QUO CARD Integrates AI Search and Summary Service 'Cogmo' into FAQ Site | Adopts Low-Maintenance Search-Type RAG System to Promote Customer Self-Resolution and Improve Satisfaction
QUO CARD has implemented iact's 'Cogmo Enterprise Generative AI' on its FAQ site to reduce the 550 monthly unresolved inquiries. The RAG system provides natural language search and cross-page summaries.
📋 Article Processing Timeline
- 📰 Published: April 9, 2026 at 20:00
- 🔍 Collected: April 9, 2026 at 11:30
- 🤖 AI Analyzed: April 20, 2026 at 11:12 (263h 41m after Collected)
iact Inc. (Headquarters: Minato-ku, Tokyo; https://www.iact.co.jp/; hereinafter 'iact'), which provides the AI search service 'Cogmo Enterprise Generative AI' linked with generative AI, announces that the service has been introduced to the 'Frequently Asked Questions' page (https://faq.quocard.com/s/; hereinafter 'FAQ site') of QUO CARD Co., Ltd. (Headquarters: Chuo-ku, Tokyo; https://www.quocard.com/; hereinafter 'QUO CARD') starting March 30, 2026.
## The Lingering Challenge: Customers' Lack of Self-Resolution Even After FAQ Site Launch
QUO CARD had previously operated FAQ sites for each of its products, 'QUO CARD' and 'QUO CARD Pay'. However, they received feedback from customers saying, 'There was no answer' or 'I searched but couldn't find the answer.' This led to customers abandoning the site without resolving their issues, resulting in approximately 550 direct inquiries via phone and email per month.
To improve the FAQ site, a review of the search function was conducted. This led to the introduction of iact's 'Cogmo Enterprise Generative AI,' which can present the optimal answer using AI without forcing customers to search for information manually.
## The Deciding Factors for Introducing 'Cogmo Enterprise Generative AI'
### 1. AI Search Function Eliminates the Stress of 'Not Being Able to Find'
The FAQ site is the first place customers with questions or problems visit. However, challenges arose where customers abandoned the site or were forced to make direct inquiries because they couldn't reach the relevant page, even though a page containing the answer existed.
Since 'Cogmo' is equipped with a search engine capable of natural language processing, users can search using natural sentences. It can produce appropriate search results even if the search text contains spelling variations, typos, or omissions. It allows users to find the necessary pages from a vast amount of information without relying on their search literacy.
### 2. Generative AI Summary Answers Solve the Issue of 'Not Being Able to Understand'
Even if a customer reaches the relevant FAQ page, there are cases where the problem cannot be solved by that page alone, requiring them to look at other pages, or where technical terms are too difficult to understand.
With 'Cogmo', the generative AI presents summary answers by cross-referencing content across multiple pages.
## The Lingering Challenge: Customers' Lack of Self-Resolution Even After FAQ Site Launch
QUO CARD had previously operated FAQ sites for each of its products, 'QUO CARD' and 'QUO CARD Pay'. However, they received feedback from customers saying, 'There was no answer' or 'I searched but couldn't find the answer.' This led to customers abandoning the site without resolving their issues, resulting in approximately 550 direct inquiries via phone and email per month.
To improve the FAQ site, a review of the search function was conducted. This led to the introduction of iact's 'Cogmo Enterprise Generative AI,' which can present the optimal answer using AI without forcing customers to search for information manually.
## The Deciding Factors for Introducing 'Cogmo Enterprise Generative AI'
### 1. AI Search Function Eliminates the Stress of 'Not Being Able to Find'
The FAQ site is the first place customers with questions or problems visit. However, challenges arose where customers abandoned the site or were forced to make direct inquiries because they couldn't reach the relevant page, even though a page containing the answer existed.
Since 'Cogmo' is equipped with a search engine capable of natural language processing, users can search using natural sentences. It can produce appropriate search results even if the search text contains spelling variations, typos, or omissions. It allows users to find the necessary pages from a vast amount of information without relying on their search literacy.
### 2. Generative AI Summary Answers Solve the Issue of 'Not Being Able to Understand'
Even if a customer reaches the relevant FAQ page, there are cases where the problem cannot be solved by that page alone, requiring them to look at other pages, or where technical terms are too difficult to understand.
With 'Cogmo', the generative AI presents summary answers by cross-referencing content across multiple pages.