HENNGE Fully Renews User Community 'chameleon', Promoting Dialogue and Optimizing Information for Each Customer
HENNGE announced on April 1, 2026, the full renewal and official launch of its user community platform 'chameleon'. This aims to enrich information provided to users of its cloud security service 'HENNGE One' and deliver personalized information suggestions. Future expansions will include educational content and learning features for customers.
📋 Article Processing Timeline
- 📰 Published: April 1, 2026 at 20:00
- 🔍 Collected: April 1, 2026 at 16:47
- 🤖 AI Analyzed: April 21, 2026 at 07:44 (470h 56m after Collected)
HENNGE K.K. (Headquarters: Shibuya-ku, Tokyo, Representative Director & CEO: Kazuhiro Ogura) announced that on April 1, 2026, it fully renewed and officially launched the platform for its user community "chameleon". In addition to enhancing the information provided to users of its cloud security service "HENNGE One", the company aims to realize individually customized information proposals. Moving forward, it will also work on expanding services such as providing educational content and learning functions to customers.
The number of HENNGE One users is increasing year by year, and in fiscal year 2025, the number of contract users increased by 305,000 from the previous year to 2.8 million, achieving ARR of 10 billion yen. In response to this, the number of chameleon users, which started in 2020, saw its largest growth last year, exceeding 2,000 in 2026. Customer needs have also diversified, and there is a demand for personalized content and information tailored to individuals and organizations.
Therefore, this time, HENNGE newly adopted the product of the US-based Gainsight, which develops a global Customer-Led Growth platform. At the same time, fragmented customer data was integrated and visualized on Gainsight's new platform.
### Towards "Enhanced Experience" in the Community
In chameleon, as before, real voices obtained from the community are quickly fed back to product development and service improvement, and the company is committed to supporting customer success throughout the organization.
In addition to renewing the community site, preparations are complete to sequentially expand features in chameleon, with Gainsight at its core, to further enhance customer convenience. The aim is to gain insight into each customer's "usage status" and "what they are looking for now" from data, and to provide optimal information in a personalized manner at the optimal timing. The company is also considering providing learning functions that enable each customer to acquire optimal knowledge and skills.
This time, as a first step, the following functions have been implemented, and individualized value provision to users is planned to be fully launched in fiscal year 2027.
- **Integrated search to dramatically speed up "self-resolution":** An integrated search function has been implemented that allows simultaneous searching of articles within the community and the help center. Filtering is also possible, allowing users to reach desired information without getting lost.
- **System for capitalizing on "user knowledge":** A "Best Answer System" has been introduced to evaluate useful answers. This builds a self-sustaining ecosystem where expertise resolved by users is properly accumulated, accelerating problem-solving for other customers.
- **A place for "deep dialogue" without noise:** A structure that divides discussions into "rooms" by topic has been adopted. This allows concentrated discussions on specific technical concerns and operational know-how in a low-noise environment.
- **Information aggregation that doesn't miss "learning opportunities":** Upcoming events and past archives are listed, strongly supporting the acquisition of important information and skills.
Although the operation of the new platform has officially started, existing chameleon users have been sequentially guided to migrate to the new site since early March 2026.
### ■About HENNGE One
HENNGE One is a set of
The number of HENNGE One users is increasing year by year, and in fiscal year 2025, the number of contract users increased by 305,000 from the previous year to 2.8 million, achieving ARR of 10 billion yen. In response to this, the number of chameleon users, which started in 2020, saw its largest growth last year, exceeding 2,000 in 2026. Customer needs have also diversified, and there is a demand for personalized content and information tailored to individuals and organizations.
Therefore, this time, HENNGE newly adopted the product of the US-based Gainsight, which develops a global Customer-Led Growth platform. At the same time, fragmented customer data was integrated and visualized on Gainsight's new platform.
### Towards "Enhanced Experience" in the Community
In chameleon, as before, real voices obtained from the community are quickly fed back to product development and service improvement, and the company is committed to supporting customer success throughout the organization.
In addition to renewing the community site, preparations are complete to sequentially expand features in chameleon, with Gainsight at its core, to further enhance customer convenience. The aim is to gain insight into each customer's "usage status" and "what they are looking for now" from data, and to provide optimal information in a personalized manner at the optimal timing. The company is also considering providing learning functions that enable each customer to acquire optimal knowledge and skills.
This time, as a first step, the following functions have been implemented, and individualized value provision to users is planned to be fully launched in fiscal year 2027.
- **Integrated search to dramatically speed up "self-resolution":** An integrated search function has been implemented that allows simultaneous searching of articles within the community and the help center. Filtering is also possible, allowing users to reach desired information without getting lost.
- **System for capitalizing on "user knowledge":** A "Best Answer System" has been introduced to evaluate useful answers. This builds a self-sustaining ecosystem where expertise resolved by users is properly accumulated, accelerating problem-solving for other customers.
- **A place for "deep dialogue" without noise:** A structure that divides discussions into "rooms" by topic has been adopted. This allows concentrated discussions on specific technical concerns and operational know-how in a low-noise environment.
- **Information aggregation that doesn't miss "learning opportunities":** Upcoming events and past archives are listed, strongly supporting the acquisition of important information and skills.
Although the operation of the new platform has officially started, existing chameleon users have been sequentially guided to migrate to the new site since early March 2026.
### ■About HENNGE One
HENNGE One is a set of