[3 Companies Co-host Seminar] For Real Estate Management Companies with High Inquiry Volume: 'Avoid Disputes, Prevent Delays, Eliminate Personalization' - Designing the Overall Customer Touchpoint for Real Estate Management Companies
Key facts
- [3 Companies Co-host Seminar] For Real Estate Management Companies with High Inquiry Volume: 'Avoid Disputes, Prevent Delays, Eliminate Personalization' - Designing the Overall Customer Touchpoint for Real Estate Management Companies
- IELOVE GROUP Inc., BellSystem24 Inc., and Palette Cloud Inc. will co-host an online seminar on June 30, 2026. This seminar will focus on improving the efficiency of inquiry handling and the overall design of customer touchpoints for real estate management companies, sharing insights from each company.
- Source: PR Times
- Date: June 11, 2026
Direct answer
IELOVE GROUP Inc., BellSystem24 Inc., and Palette Cloud Inc. will co-host an online seminar on June 30, 2026. This seminar will focus on improving the efficiency of inquiry handling and the overall design of customer touchpoints for real estate management companies, sharing insights from each company.
- Citation
- [3 Companies Co-host Seminar] For Real Estate Management Companies with High Inquiry Volume: 'Avoid Disputes, Prevent Delays, Eliminate Personalization' - Designing the Overall Customer Touchpoint for Real Estate Management Companies (June 11, 2026), PR Times
- Source
- PR Times
- Date
- June 11, 2026
IELOVE GROUP Inc., BellSystem24 Inc., and Palette Cloud Inc. will co-host an online seminar on June 30, 2026. This seminar will focus on improving the efficiency of inquiry handling and the overall design of customer touchpoints for real estate management companies, sharing insights from each company.
📋 Article Processing Timeline
- 📰 Published: June 11, 2026 at 19:30
- 🔍 Collected: June 11, 2026 at 10:51
- 🤖 AI Analyzed: June 12, 2026 at 18:15 (31h 24m after Collected)
IELOVE GROUP Inc. (Headquarters: Shinjuku-ku, Tokyo; Representative Director: Taisuke Iwata; hereinafter referred to as "IELOVE GROUP"), which provides DX support services specialized for the real estate industry, will co-host an online seminar titled "For Real Estate Management Companies with High Inquiry Volume: 'Avoid Disputes, Prevent Delays, Eliminate Personalization' - Designing the Overall Customer Touchpoint for Real Estate Management Companies" on Tuesday, June 30, with BellSystem24 Inc. (Headquarters: Minato-ku, Tokyo; Representative Director, President & CEO: Hiroshi Kajiwara; hereinafter referred to as "BellSystem24") and Palette Cloud Inc. (Headquarters: Chuo-ku, Tokyo; Representative Director, CEO: Kimio Shirono; hereinafter referred to as "Palette Cloud").
▼Click here to register for the seminar
Register
■ Seminar Overview
Responding to resident complaints, equipment troubles in common areas, coordination with management associations, and restoration work upon move-out – the front lines of condominium and rental property management are constantly plagued by a wide variety of issues. In the midst of handling these, staff can become detached from their core responsibilities, leading to a vicious cycle where personalized responses and fragmented information create new problems.
In this seminar, three companies specializing in the real estate management industry will sequentially explain their approaches to solving these challenges. We will concretely explain, based on practical experience and case studies, why problems that could not be solved by systems alone or by human effort alone can be resolved through their combination. We will provide hints directly applicable to improving tomorrow's operations for managers and representatives of condominium and rental property management companies that handle a large number of units and buildings, and manage operations across multiple locations and with various cooperating companies.
*Seminar content is subject to change. Please be advised in advance.
Do you have these concerns?
● Are you overwhelmed with responding to complaints and inquiries regarding move-out settlements and restoration work?
● Do you not know where to start with digitizing resident support and enabling self-service?
● Are you a real estate management company with many managed units seeking to standardize and improve operational efficiency?
【Recommended for】
Managers and representatives involved in business planning, contact center operations, information systems, and promoting operational improvement and efficiency for rental and real estate management companies.
Date and Time
Tuesday, June 30, 2026, 11:00 AM - 12:00 PM
Format
Online (Zoom)
Speakers
Kotaro Hiroguchi, Section Chief, Marketing Division, IELOVE GROUP Inc.
Masahiro Shimizu, Group Manager, 3rd Group, 4th Business Department, CX 2nd Business Headquarters, BellSystem24 Inc.
Yusuke Shirono, General Manager, Business Development Department, Palette Cloud Inc.
Participation Fee
Free
*This seminar is intended for real estate companies. We may refuse participation for individuals who do not meet the target audience at our discretion.
■ Speakers
Kotaro Hiroguchi, Section Chief, Marketing Division, IELOVE GROUP Inc.
Joined IELOVE GROUP Inc. as a new graduate and is responsible for proposing new introductions of "IELOVE CLOUD" in the Marketing Division. He has engaged in a wide range of sales activities and was promoted to section chief within three years of joining the company.
He currently leads the marketing organization, handling over 800 business negotiations annually, and drives the creation of systems for sales efficiency and performance maximization. He is a graduate of Temple University Japan Campus.
Masahiro Shimizu, Group Manager, 3rd Group, 4th Business Department, CX 2nd Business Headquarters, BellSystem24 Inc.
Joined BellSystem24 Inc. through career recruitment.
Since joining, he has been responsible for establishing and operating contact centers in the real estate industry, focusing on condominium management. He currently manages multiple contact centers as a group manager.
Last year, he established the "Real Estate Management BPO Center" to respond to complex BPO needs and supports companies in their DX and operational efficiency initiatives.
Yusuke Shirono, General Manager, Business Development Department, Palette Cloud Inc.
He supports clients in maximizing the use of Palette Management, working closely with each company from implementation to operation. He continuously analyzes data such as usage rates and inquiry content to support clients in solving issues, improving operations, and ensuring continued use.
▼Click here to register for the seminar
Register
■ About BellSystem24
Company Name: BellSystem24 Inc.
Representative: Representative Director, President & CEO Hiroshi Kajiwara
Established: September 1982
Capital: 100 million yen
Location: 6F, Kamiyacho Trust Tower, 4-1-1 Toranomon, Minato-ku, Tokyo
Corporate Website: https://www.bell24.co.jp/ja/
■ About Palette Cloud
Company Name: Palette Cloud Inc.
Representative: Representative Director, CEO Kimio Shirono
Established: November 2010
Capital: 100,000,000 yen
Location: 9F, Tokyo Square Garden, 3-1-1 Kyobashi, Chuo-ku, Tokyo
Corporate Website: https://corporate.palette.co.jp/
■ About IELOVE GROUP
Guided by its mission statement, "Choose a good home, IELOVE.", IELOVE GROUP creates a future where everyone can choose a home with peace of mind.
Its vertical SaaS for the real estate industry, "IELOVE CLOUD" and "IELOVE BB", are used by over 44,000 companies nationwide, promoting DX for client companies.
IELOVE GROUP will continue to prioritize consideration for conflicts of interest within the industry and will not enter the real estate transaction business, aiming to realize a fair real estate platform that everyone can use with confidence.
Company Name: IELOVE GROUP Inc.
Representative: Representative Director Taisuke Iwata
Established: January 2008
Capital: 38.25 million yen
Location: 50F, Shinjuku Sumitomo Building, 2-6-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Corporate Website: https://www.ielove-group.jp/
Service Introduction Site for Real Estate Businesses: https://ielove-cloud.jp/
Real Estate Portal Site: https://www.ielove.co.jp/
*Group companies also provide a wide range of business support services, including "Rent Guarantee," "Utility Arrangement," "Parking Lot Operation and Management," "SNS/Video Marketing," "Rental Management BPO," and "AI Floor Plan Generation."
▼For inquiries regarding this release, please contact us via the form below.
https://www.ielove-group.jp/contact/
IELOVE GROUP Inc. Public Relations Department
Contact: Kodama, Akihoshi
TEL: 03-6911-3955
Email: pr@ielove-group.jp
▼Click here to register for the seminar
Register
■ Seminar Overview
Responding to resident complaints, equipment troubles in common areas, coordination with management associations, and restoration work upon move-out – the front lines of condominium and rental property management are constantly plagued by a wide variety of issues. In the midst of handling these, staff can become detached from their core responsibilities, leading to a vicious cycle where personalized responses and fragmented information create new problems.
In this seminar, three companies specializing in the real estate management industry will sequentially explain their approaches to solving these challenges. We will concretely explain, based on practical experience and case studies, why problems that could not be solved by systems alone or by human effort alone can be resolved through their combination. We will provide hints directly applicable to improving tomorrow's operations for managers and representatives of condominium and rental property management companies that handle a large number of units and buildings, and manage operations across multiple locations and with various cooperating companies.
*Seminar content is subject to change. Please be advised in advance.
Do you have these concerns?
● Are you overwhelmed with responding to complaints and inquiries regarding move-out settlements and restoration work?
● Do you not know where to start with digitizing resident support and enabling self-service?
● Are you a real estate management company with many managed units seeking to standardize and improve operational efficiency?
【Recommended for】
Managers and representatives involved in business planning, contact center operations, information systems, and promoting operational improvement and efficiency for rental and real estate management companies.
Date and Time
Tuesday, June 30, 2026, 11:00 AM - 12:00 PM
Format
Online (Zoom)
Speakers
Kotaro Hiroguchi, Section Chief, Marketing Division, IELOVE GROUP Inc.
Masahiro Shimizu, Group Manager, 3rd Group, 4th Business Department, CX 2nd Business Headquarters, BellSystem24 Inc.
Yusuke Shirono, General Manager, Business Development Department, Palette Cloud Inc.
Participation Fee
Free
*This seminar is intended for real estate companies. We may refuse participation for individuals who do not meet the target audience at our discretion.
■ Speakers
Kotaro Hiroguchi, Section Chief, Marketing Division, IELOVE GROUP Inc.
Joined IELOVE GROUP Inc. as a new graduate and is responsible for proposing new introductions of "IELOVE CLOUD" in the Marketing Division. He has engaged in a wide range of sales activities and was promoted to section chief within three years of joining the company.
He currently leads the marketing organization, handling over 800 business negotiations annually, and drives the creation of systems for sales efficiency and performance maximization. He is a graduate of Temple University Japan Campus.
Masahiro Shimizu, Group Manager, 3rd Group, 4th Business Department, CX 2nd Business Headquarters, BellSystem24 Inc.
Joined BellSystem24 Inc. through career recruitment.
Since joining, he has been responsible for establishing and operating contact centers in the real estate industry, focusing on condominium management. He currently manages multiple contact centers as a group manager.
Last year, he established the "Real Estate Management BPO Center" to respond to complex BPO needs and supports companies in their DX and operational efficiency initiatives.
Yusuke Shirono, General Manager, Business Development Department, Palette Cloud Inc.
He supports clients in maximizing the use of Palette Management, working closely with each company from implementation to operation. He continuously analyzes data such as usage rates and inquiry content to support clients in solving issues, improving operations, and ensuring continued use.
▼Click here to register for the seminar
Register
■ About BellSystem24
Company Name: BellSystem24 Inc.
Representative: Representative Director, President & CEO Hiroshi Kajiwara
Established: September 1982
Capital: 100 million yen
Location: 6F, Kamiyacho Trust Tower, 4-1-1 Toranomon, Minato-ku, Tokyo
Corporate Website: https://www.bell24.co.jp/ja/
■ About Palette Cloud
Company Name: Palette Cloud Inc.
Representative: Representative Director, CEO Kimio Shirono
Established: November 2010
Capital: 100,000,000 yen
Location: 9F, Tokyo Square Garden, 3-1-1 Kyobashi, Chuo-ku, Tokyo
Corporate Website: https://corporate.palette.co.jp/
■ About IELOVE GROUP
Guided by its mission statement, "Choose a good home, IELOVE.", IELOVE GROUP creates a future where everyone can choose a home with peace of mind.
Its vertical SaaS for the real estate industry, "IELOVE CLOUD" and "IELOVE BB", are used by over 44,000 companies nationwide, promoting DX for client companies.
IELOVE GROUP will continue to prioritize consideration for conflicts of interest within the industry and will not enter the real estate transaction business, aiming to realize a fair real estate platform that everyone can use with confidence.
Company Name: IELOVE GROUP Inc.
Representative: Representative Director Taisuke Iwata
Established: January 2008
Capital: 38.25 million yen
Location: 50F, Shinjuku Sumitomo Building, 2-6-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Corporate Website: https://www.ielove-group.jp/
Service Introduction Site for Real Estate Businesses: https://ielove-cloud.jp/
Real Estate Portal Site: https://www.ielove.co.jp/
*Group companies also provide a wide range of business support services, including "Rent Guarantee," "Utility Arrangement," "Parking Lot Operation and Management," "SNS/Video Marketing," "Rental Management BPO," and "AI Floor Plan Generation."
▼For inquiries regarding this release, please contact us via the form below.
https://www.ielove-group.jp/contact/
IELOVE GROUP Inc. Public Relations Department
Contact: Kodama, Akihoshi
TEL: 03-6911-3955
Email: pr@ielove-group.jp
FAQ
What problems does this seminar aim to solve?
It explains approaches to solve issues faced by real estate management companies, such as handling resident complaints and inquiries prone to personalization, through a combination of systems and human effort.
Who are the speakers at the seminar?
Experts from the fields of real estate DX support, contact center operations, and property management cloud services will speak and share their knowledge.
What are the benefits of attending the seminar?
Participants can gain practical hints for immediate operational improvement and hands-on know-how regarding the overall design of customer touchpoints.
The seminar is online; how can I participate?
It will be held online using Zoom. Pre-registration is required through the seminar registration page.
Which companies are recommended to attend this seminar?
It is recommended for managers and representatives of real estate management companies that manage a large number of units, aim to standardize and improve operational efficiency, or are overwhelmed with handling inquiries.