- Answering "what I want to know now" on the spot for Mount Rokko sightseeing - Kobe Rokko Railway launches AI chat app "Rokko Tabi Suppo" on April 25. Introduction of the first AI guide service comprehensively covering the Mount Rokko area.
Kobe Rokko Railway will launch the multilingual AI chat app "Rokko Tabi Suppo" on April 25, 2026. Initially introduced at Rokko Cable Shita Station, it provides extensive tourist information and supports seamless travel experiences while alleviating staff workload.
📋 Article Processing Timeline
- 📰 Published: April 24, 2026 at 00:40
- 🔍 Collected: April 23, 2026 at 16:02
- 🤖 AI Analyzed: April 23, 2026 at 16:45 (43 min after Collected)
Kobe Rokko Railway Co., Ltd. (Headquarters: Nada-ku, Kobe City; President: Naoya Kawabe) has developed "Rokko Tabi Suppo," a multilingual (5 languages) AI chat app that provides information on discount tickets, access details, and sightseeing facilities for Mount Rokko. It will be launched at Rokko Cable Shita Station starting Saturday, April 25, 2026.
This app is the first AI application for Mount Rokko that comprehensively covers sightseeing information across a wide area, from East Rokko to West Rokko and the Maya area. Initially, it will be introduced at Rokko Cable Shita Station to support smooth and comfortable sightseeing for customers. By using "Rokko Tabi Suppo," customers can easily search for and verify Mount Rokko sightseeing information in a chat format. It aims to make local information gathering more convenient and enhance the experiential value on Mount Rokko.
The development of this app reflects the knowledge accumulated by frontline station staff in customer service, leading to an effective guidance service from a field perspective that solves customer issues. Concurrently, new ticket vending machines will be installed at each Rokko Cable station to ease congestion at the counters during peak seasons. Combined with the use of the AI chat app, this promotes improved convenience and customer satisfaction. Furthermore, by digitizing part of the guidance operations, this initiative helps reduce the burden on employees in a social environment increasingly facing labor shortages, contributing to an increase in employee satisfaction.
1. Background of Development
Mount Rokko possesses diverse attractions such as nature, scenic views, gourmet food, and activities, with tourist spots scattered over a wide area. In recent years, the number of foreign visitors has increased, broadening the demographic of customers visiting Mount Rokko. On the other hand, there are situations where customers find it difficult to understand how to tour the mountain, how to choose tickets, or the business hours of various facilities on the mountain.
To resolve such inconveniences and questions and ensure a more comfortable sightseeing experience on Mount Rokko, our company developed the AI chat app "Rokko Tabi Suppo." By answering "what I want to know now" on the spot, it encourages sightseeing activities and contributes to improving circulation throughout the Mount Rokko area.
2. Implementation Overview
3. Future Developments
By combining digital technology with frontline knowledge, our company will continue to improve the experiential value of customers at Mount Rokko and promote its charms. Starting with the introduction at Rokko Cable Shita Station, we plan to expand usage scenarios in the future, such as offering it at Rokko Sanjo Station and integrating it with our website, thereby creating an environment where more customers can utilize it. We aim for broad deployment as the information infrastructure for Mount Rokko sightseeing.
Kobe Rokko Railway Co., Ltd. https://www.rokkocable.com/
Release https://www.hankyu-hanshin.co.jp/release/2026/04/2279e4f402c42183290baf7b482c9fda20ceb855.pdf
Issuer: Hankyu Hanshin Holdings, 1-16-1 Shibata, Kita-ku, Osaka City
This app is the first AI application for Mount Rokko that comprehensively covers sightseeing information across a wide area, from East Rokko to West Rokko and the Maya area. Initially, it will be introduced at Rokko Cable Shita Station to support smooth and comfortable sightseeing for customers. By using "Rokko Tabi Suppo," customers can easily search for and verify Mount Rokko sightseeing information in a chat format. It aims to make local information gathering more convenient and enhance the experiential value on Mount Rokko.
The development of this app reflects the knowledge accumulated by frontline station staff in customer service, leading to an effective guidance service from a field perspective that solves customer issues. Concurrently, new ticket vending machines will be installed at each Rokko Cable station to ease congestion at the counters during peak seasons. Combined with the use of the AI chat app, this promotes improved convenience and customer satisfaction. Furthermore, by digitizing part of the guidance operations, this initiative helps reduce the burden on employees in a social environment increasingly facing labor shortages, contributing to an increase in employee satisfaction.
1. Background of Development
Mount Rokko possesses diverse attractions such as nature, scenic views, gourmet food, and activities, with tourist spots scattered over a wide area. In recent years, the number of foreign visitors has increased, broadening the demographic of customers visiting Mount Rokko. On the other hand, there are situations where customers find it difficult to understand how to tour the mountain, how to choose tickets, or the business hours of various facilities on the mountain.
To resolve such inconveniences and questions and ensure a more comfortable sightseeing experience on Mount Rokko, our company developed the AI chat app "Rokko Tabi Suppo." By answering "what I want to know now" on the spot, it encourages sightseeing activities and contributes to improving circulation throughout the Mount Rokko area.
2. Implementation Overview
3. Future Developments
By combining digital technology with frontline knowledge, our company will continue to improve the experiential value of customers at Mount Rokko and promote its charms. Starting with the introduction at Rokko Cable Shita Station, we plan to expand usage scenarios in the future, such as offering it at Rokko Sanjo Station and integrating it with our website, thereby creating an environment where more customers can utilize it. We aim for broad deployment as the information infrastructure for Mount Rokko sightseeing.
Kobe Rokko Railway Co., Ltd. https://www.rokkocable.com/
Release https://www.hankyu-hanshin.co.jp/release/2026/04/2279e4f402c42183290baf7b482c9fda20ceb855.pdf
Issuer: Hankyu Hanshin Holdings, 1-16-1 Shibata, Kita-ku, Osaka City