Panasonic Selected for 'Japan Service Innovation' Award for IoT×AI-Powered 'Pre-Failure Support' Service Model

Panasonic Corporation's service initiatives utilizing IoT technology have been selected for 'Japan Service Innovation 2025,' hosted by the Service Productivity & Innovation for Growth (SPRING) under the Japan Productivity Center. The recognition highlights a service model that combines data and human support to continuously assist customers — even after the product's useful life ends.

As products become increasingly sophisticated and commoditized, Panasonic has been shifting away from a 'sell and forget' approach toward maintaining ongoing connections with customers after purchase. By analyzing operational data accumulated from IoT products using AI, the company detects early signs of anomalies, enabling not only rapid response when failures occur, but also daily monitoring and personalized information delivery to individual users.

Home Appliances & Housing Equipment: Reducing Wasted Repair Visits and Standardizing Quality In the home appliance sector, Panasonic offers a diagnostic support service that visualizes device logs when malfunctions occur to accurately identify root causes. By reducing unnecessary service visits and parts replacements, the company lightens the burden on customers while also standardizing the response quality of repair technicians and phone support staff. Additionally, by leveraging device logs and customer data during normal operation, the company provides anomaly detection and useful lifestyle information through a dedicated app — realizing proactive support that prevents issues before they arise.

Cold Chain: Remote Visualization of Store Equipment For stores with refrigeration and freezing equipment, Panasonic provides a data service that remotely visualizes and manages the operational status of refrigeration units. In addition to energy savings and reduced operational workload, the service centrally manages data useful for optimizing capital investment planning, supporting on-site operations.

Energy: Supporting Stable Equipment Operation 24/7, 365 Days a Year For solar power generation systems and storage batteries, Panasonic offers a monitoring service that combines remote monitoring technology with human response. By leveraging device logs, the service supports not only stable operation but also contributes to improving customer productivity through assistance with various reporting tasks.

'Japan Service Innovation' compiles exemplary initiatives selected from numerous advanced cases with the goal of improving productivity in the service industry.

Panasonic will continue creating new touchpoints with customers through IoT technology, delivering valuable products and services as a trusted partner closely supporting the lives and businesses of each individual.