IBM Japan Supports Meiji Yasuda in Visualizing and Optimizing Benefit Payment Operations with Celonis Process Intelligence Platform
IBM Japan has supported Meiji Yasuda Life Insurance in implementing Celonis' "Process Intelligence Platform" to visualize and optimize insurance claim processes, aiming for autonomous operations.
📋 Article Processing Timeline
- 📰 Published: April 27, 2026 at 20:00
- 🔍 Collected: April 27, 2026 at 11:31
- 🤖 AI Analyzed: April 28, 2026 at 02:53 (15h 21m after Collected)
IBM Japan has supported the implementation and operation of Celonis' "Process Intelligence Platform," a process intelligence solution, for Meiji Yasuda's benefit payment operations. By introducing this tool, Meiji Yasuda aims to utilize visualized data to ensure stable operation and improve productivity in benefit payment tasks. IBM Japan, Ltd. (President: Akio Yamaguchi) has provided support for the visualization and optimization of benefit payment operations at Meiji Yasuda Life Insurance Company (President: Hideki Nagashima) by leveraging Celonis' process intelligence technology. This initiative commenced operation in April of this year as a first step toward achieving next-generation autonomous business operations at Meiji Yasuda.
### Background
In its 10-year plan, "MY Mutual Way 2030," Meiji Yasuda is working on "enhancing human roles" and "building efficient, high-quality administrative systems" through the use of digital technology. This support from IBM Japan utilizing Celonis technology aims to realize "MY Mutual Way 2030" by shifting from conventional human-centric improvement methods to objective and quantitative improvement methods based on digital data using process intelligence technology.
### Initiative Overview
In this initiative, IBM Japan implemented the "Process Intelligence Platform," a solution provided by Celonis, for Meiji Yasuda, achieving real-time visualization of business processes from the receipt of benefit claims to assessment and approval. This allows for continuous business improvement, such as appropriate personnel allocation and identifying bottlenecks based on visualized data, thereby supporting stable operation and productivity improvement in Meiji Yasuda's benefit payment operations.
- Target Operations: Benefit payment operations (from claim reception to information preparation, assessment, and approval)
- Technology Used: Celonis "Process Intelligence Platform"
- Contents:
- Construction of business process visualization infrastructure: Collecting digital data from existing systems via API integration to build a dashboard that visualizes business processes in real time.
- Establishment of a data-driven PDCA cycle: Developing a system to plan, execute, evaluate, and improve measures based on data.
### Outlook
Meiji Yasuda positions this initiative as the first step toward autonomous business operations in the next generation of administrative and service areas, with an eye toward AI utilization. IBM Japan will continue to consult with Meiji Yasuda regarding the expansion of target operations.
### Background
In its 10-year plan, "MY Mutual Way 2030," Meiji Yasuda is working on "enhancing human roles" and "building efficient, high-quality administrative systems" through the use of digital technology. This support from IBM Japan utilizing Celonis technology aims to realize "MY Mutual Way 2030" by shifting from conventional human-centric improvement methods to objective and quantitative improvement methods based on digital data using process intelligence technology.
### Initiative Overview
In this initiative, IBM Japan implemented the "Process Intelligence Platform," a solution provided by Celonis, for Meiji Yasuda, achieving real-time visualization of business processes from the receipt of benefit claims to assessment and approval. This allows for continuous business improvement, such as appropriate personnel allocation and identifying bottlenecks based on visualized data, thereby supporting stable operation and productivity improvement in Meiji Yasuda's benefit payment operations.
- Target Operations: Benefit payment operations (from claim reception to information preparation, assessment, and approval)
- Technology Used: Celonis "Process Intelligence Platform"
- Contents:
- Construction of business process visualization infrastructure: Collecting digital data from existing systems via API integration to build a dashboard that visualizes business processes in real time.
- Establishment of a data-driven PDCA cycle: Developing a system to plan, execute, evaluate, and improve measures based on data.
### Outlook
Meiji Yasuda positions this initiative as the first step toward autonomous business operations in the next generation of administrative and service areas, with an eye toward AI utilization. IBM Japan will continue to consult with Meiji Yasuda regarding the expansion of target operations.