Kokorogoto Cafe Provides an Everyday Space to Talk Safely
Idea Human Support Service has launched the 'Worry Concierge' at Kokorogoto Cafe, allowing customers to casually discuss their concerns with professional psychological counselors in a relaxing environment.
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- 📰 Published: April 2, 2026 at 20:00
- 🔍 Collected: April 2, 2026 at 14:00
- 🤖 AI Analyzed: April 21, 2026 at 06:35 (448h 34m after Collected)
Idea Human Support Service Co., Ltd. (Headquarters: Shibuya-ku, Tokyo, Representative Director: Mariko Ukiyo, hereinafter 'Idea Human Support Service') is pleased to announce that Kokorogoto Cafe, operated by the company, has started a 'Worry Concierge' service where customers can casually talk about their concerns.
■ Background and Purpose
In modern society, an increasing number of people are keeping their worries to themselves without being able to consult anyone. In recent surveys, over 70% of respondents stated that they 'have experienced not being able to discuss their worries with anyone,' indicating a very high need to simply 'be heard.' On the other hand, traditional counseling is often perceived as having a 'high barrier to entry' and is rarely used on a daily basis.
Furthermore, communication with others is thinning out in workplaces and homes due to reasons such as the inability to speak one's true feelings or the fear of being rejected. In this social context, the act of 'listening' is drawing attention. People can gain a sense of security, organize their thoughts, and regain the strength to move forward simply by having someone listen to their stories.
Therefore, at Kokorogoto Cafe, created by psychological counselors, we believe it is important to provide a 'safe place to talk'—something society currently needs—within everyday life. We are pleased to announce the launch of a service featuring resident 'Worry Concierges,' serving as an accessible gateway for mental care where anyone can drop by easily. We will continue to provide a space where customers can spend time with peace of mind as a 'place of belonging for the heart.'
■ What is a Worry Concierge?
Talking has very positive effects on mental health, such as calming the mind, helping to organize feelings, and giving courage to take a step forward. For this, a 'way of listening' that makes the speaker feel safe is crucial. The Worry Concierges at Kokorogoto Cafe are mental health professionals who hold psychological counselor qualifications and have undergone rigorous training in 'listening.' Through the interaction of 'listening,' we will assist in supporting someone's life.
■ Background and Purpose
In modern society, an increasing number of people are keeping their worries to themselves without being able to consult anyone. In recent surveys, over 70% of respondents stated that they 'have experienced not being able to discuss their worries with anyone,' indicating a very high need to simply 'be heard.' On the other hand, traditional counseling is often perceived as having a 'high barrier to entry' and is rarely used on a daily basis.
Furthermore, communication with others is thinning out in workplaces and homes due to reasons such as the inability to speak one's true feelings or the fear of being rejected. In this social context, the act of 'listening' is drawing attention. People can gain a sense of security, organize their thoughts, and regain the strength to move forward simply by having someone listen to their stories.
Therefore, at Kokorogoto Cafe, created by psychological counselors, we believe it is important to provide a 'safe place to talk'—something society currently needs—within everyday life. We are pleased to announce the launch of a service featuring resident 'Worry Concierges,' serving as an accessible gateway for mental care where anyone can drop by easily. We will continue to provide a space where customers can spend time with peace of mind as a 'place of belonging for the heart.'
■ What is a Worry Concierge?
Talking has very positive effects on mental health, such as calming the mind, helping to organize feelings, and giving courage to take a step forward. For this, a 'way of listening' that makes the speaker feel safe is crucial. The Worry Concierges at Kokorogoto Cafe are mental health professionals who hold psychological counselor qualifications and have undergone rigorous training in 'listening.' Through the interaction of 'listening,' we will assist in supporting someone's life.