Impact Field Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and CEO: Kiyoto Sagae, hereinafter "Impact Field"), a consolidated subsidiary of Impact HD Inc. engaged in the field marketing business, has launched the "Internal Audit Agency Service for Accommodation Facilities" utilizing its proprietary research network for companies operating hotels and inns.

This service aims to support the normalization of operations by early detection and visualization from a third-party perspective of management risks, such as sudden business suspensions of accommodation facilities and deterioration of actual labor conditions, which have recently become problems.

Regarding the recent closure, the operating hotel side responded that it was "large-scale repair due to aging," but in response to the series of commotions, the public health center conducted an on-site inspection. Various issues have surfaced, such as "Is it violating the Inns and Hotels Act?", "Are there any problems with the hygienic conditions of the kitchens?", and "Were the employees also informed about the closure?"

As the actual situations concerning the credibility of accommodation hotels are coming to light, Impact Field will implement a service aiming to strengthen compliance across the entire industry by strictly investigating appropriate reservation management, inappropriate working conditions, compliance with the Inns and Hotels Act, and hygiene management from a third-party perspective.

Background: "Management" Issues and Legal Risks Casting a Shadow on the Hotel and Tourism Industry Recently, at a long-established hotel in Choshi City, Chiba Prefecture, an incident occurred where operations were suddenly suspended while reservations were still available, causing confusion among users and employees. In this issue, as a result of an on-site inspection by the public health center, "on-site operational deficiencies" that are difficult for the headquarters and management team to see, such as concerns about hygiene management, labor conditions, and compliance with the Inns and Hotels Act, have surfaced one after another.

Accommodation facilities are regional tourism resources, and it takes a tremendous amount of time to regain trust once it is lost. Especially as management changes and labor shortages become more severe, on-site operations become a black box, and there are many cases where legal risks and brand damage risks are harbored unknowingly. Impact Field views these incidents as challenges for the entire industry and has launched a rapid fact-finding service utilizing its "Media Crew," consisting of approximately 300,000 research staff nationwide.

Service Overview In this service, approximately 300,000 media crew members registered on the job matching site "MediF" actually visit the stores and check the site in detail based on pre-set items.

### Features of this Service - **Covers a wide area in a short period:** Exhaustively investigates designated facilities scattered nationwide in as short as 1 to 3 weeks. - **Highly effective check items:** Goes beyond formal audits to design proprietary items (hygiene, labor, facilities, forms, etc.) that match the actual conditions on site. - **Objective reporting:** Delivers flat reports from a third-party perspective, even on sensitive issues that internal personnel may find difficult to point out.

### Examples of Main Check Items - **Hygiene management:** Confirming food storage conditions, checking expiration dates, and verifying the cleaning status of kitchens. - **Labor environment:** Understanding the frequency of solo-operation shifts, inappropriate working conditions, and visualizing employee exhaustion levels. - **Facilities and Compliance:** Confirming the neglect of aging facilities, ensuring evacuation guidance, and checking the status of compliance with the Inns and Hotels Act, etc. - **Form management:** Ensuring appropriate reservation management and inspecting records of sales and discrepancies.

* Audit items can be customized according to the company's requests. * For investigations of areas requiring specialized confirmation work or involving danger, a safety-conscious design will be implemented based on prior consultation. * Areas requiring specialized knowledge that external companies cannot get involved in, as well as areas with troubles or dangerous risks, will be omitted. In such cases, it is possible to conduct a simplified check upon mutual consultation.

Significance of Implementation: The "Industry Transparency" We Aim For The significance of Impact Field providing this service is not mere "fault-finding." By visualizing on-site issues, it aims to prevent legal violations in advance and achieve sound hotel management, striking a balance between an "environment where employees can work comfortably" and an "environment where guests can stay with peace of mind." By utilizing it as a "defensive audit" to prevent scandals before they happen rather than reacting after they occur, we will contribute to the sustainable growth and brand value enhancement of companies.

Impact Field Co., Ltd. Company Profile Company Name: Impact Field Co., Ltd. (Consolidated Subsidiary of Impact HD Inc.) Representative: President and CEO Kiyoto Sagae Established: February 2004 Capital: 100 million yen Headquarters Location: ARK Mori Building 23F, 1-12-32 Akasaka, Minato-ku, Tokyo Business Description: Field marketing business, data marketing business, staffing service business, sales promotion business, etc. Web URL: https://field.impact-h.co.jp/

Impact Field is recruiting mystery shoppers and survey monitors. Would you like to try working as a mystery shopper or answering surveys? Web URL: https://medif.jp/

Inquiries ### Inquiries regarding the service Impact Field Co., Ltd. TEL: 03-6636-0957 E-mail: ifinfo@impact-h.co.jp CONTACT: https://field.impact-h.co.jp/contact/ Corporate Site: https://field.impact-h.co.jp/

### Inquiries regarding press coverage Public Relations, Impact HD Inc. TEL: 03-5464-8321 E-mail: pr@impact-h.co.jp CONTACT: https://impact-h.co.jp/contact/ Corporate Site: https://impact-h.co.jp/ Reservations for Showroom/Online Consultations: https://impact-h.co.jp/service/showroom

FACT BOX

  • Source: PR TIMES
  • Category: News