To Solve the Labor Shortage Challenge, miratap's First AI Employee Joins the Company
miratap inc. will introduce its first AI employee, 'Mira Nina', on April 1 to manage its showrooms. This move transitions their smart showrooms to a fully unmanned operation, resolving labor shortage issues and removing the need for remote staff on standby.
📋 Article Processing Timeline
- 📰 Published: April 2, 2026 at 00:30
- 🔍 Collected: April 1, 2026 at 16:47
- 🤖 AI Analyzed: April 21, 2026 at 23:57 (487h 9m after Collected)
miratap inc. (Location: Osaka City), an internet retailer of housing equipment, announces that its first AI employee, 'Mira Nina', will join the company on Wednesday, April 1, with the aim of addressing labor shortages and establishing a comfortable customer experience. Moving forward, the company will promote a work style where humans and AI collaborate, providing a rich home-building experience to even more customers.
[Image: AI employee 'Mira Nina']
In recent years, labor shortages have become increasingly severe in the housing equipment industry, making the stable securing of customer service staff a challenge. In response to this situation, our company has promptly worked on deploying completely unmanned 'Smart Showrooms*'. We established a customer service style that realizes a high-quality customer experience without resident staff, opening the Yokohama Smart Showroom featuring remote customer service in 2022, and the Sapporo Smart Showroom featuring avatar-based customer service in 2023. However, while these initiatives improved convenience for visitors, they required maintaining a system where staff were constantly available remotely, failing to fundamentally solve the labor shortage.
Based on this background, we have recently decided to hire our first AI employee, 'Mira Nina'. The introduction of the AI employee will realize completely unmanned operations without the need for resident or remote staff. Customer service will be available at any time without a reservation, preventing lost opportunities during waiting times or congestion, while aiming to provide a comfortable customer experience. Mira Nina will be assigned to the exhibition space at the 'Welby Minoh HDC BOX' inside 'ABC Housing Welby Minoh' on Saturday, April 4, and will be in charge of customer service operations for visitors.
Under our management philosophy of 'Making life enjoyable and beautiful,' our company will continue to contribute to the creation of better living spaces.
* 'Smart Showroom / SMART SHOWROOM' is a registered trademark of miratap inc. (formerly Sanwa Company).
■ Expected Effects of Introducing the AI Employee
(1) Smooth customer service through the provision of basic information
The AI has learned the product information of our items displayed in the 'Welby Minoh HDC BOX' and will smoothly provide basic product guidance such as color variations and available sizes.
(2) Reservation-free, easily accessible customer service system
Because the service can be used without a reservation, it eliminates traditional inconveniences such as 'cannot secure a reservation' or 'having to wait for a representative', providing a seamless customer service environment.
(3) Optimization of operational costs
The constant standby of remote staff, which was previously necessary for operating unmanned showrooms, is no longer required, realizing a stable customer service system while further reducing labor costs.
[Image]
■ Future Developments
[Image: AI employee 'Mira Nina']
In recent years, labor shortages have become increasingly severe in the housing equipment industry, making the stable securing of customer service staff a challenge. In response to this situation, our company has promptly worked on deploying completely unmanned 'Smart Showrooms*'. We established a customer service style that realizes a high-quality customer experience without resident staff, opening the Yokohama Smart Showroom featuring remote customer service in 2022, and the Sapporo Smart Showroom featuring avatar-based customer service in 2023. However, while these initiatives improved convenience for visitors, they required maintaining a system where staff were constantly available remotely, failing to fundamentally solve the labor shortage.
Based on this background, we have recently decided to hire our first AI employee, 'Mira Nina'. The introduction of the AI employee will realize completely unmanned operations without the need for resident or remote staff. Customer service will be available at any time without a reservation, preventing lost opportunities during waiting times or congestion, while aiming to provide a comfortable customer experience. Mira Nina will be assigned to the exhibition space at the 'Welby Minoh HDC BOX' inside 'ABC Housing Welby Minoh' on Saturday, April 4, and will be in charge of customer service operations for visitors.
Under our management philosophy of 'Making life enjoyable and beautiful,' our company will continue to contribute to the creation of better living spaces.
* 'Smart Showroom / SMART SHOWROOM' is a registered trademark of miratap inc. (formerly Sanwa Company).
■ Expected Effects of Introducing the AI Employee
(1) Smooth customer service through the provision of basic information
The AI has learned the product information of our items displayed in the 'Welby Minoh HDC BOX' and will smoothly provide basic product guidance such as color variations and available sizes.
(2) Reservation-free, easily accessible customer service system
Because the service can be used without a reservation, it eliminates traditional inconveniences such as 'cannot secure a reservation' or 'having to wait for a representative', providing a seamless customer service environment.
(3) Optimization of operational costs
The constant standby of remote staff, which was previously necessary for operating unmanned showrooms, is no longer required, realizing a stable customer service system while further reducing labor costs.
[Image]
■ Future Developments