Koyo Co., Ltd. Introduces Multi-Store Business SaaS Service 'Tenpo Linkle' in 650 Stores
Hokuto System introduced its multi-store business SaaS service 'Tenpo Linkle' to 650 stores of Koyo Co., Ltd. This enabled Koyo to streamline information sharing between headquarters and stores, resolve individual reliance in inquiry handling, and improve operational efficiency through paperless processes.
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- 📰 Published: May 14, 2026 at 20:00
- 🔍 Collected: May 14, 2026 at 11:33
- 🤖 AI Analyzed: May 14, 2026 at 12:37 (1h 3m after Collected)
Hokuto System Co., Ltd. (Headquarters: Sapporo, Hokkaido; Representative Director and President: Naoki Takahashi; hereinafter "Hokuto System") announces the introduction of "Tenpo Linkle," a communication system for multi-store businesses developed and provided by the company, to Koyo Co., Ltd. (Headquarters: Yokohama, Kanagawa; Representative Director and President: Takamasa Takagi; hereinafter "Koyo").
■ Background and Challenges of Introduction
The "Shop Plus Division," which operates in-hospital stores, faced challenges such as the termination of services for old tools, and the fragmentation and individual reliance of headquarters operations due to approximately 200 phone and email inquiries per month. On the other hand, the "Food Service Division," which operates in-hospital restaurants, lacked an information sharing tool, with FAX being the primary means of business communication. As a result, there were issues such as the burden of sorting a large volume of FAXes at the end of the month, costs for paper and communication fees, and delays in responding to inquiries.
Against this background, operations of Tenpo Linkle began in September 2024 across two divisions and a total of 650 stores, with the aim of streamlining information sharing between headquarters and stores.
■ Key Selection Points
The following points were highly evaluated:
- Simple UI that even IT-unfamiliar staff can use without hesitation.
- Customizable and extensible, considering long-term operation.
- Cost-effective for deployment to all stores.
■ Effects After Introduction
By shifting inquiries from stores to Tenpo Linkle, the number of phone calls to headquarters decreased, resolving reliance on specific individuals. The burden of sorting a large volume of FAXes at the end of the month was also reduced, leading to improved operational efficiency through going paperless.
Furthermore, "Sales Floor Contests," where each store posts images of their displayed sales floors, and efficient document sharing have contributed to revitalizing communication between stores and improving the quality of new staff training.
You can find more details about the case study below.
https://hscproduct.com/tenpo/casetl/1599/
■ Koyo Co., Ltd. (https://www.koyo.jp/)
Since its establishment in 1973, as Japan's only specialized manufacturer of adult diapers, Koyo Co., Ltd. manufactures and sells various nursing care products. In addition, it provides total solutions specialized in medical and nursing care settings, such as operating stores and restaurants targeting hospitals and facilities.
Location: Yokohama Blue Avenue 4F, 4-4-2 Minatomirai, Nishi-ku, Yokohama, Kanagawa
Representative: Takamasa Takagi, Representative Director and President
Business Activities: Manufacturing and sales of adult diapers and nursing care products, and operation of stores, e-commerce, and food services within hospitals and facilities.
■ About Tenpo Linkle
This is a communication tool between headquarters and stores, specialized for multi-store businesses. It prevents information omissions that tend to occur with phone calls, emails, and chats, and unifies various communications and reports between headquarters and stores, thereby realizing operational efficiency.
Tenpo Linkle product site: https://hscproduct.co.jp/tenpo/
■ Contact Information
Hokuto System Co., Ltd.
SaaS Service Department
TEL: 050-1807-4919
Mail: sales@hscnet.co.jp
Web: https://www.hscnet.co.jp/
■ Background and Challenges of Introduction
The "Shop Plus Division," which operates in-hospital stores, faced challenges such as the termination of services for old tools, and the fragmentation and individual reliance of headquarters operations due to approximately 200 phone and email inquiries per month. On the other hand, the "Food Service Division," which operates in-hospital restaurants, lacked an information sharing tool, with FAX being the primary means of business communication. As a result, there were issues such as the burden of sorting a large volume of FAXes at the end of the month, costs for paper and communication fees, and delays in responding to inquiries.
Against this background, operations of Tenpo Linkle began in September 2024 across two divisions and a total of 650 stores, with the aim of streamlining information sharing between headquarters and stores.
■ Key Selection Points
The following points were highly evaluated:
- Simple UI that even IT-unfamiliar staff can use without hesitation.
- Customizable and extensible, considering long-term operation.
- Cost-effective for deployment to all stores.
■ Effects After Introduction
By shifting inquiries from stores to Tenpo Linkle, the number of phone calls to headquarters decreased, resolving reliance on specific individuals. The burden of sorting a large volume of FAXes at the end of the month was also reduced, leading to improved operational efficiency through going paperless.
Furthermore, "Sales Floor Contests," where each store posts images of their displayed sales floors, and efficient document sharing have contributed to revitalizing communication between stores and improving the quality of new staff training.
You can find more details about the case study below.
https://hscproduct.com/tenpo/casetl/1599/
■ Koyo Co., Ltd. (https://www.koyo.jp/)
Since its establishment in 1973, as Japan's only specialized manufacturer of adult diapers, Koyo Co., Ltd. manufactures and sells various nursing care products. In addition, it provides total solutions specialized in medical and nursing care settings, such as operating stores and restaurants targeting hospitals and facilities.
Location: Yokohama Blue Avenue 4F, 4-4-2 Minatomirai, Nishi-ku, Yokohama, Kanagawa
Representative: Takamasa Takagi, Representative Director and President
Business Activities: Manufacturing and sales of adult diapers and nursing care products, and operation of stores, e-commerce, and food services within hospitals and facilities.
■ About Tenpo Linkle
This is a communication tool between headquarters and stores, specialized for multi-store businesses. It prevents information omissions that tend to occur with phone calls, emails, and chats, and unifies various communications and reports between headquarters and stores, thereby realizing operational efficiency.
Tenpo Linkle product site: https://hscproduct.co.jp/tenpo/
■ Contact Information
Hokuto System Co., Ltd.
SaaS Service Department
TEL: 050-1807-4919
Mail: sales@hscnet.co.jp
Web: https://www.hscnet.co.jp/