Hyundai to Enhance Maintenance Skills with 'HYUNDAI Technical Conference 2026'

・Mechanics from authorized service centers nationwide gather to standardize maintenance quality and strengthen technical knowledge sharing ・Insights shared on improving repair quality and preventing recurrence, based on real-world maintenance cases

Hyundai Mobility Japan Co., Ltd. (Headquarters: Nishi-ku, Yokohama, Kanagawa; President & CEO: Toshiyuki Shigomiki; hereinafter "Hyundai") held the "HYUNDAI Technical Conference 2026" on June 26, 2026, at the Shin-Yokohama Grace Hotel. The conference brought together 41 mechanics from authorized service centers across Japan, uniting frontline technicians from various regions.

The conference aims to share and standardize technical information, improve repair quality, prevent recurrence of issues, and enhance overall technical capabilities to increase customer satisfaction. As vehicles become increasingly sophisticated, the skills required at maintenance sites are evolving. Recognizing that "differences in service response directly impact quality," this conference is positioned as a key initiative to strengthen field capabilities, ensuring consistent service quality even for the same vehicle models.

Key Conference Highlights

The event featured sharing of the latest technical information and detailed explanations of solutions based on actual maintenance cases. Technical presentations emphasized standardized procedures and decision-making criteria to eliminate inconsistencies in service responses across locations, promoting a unified understanding to achieve consistent maintenance quality nationwide.

During the maintenance case presentations, mechanics from various authorized centers shared repair processes and improvement measures based on real repair cases collected in advance. This facilitated practical knowledge accumulation aimed at improving repair quality and preventing recurrence. Additionally, using Hyundai's dedicated diagnostic tool, participants exchanged insights on practical diagnostic techniques, including useful on-site functions and commonly overlooked operational tips, enhancing their understanding of skills directly applicable to daily work.

In the latter part of the event, a Q&A session allowed participants to discuss challenges and feedback from their respective sites, deepening mutual understanding and enabling practical knowledge sharing for real-world problem solving.

Overview of HYUNDAI Technical Conference 2026

Date: June 26, 2026 (Fri)

Organizer: Hyundai Mobility Japan Co., Ltd.

Venue: Shin-Yokohama Grace Hotel

Participants: 41 mechanics from authorized service centers nationwide

Conference Program

・Technical Information Briefing ・Maintenance Case Presentations ・Practical Application Tips for Hyundai Diagnostic Tools ・Failure Diagnosis Case Studies ・Q&A and Site Feedback Exchange

Hyundai views maintenance skill enhancement not merely as a technical issue, but as a critical factor directly linked to customer experience. The company believes that consistently delivering "properly maintained vehicles" and "a trustworthy service system" builds long-term brand trust. This conference is part of that ongoing commitment.

Moving forward, Hyundai will continue strengthening collaboration with authorized service centers to enhance field operations and deliver consistent service quality nationwide.

About Hyundai After-Sales Service

Hyundai's after-sales service is designed to provide customers with safe and worry-free driving experiences through a range of initiatives. For example, if a vehicle develops an issue, Hyundai will promptly dispatch assistance to your location and offer free pickup and transport to either a Hyundai-operated facility or the nearest authorized service center. If a problem occurs while you are away from home, in addition to vehicle transport, Hyundai supports your return via taxi, rental car, or public transportation. If returning home the same day is not possible, accommodation support is also provided. After repairs are completed, your vehicle will be delivered back to your home free of charge.

Moreover, for electric vehicle owners concerned about being stranded due to low battery, Hyundai's rescue service will respond promptly and provide free towing to the nearest charging station. Hyundai is committed to delivering peace of mind and safety through smart service solutions, creating new value in vehicle maintenance.

The network of service centers where customers can receive maintenance is expanding rapidly. Authorized service centers currently available can be found on the Hyundai official website:

https://www.hyundai.com/jp/service/customer-service/network

About Hyundai Customer Experience Center Yokohama

At the Hyundai Customer Experience Center Yokohama (hereinafter "CXC Yokohama"), customers can view vehicle maintenance progress from the showroom and lounge areas, ensuring transparency and peace of mind. The facility includes four maintenance lifts, wheel alignment equipment, tire changers, specialized safety equipment for ZEV maintenance, as well as Hyundai-specific special tools and equipment capable of handling drive battery removal and installation. Additionally, CXC Yokohama serves as a hub connecting authorized service centers nationwide and includes a training room used for service front advisor and staff education.

CXC Yokohama will train ZEV-specialized maintenance personnel and collaborate with authorized service centers nationwide to deliver consistent, high-quality service, ensuring customer confidence regardless of location. By continuously providing training on the latest maintenance technologies and knowledge, Hyundai will build a robust after-sales support system for the electrification era, supporting customers' driving lives over the long term.

About Hyundai

Founded in 1967, Hyundai Motor Company operates in over 200 countries worldwide and employs more than 120,000 people, addressing practical mobility challenges globally. Guided by its brand vision "Progress for Humanity," Hyundai Motor is accelerating its transformation into a smart mobility solutions provider. To realize innovative mobility solutions, Hyundai invests in advanced technologies such as robotics and Advanced Air Mobility (AAM), pursuing open innovation to introduce future mobility services. For a sustainable future, Hyundai Motor continues its efforts to lead the industry with zero-emission vehicles powered by hydrogen fuel cell and electric vehicle technologies.

For more information about Hyundai Motor Company and its products, please visit:

https://www.hyundai.com/worldwide/en