Accelatech Introduces WebRAG AI Chatbot to Nichiban Official Website
Accelatech Inc. has launched an AI chatbot powered by its "SolutionDesk" for Nichiban Co., Ltd.'s official website, effective April 1, 2026. This introduction aims to enhance customer support convenience and strengthen self-service options by leveraging Nichiban's extensive product information. The WebRAG AI chatbot addresses challenges like maintaining information freshness and reducing operational load by automatically generating responses from website content.
📋 Article Processing Timeline
- 📰 Published: April 1, 2026 at 20:00
- 🔍 Collected: April 1, 2026 at 16:47
- 🤖 AI Analyzed: April 17, 2026 at 04:44 (371h 57m after Collected)
■ Background and Challenges of Introduction: Urgent Need to Strengthen Self-Service Pathways
Nichiban offers a wide range of products, from stationery and household goods like "Cellotape®" and "Careleaves" to medical supplies for hospitals and corporations. The customer service department handles inquiries from a diverse range of customers, and to support these responses, they have long utilized Accelatech's knowledge base, "Accela BizAntenna." By managing and utilizing a vast amount of catalog information spanning 30 years and the expertise held by staff as knowledge, they have been working to standardize inquiry responses and improve service quality. This time, Nichiban adopted SolutionDesk for its AI chatbot with the aim of further improving customer support convenience and strengthening self-service pathways on its website. The following points were emphasized in this introduction: Ability to strengthen self-service pathways on the web: Even during peak call times, Nichiban wanted to enhance options for customers to find necessary information on the website without waiting. Access to information outside business hours: Nichiban aimed to create an environment where accurate information can be easily accessed 24 hours a day, even outside business hours, from smartphones and other devices. Balancing information freshness and operational efficiency: While wanting to deliver the latest information to customers effortlessly, it is difficult to allocate sufficient time for FAQ maintenance amidst daily operations.■ Key Points of WebRAG AI Chatbot Introduction
The WebRAG (Retrieval-Augmented Generation) AI chatbot provided by "SolutionDesk" answers customer questions based on the abundant information published on the company's website. With the following features, it resolves the challenge of construction and operation man-hours in conventional chatbots, simultaneously achieving improved customer satisfaction and reduced operational load.-
Supports reduction of operational load without the need for scenario design
Unlike conventional chatbots that require individual design of response scenarios, the AI automatically acquires content from specified URLs on web pages and generates answers based on the latest content on the website. Since AI responses are automatically updated when the web content is updated, the maintenance burden is significantly reduced. -
"Misanswer prevention" and "reliable guidance" through drill-down RAG
For ambiguous questions, the AI narrows down answer candidates by asking additional clarifying questions like "Is it Product A? Or Product B?" This prevents irrelevant answers unique to generative AI. Additionally, the AI-generated answers can include reference URLs, making it easy for users to confirm the source information. -
Add-on configuration easy to introduce to existing websites
The chatbot can be installed as an add-on on any page without changing the current website structure or operation, allowing for speedy implementation.