hacomono Launches 'Message Delivery via LINE' Feature
hacomono, a management system for wellness facilities, launched a feature to send LINE messages directly from its dashboard. This allows automated marketing based on customer visit and booking data.
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- 📰 Published: April 24, 2026 at 18:30
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hacomono Inc. (Shibuya-ku, Tokyo: Representative Director & CEO Kenichi Hasuda, hereinafter 'hacomono'), provider of the all-in-one management system 'hacomono' for wellness and sports facilities, has launched a new feature that integrates with LINE official accounts to deliver messages to members.
With this feature, users can consistently perform everything from setting target recipients to creating and sending messages on the hacomono management site. Based on member data such as store visits, reservations, and purchases, follow-up targets can be set, making it easier to incorporate measures like 'promoting enrollment after trials' and 'retention support post-enrollment' into daily operations.
Background of Development
In fitness facilities and schools, continuous member follow-up, such as promoting enrollment after a trial and supporting continuation after enrollment, is considered important. As a means to achieve this, LINE is utilized by many facilities as an effective channel with a high open rate, making it easy to deliver information in a timely manner.
However, the processes for extracting targets, creating lists, and setting up messages were disjointed, creating a challenge in incorporating them into daily operations. As a result, it was often difficult to continue these initiatives, leading to cases where follow-ups were missed.
Against this background, hacomono developed a feature that allows the entire process, from setting targets based on member data to delivering messages, to be completed on its management site.
Features of the New Function
1. Target recipients can be set based on member data
Target members for delivery can be set based on data such as visits, reservations, and purchases.
It allows for follow-ups tailored to the member's status, such as sending enrollment guides to members who have not joined after a trial, promoting return visits to members with declining visit frequencies, and sending special offers for birthdays.
2. From creation to delivery can be completed on the management site
From setting target recipients to creating and delivering messages, everything can be done on the hacomono management site.
It supports text, images, and rich messages, allowing users to create content while previewing how it will be displayed on the LINE chat screen.
3. Set delivery timing for continuous follow-up
Delivery timing can be selected from 'Immediate', 'Scheduled', and 'Recurring'.
In particular, 'Recurring' allows for automatic periodic delivery once set, significantly reducing the workload. This enables daily member follow-up to be operated continuously without omissions.
Examples of Using the New Feature
Based on member data, communication tailored to the customer's status can be executed automatically.
- Deliver follow-up messages to members who have not enrolled within a certain period after a trial
- Deliver guidance encouraging return visits to members whose visit frequency has dropped
- Deliver campaign or event information targeted at users of specific plans
In this way, it becomes easier to execute communication tailored to each member's individual situation within daily business operations.
How to Use and Pricing Plans
The LINE message delivery feature released this time is provided as one function of the 'Data Management Pack Connect' (12,000 yen/month per store, excluding tax).
- LINE message delivery function
- hacomono insight (data analysis function)
- Automatic member type assignment function
- Communication function (including email delivery)
- Widget function (form setting on LP)
'Data Management Pack Connect' is an option that provides end-to-end support from data visualization to extracting delivery targets and executing measures. It is also available in the master plan of 'hacomono for school'.
hacomono will continue to support the resolution of store management issues through systematizing customer communication utilizing data.
About 'hacomono'
It is a cloud service that allows customers to complete reservations, payments, and enrollment procedures at physical stores entirely online from their own PCs or smartphones, significantly reducing the hassle of administrative and payment procedures at the store. On the store side, operations related to monthly fee direct debits and unpaid collections are also automated, allowing for a significant reduction in staff labor.
The service was released in March 2019 and has been adopted by over 12,000 stores to date.
View Details
Company Overview
Company Name: hacomono Inc.
Location: 5F Sumitomo Fudosan Harajuku Building, 2-34-17 Jingumae, Shibuya-ku, Tokyo
Representative: Representative Director & CEO Kenichi Hasuda
Founded: July 2013
Capital: 100 million yen
Business Overview: Development and provision of the all-in-one management system 'hacomono' for wellness/sports facilities
View Details
Inquiries regarding this matter
Inquiries about implementation: https://go.hacomono.jp/l/810643/2025-01-07/5
With this feature, users can consistently perform everything from setting target recipients to creating and sending messages on the hacomono management site. Based on member data such as store visits, reservations, and purchases, follow-up targets can be set, making it easier to incorporate measures like 'promoting enrollment after trials' and 'retention support post-enrollment' into daily operations.
Background of Development
In fitness facilities and schools, continuous member follow-up, such as promoting enrollment after a trial and supporting continuation after enrollment, is considered important. As a means to achieve this, LINE is utilized by many facilities as an effective channel with a high open rate, making it easy to deliver information in a timely manner.
However, the processes for extracting targets, creating lists, and setting up messages were disjointed, creating a challenge in incorporating them into daily operations. As a result, it was often difficult to continue these initiatives, leading to cases where follow-ups were missed.
Against this background, hacomono developed a feature that allows the entire process, from setting targets based on member data to delivering messages, to be completed on its management site.
Features of the New Function
1. Target recipients can be set based on member data
Target members for delivery can be set based on data such as visits, reservations, and purchases.
It allows for follow-ups tailored to the member's status, such as sending enrollment guides to members who have not joined after a trial, promoting return visits to members with declining visit frequencies, and sending special offers for birthdays.
2. From creation to delivery can be completed on the management site
From setting target recipients to creating and delivering messages, everything can be done on the hacomono management site.
It supports text, images, and rich messages, allowing users to create content while previewing how it will be displayed on the LINE chat screen.
3. Set delivery timing for continuous follow-up
Delivery timing can be selected from 'Immediate', 'Scheduled', and 'Recurring'.
In particular, 'Recurring' allows for automatic periodic delivery once set, significantly reducing the workload. This enables daily member follow-up to be operated continuously without omissions.
Examples of Using the New Feature
Based on member data, communication tailored to the customer's status can be executed automatically.
- Deliver follow-up messages to members who have not enrolled within a certain period after a trial
- Deliver guidance encouraging return visits to members whose visit frequency has dropped
- Deliver campaign or event information targeted at users of specific plans
In this way, it becomes easier to execute communication tailored to each member's individual situation within daily business operations.
How to Use and Pricing Plans
The LINE message delivery feature released this time is provided as one function of the 'Data Management Pack Connect' (12,000 yen/month per store, excluding tax).
- LINE message delivery function
- hacomono insight (data analysis function)
- Automatic member type assignment function
- Communication function (including email delivery)
- Widget function (form setting on LP)
'Data Management Pack Connect' is an option that provides end-to-end support from data visualization to extracting delivery targets and executing measures. It is also available in the master plan of 'hacomono for school'.
hacomono will continue to support the resolution of store management issues through systematizing customer communication utilizing data.
About 'hacomono'
It is a cloud service that allows customers to complete reservations, payments, and enrollment procedures at physical stores entirely online from their own PCs or smartphones, significantly reducing the hassle of administrative and payment procedures at the store. On the store side, operations related to monthly fee direct debits and unpaid collections are also automated, allowing for a significant reduction in staff labor.
The service was released in March 2019 and has been adopted by over 12,000 stores to date.
View Details
Company Overview
Company Name: hacomono Inc.
Location: 5F Sumitomo Fudosan Harajuku Building, 2-34-17 Jingumae, Shibuya-ku, Tokyo
Representative: Representative Director & CEO Kenichi Hasuda
Founded: July 2013
Capital: 100 million yen
Business Overview: Development and provision of the all-in-one management system 'hacomono' for wellness/sports facilities
View Details
Inquiries regarding this matter
Inquiries about implementation: https://go.hacomono.jp/l/810643/2025-01-07/5