Usage Surpasses 43 Countries Worldwide. "Unstoppable Travel" Online Medical Consultations for Foreign Tourists in Japan
M3 Career's online medical service for foreign tourists, "HOTEL de DOCTOR 24," marks its 1st anniversary with users from 43 countries. A partnership with EAJ now enables cashless consultations via overseas travel insurance.
📋 Article Processing Timeline
- 📰 Published: April 9, 2026 at 20:02
- 🔍 Collected: April 9, 2026 at 11:30
- 🤖 AI Analyzed: April 20, 2026 at 11:04 (263h 34m after Collected)
M3 Career, Inc. (Headquarters: Minato-ku, Tokyo, Representative Director: Toshiki Numakura), which provides the online medical consultation service "HOTEL de DOCTOR 24" for foreign tourists visiting Japan, has reached its 1st anniversary since the service launched. Currently, implementation sites have expanded to 28 prefectures nationwide, and it has been adopted primarily by accommodation facilities proud of their hospitality, ranging from 5-star hotels and luxury hotels at home and abroad to historic long-established ryokans.
To date, this service has been used by tourists visiting Japan from 43 countries worldwide, including Europe, North America, Central and South America, Oceania, and Asia, realizing the provision of advanced medical access that overcomes language and cultural barriers. Furthermore, through collaboration with major medical assistance service provider Emergency Assistance Japan Co., Ltd. (1-21-14 Koishikawa, Bunkyo-ku, Tokyo, Representative Director: Hideki Yamamoto, hereinafter EAJ), cashless consultations through overseas travel insurance can now be selected even for online medical consultations. This will powerfully promote further convenience for visiting tourists and smooth guest support at accommodation facilities.
## ■ Achievements in 43 countries worldwide. Realizing stress-free medical consultations through collaboration with EAJ
Over the past year, the number of user nationalities has reached a total of 43 countries. The "global standard medical experience," which provides instant access to specialists 24 hours a day, overcomes language and cultural barriers and has gained high trust from overseas guests. Furthermore, by strengthening collaboration with EAJ, a system for cashless medical consultations utilizing overseas travel insurance in online medical consultations has been established. This allows guests to seek medical attention in their native language without worrying about advancing medical expenses or insurance procedures, even in the event of sudden illness during their trip.
## ■ Accommodations can introduce the service "Completely Free". Simultaneously solving on-site burdens and costs
This service adopts a model where no implementation costs or monthly fees are incurred by the accommodation facility side. The fact that they can immediately provide guests with the added value of "24-hour medical access" without any capital investment is highly evaluated by many accommodation operators.
The implementation destinations are diverse, ranging from global brands such as Tokyu Stay, Seibu Prince Hotels & Resorts, IHG ANA Hotels Group Japan, and Lotte Arai Resort, to long-established ryokans, community-based hotels, and even private lodgings and serviced apartments where managers are not permanently stationed.
In the accommodation industry, where labor shortages are becoming severe, implementation is accelerating regardless of the facility's scale or type, as a "sustainable accommodation DX" that reduces the man-hours required for on-site staff to search for medical institutions late at night or early in the morning, while ensuring guest safety without incurring costs.
## ■ Voice from implementing facilities: Accommodation DX solves the "psychological burden" on-site
In surveys of implementing facilities, we have received high praise not only for improving guest satisfaction but also for reducing the burden on staff.
To date, this service has been used by tourists visiting Japan from 43 countries worldwide, including Europe, North America, Central and South America, Oceania, and Asia, realizing the provision of advanced medical access that overcomes language and cultural barriers. Furthermore, through collaboration with major medical assistance service provider Emergency Assistance Japan Co., Ltd. (1-21-14 Koishikawa, Bunkyo-ku, Tokyo, Representative Director: Hideki Yamamoto, hereinafter EAJ), cashless consultations through overseas travel insurance can now be selected even for online medical consultations. This will powerfully promote further convenience for visiting tourists and smooth guest support at accommodation facilities.
## ■ Achievements in 43 countries worldwide. Realizing stress-free medical consultations through collaboration with EAJ
Over the past year, the number of user nationalities has reached a total of 43 countries. The "global standard medical experience," which provides instant access to specialists 24 hours a day, overcomes language and cultural barriers and has gained high trust from overseas guests. Furthermore, by strengthening collaboration with EAJ, a system for cashless medical consultations utilizing overseas travel insurance in online medical consultations has been established. This allows guests to seek medical attention in their native language without worrying about advancing medical expenses or insurance procedures, even in the event of sudden illness during their trip.
## ■ Accommodations can introduce the service "Completely Free". Simultaneously solving on-site burdens and costs
This service adopts a model where no implementation costs or monthly fees are incurred by the accommodation facility side. The fact that they can immediately provide guests with the added value of "24-hour medical access" without any capital investment is highly evaluated by many accommodation operators.
The implementation destinations are diverse, ranging from global brands such as Tokyu Stay, Seibu Prince Hotels & Resorts, IHG ANA Hotels Group Japan, and Lotte Arai Resort, to long-established ryokans, community-based hotels, and even private lodgings and serviced apartments where managers are not permanently stationed.
In the accommodation industry, where labor shortages are becoming severe, implementation is accelerating regardless of the facility's scale or type, as a "sustainable accommodation DX" that reduces the man-hours required for on-site staff to search for medical institutions late at night or early in the morning, while ensuring guest safety without incurring costs.
## ■ Voice from implementing facilities: Accommodation DX solves the "psychological burden" on-site
In surveys of implementing facilities, we have received high praise not only for improving guest satisfaction but also for reducing the burden on staff.