immedio Implemented by Real Estate Firm JectOne; Initial Hearing Acquisition Rate Improves to 67%

株式会社immedio's AI inside sales platform, 'immedio,' has been implemented by JectOne, a comprehensive real estate company known for its service, 'Akisapo.' Faced with a surge in inquiries following intensified advertising campaigns, JectOne struggled with a bottleneck in initial response workflows.

With the implementation of immedio, JectOne achieved automated routing of inquiries and 24/7/365 appointment scheduling. As a result, the initial hearing acquisition rate improved from approximately 60% to 67%.

The key factor in choosing immedio was the 'UX quality as a customer touchpoint.' The ability to conduct fine-grained tests, such as adjusting message tone and icon display, contributed to the improvement in appointment conversion rates. This also reduced the workload for managers, allowing them to focus resources on higher-value tasks. The company plans to expand the application to its buying and selling divisions in the future.