Heartbeats Publishes Netyear Group Case Study: Supporting Stable Operation of Haneda Airport Website with 24/365 Human Monitoring
Heartbeats Corporation collaborated with Netyear Group to publish a case study on the infrastructure construction and maintenance of the official Haneda Airport website, highlighting the achievement of stable operations through AWS serverless architecture and continuous human monitoring.
📋 Article Processing Timeline
- 📰 Published: April 15, 2026 at 20:00
- 🔍 Collected: April 15, 2026 at 11:31
- 🤖 AI Analyzed: April 19, 2026 at 09:20 (93h 48m after Collected)
Heartbeats Corporation (Headquarters: Shinjuku-ku, Tokyo; Representative Director: Masanori Fujisaki), which provides fully managed services for server monitoring, maintenance, and operations, has published an implementation case study regarding the infrastructure construction, operation, and maintenance of the official website of Haneda Airport (Japan Airport Terminal Co., Ltd.) in collaboration with Netcommunity Group Co., Ltd. (Netyear Group; Headquarters: Chuo-ku, Tokyo; Representative Director, President & CEO: Ryuzo Hironaka).
In this project, by combining the latest cloud technologies with human monitoring by skilled engineers, we continuously achieve the extremely high operational stability required for public infrastructure.
View the Case Study
Click here for the full interview!
Background of Implementation
The Risk of Sudden Access Spikes and the Burden on Operations Become Issues
"Haneda Airport" is Japan's largest public infrastructure.
Its official website, serving as the gateway, is a critical information platform required to continuously provide accurate information in real-time to visitors from all over the world, 24 hours a day, 365 days a year.
Because Haneda Airport is highly public infrastructure, the website experiences sudden concentrations of access during natural disasters such as typhoons and snowfalls, or when public transportation is disrupted.
Previously, the risk of server instability due to such sudden traffic spikes and the heavy burden of the monitoring and operational structure required to maintain 24/365 non-stop site operations were major challenges.
While Netyear Group was responsible for the overall production and construction of the Haneda Airport website, Heartbeats supervised the underlying infrastructure domain.
By revamping the system to an AWS serverless architecture and introducing a 24/365 human monitoring system, they support stable website operations capable of flexibly handling sudden increases in access.
What Was Achieved After Implementation
Realizing Stable Operations with Zero Server Downtime
Achieving "24/365 Stable Operation":
Previously, there was a risk of server instability due to sudden access spikes, but since migrating to the AWS serverless architecture, the website has not gone down even once.
Even during emergencies when access is heavily concentrated, an environment has been built that stably delivers information as the website for "Haneda Airport," Japan's largest public infrastructure.
24/365 Human Monitoring System Covering Up to "Initial Triage":
Our engineers monitor the system 24 hours a day, 365 days a year, and perform initial triage (identifying the cause and making initial responses) in the event of unforeseen circumstances.
In fact, when a massive typhoon approached and access skyrocketed to dozens of times the normal volume, Heartbeats detected the anomaly and provided a prompt report and response before Netyear Group even contacted us to check the situation.
The structure where "Heartbeats will notice and act if anything happens" brings a great sense of security to the operational side.
Concentrating Resources on Core Tasks:
By having Heartbeats handle everything from the initial triage of infrastructure monitoring, the burden of responding to alerts at night and on holidays for Netyear Group was alleviated.
As a result, this supports an environment where the company can concentrate on creative tasks they should originally focus on, such as site improvement and content planning.
View the Case Study
Click here for the full interview!
Comments from Netyear Group Co., Ltd. Project Managers
Upon the publication of this case study, we received the following comments from the representatives of Netyear Group Co., Ltd. regarding the background and evaluation of the partner selection.
--What do you prioritize in the process of selecting an outsourcing partner?
Mr. Kuronuma:
"Rather than just a relationship between an orderer and a contractor, we emphasize whether they can run alongside us as 'a partner aiming for the same goal'. Technical capabilities and cost performance are of course important, but we value even more the attitude of proactively thinking about 'what is best for the customers using Haneda Airport'.
Heartbeats has provided flexible and concrete support, such as proposing an AWS billing proxy service that considers the cost benefits for Haneda Airport."
Mr. Takenaka:
"Now, the recognition that 'when it comes to infrastructure, it's Heartbeats' has taken root within our company, and we feel extremely reassured to receive support based on their specialized expertise."
Netyear Group Co., Ltd. (Left) Mr. Kuronuma (Right) Mr. Takenaka
In this project, by combining the latest cloud technologies with human monitoring by skilled engineers, we continuously achieve the extremely high operational stability required for public infrastructure.
View the Case Study
Click here for the full interview!
Background of Implementation
The Risk of Sudden Access Spikes and the Burden on Operations Become Issues
"Haneda Airport" is Japan's largest public infrastructure.
Its official website, serving as the gateway, is a critical information platform required to continuously provide accurate information in real-time to visitors from all over the world, 24 hours a day, 365 days a year.
Because Haneda Airport is highly public infrastructure, the website experiences sudden concentrations of access during natural disasters such as typhoons and snowfalls, or when public transportation is disrupted.
Previously, the risk of server instability due to such sudden traffic spikes and the heavy burden of the monitoring and operational structure required to maintain 24/365 non-stop site operations were major challenges.
While Netyear Group was responsible for the overall production and construction of the Haneda Airport website, Heartbeats supervised the underlying infrastructure domain.
By revamping the system to an AWS serverless architecture and introducing a 24/365 human monitoring system, they support stable website operations capable of flexibly handling sudden increases in access.
What Was Achieved After Implementation
Realizing Stable Operations with Zero Server Downtime
Achieving "24/365 Stable Operation":
Previously, there was a risk of server instability due to sudden access spikes, but since migrating to the AWS serverless architecture, the website has not gone down even once.
Even during emergencies when access is heavily concentrated, an environment has been built that stably delivers information as the website for "Haneda Airport," Japan's largest public infrastructure.
24/365 Human Monitoring System Covering Up to "Initial Triage":
Our engineers monitor the system 24 hours a day, 365 days a year, and perform initial triage (identifying the cause and making initial responses) in the event of unforeseen circumstances.
In fact, when a massive typhoon approached and access skyrocketed to dozens of times the normal volume, Heartbeats detected the anomaly and provided a prompt report and response before Netyear Group even contacted us to check the situation.
The structure where "Heartbeats will notice and act if anything happens" brings a great sense of security to the operational side.
Concentrating Resources on Core Tasks:
By having Heartbeats handle everything from the initial triage of infrastructure monitoring, the burden of responding to alerts at night and on holidays for Netyear Group was alleviated.
As a result, this supports an environment where the company can concentrate on creative tasks they should originally focus on, such as site improvement and content planning.
View the Case Study
Click here for the full interview!
Comments from Netyear Group Co., Ltd. Project Managers
Upon the publication of this case study, we received the following comments from the representatives of Netyear Group Co., Ltd. regarding the background and evaluation of the partner selection.
--What do you prioritize in the process of selecting an outsourcing partner?
Mr. Kuronuma:
"Rather than just a relationship between an orderer and a contractor, we emphasize whether they can run alongside us as 'a partner aiming for the same goal'. Technical capabilities and cost performance are of course important, but we value even more the attitude of proactively thinking about 'what is best for the customers using Haneda Airport'.
Heartbeats has provided flexible and concrete support, such as proposing an AWS billing proxy service that considers the cost benefits for Haneda Airport."
Mr. Takenaka:
"Now, the recognition that 'when it comes to infrastructure, it's Heartbeats' has taken root within our company, and we feel extremely reassured to receive support based on their specialized expertise."
Netyear Group Co., Ltd. (Left) Mr. Kuronuma (Right) Mr. Takenaka