.
Informa Markets Japan Co., Ltd.
◇Official Website: https://www.callcenter-japan.com/osaka/
**Organizer Overview**
◇Company Name: Ric Telecom Co., Ltd.
◇Location: 3-7-7 Yushima, Bunkyo-ku, Tokyo
◇Representative Director: Masazumi Tsuchioka
◇Business Activities: Publication of magazines, publication of specialized books, organization of events, planning of specialized seminars, publication of web media, creation of sales promotion tools, etc.
◇Official Website: https://www.ric.co.jp/index