Hmcomm Increases Licensing for AI Speech Recognition Platform 'Voice Contact'

Hmcomm Inc. (Headquarters: Minato-ku, Tokyo; CEO: Koji Sanmoto) has announced an increase in licensing for its AI speech recognition and contact center support platform, 'Voice Contact,' which is provided as an OEM solution to major contact center operators. Amidst the rising need for generative AI in the contact center field, Hmcomm has been providing 'Voice Contact' in an OEM format.

With the advancement of generative AI-based operator support and contact center DX initiatives, the usage of the following features has significantly expanded:

- Real-time speech recognition
- Automatic call summarization
- VOC (Voice of Customer) analysis
- Operator support

The licensing increase was prompted by the expansion of targeted business operations and the number of active users.

'Voice Contact' is a solution that combines AI-based real-time speech recognition with generative AI technology to achieve reductions in After Call Work (ACW), standardization of response quality, and improved efficiency in management tasks. In recent years, the contact center industry has faced an urgent need for business transformation using generative AI, in addition to addressing labor shortages and improving response quality.

Hmcomm aims to evolve 'Voice Contact' beyond a simple speech recognition solution into a 'Voice AI Agent Platform' for the AI agent era, supporting the business transformation of its clients.

This licensing increase reflects the expansion of real-world operations and high utilization rates, which is expected to contribute to the accumulation of the company's recurring revenue.

Because this is an OEM provision contract, the names of client companies, product names, and specific contract details remain undisclosed due to contractual agreements.

The company remains committed to contributing to corporate digital transformation by providing high-value-added solutions leveraging voice AI and generative AI technologies.