GMO Pepabo to Launch New Solution 'GMO Sokuresu AI for CS' for Customer Support/Help Desks on July 1 (Wed)

GMO Pepabo, Inc. (Representative Director and President: Kentaro Sato, hereinafter GMO Pepabo), which operates the AI agent introduction support service 'GMO Sokuresu AI' (URL: https://sokuresu.ai/) under the GMO Internet Group, will begin offering a new solution for customer support departments and help desks, 'GMO Sokuresu AI for CS' (URL: https://sokuresu.ai/solution/customer-support), starting July 1, 2026 (Wed).

This solution will enable features such as automatic FAQ generation, an operational dashboard/analysis, and seamless connection to human support, creating an environment that supports customer support operations from AI response, human response, knowledge improvement, analysis, to operations in a one-stop manner.

In conjunction with the release of this solution, an online seminar for customer support and help desk staff will be held on July 28, 2026 (Tue).

[Background]

In Japan, labor shortages due to a declining working population are becoming increasingly severe, making it an urgent task for many companies to reduce the workload in customer support and internal help desks.

While AI chatbots are becoming widely adopted as a means to automate initial responses, many sites are experiencing situations where "they are introduced but not used" or "operations cannot be sustained" due to challenges such as "the transition to human support is not smooth," "it takes time to prepare and update FAQs," and "it is difficult to verify the effects after introduction." The focus of AI chatbot utilization is shifting from "introduction" to the phase of "sustaining continuous operations."

'GMO Sokuresu AI' is a service developed based on GMO Pepabo's experience in introducing and operating AI chatbots for its own customer support.

By providing not only AI introduction but also one-stop support for FAQ organization, scenario design, and continuous improvement support, it has helped in the adoption and effective utilization of AI.

With the launch of 'GMO Sokuresu AI for CS', we will further strengthen our solutions for customer support and help desks, contributing to problem-solving for a wider range of companies.

[Overview of 'GMO Sokuresu AI for CS']

'GMO Sokuresu AI for CS' is a new solution for customer support departments and help desk staff.

In addition to the features of 'GMO Sokuresu AI', it integrates seamless connection to human support, knowledge improvement, analysis, and operational settings into a single management screen, providing it as a customer support operational foundation.

It supports not only external customer support but also internal help desks, and can be operated on the same platform regardless of the type of inquiry or target audience.

In addition to providing the solution, we also offer "AI x Human" support from staff with customer support backgrounds, which is a strength of 'GMO Sokuresu AI'.

We provide comprehensive support from FAQ organization and scenario design to quality evaluation and improvement proposals after operations begin, ensuring operations that do not end with "just installation."

Furthermore, by combining automatic FAQ generation with original report analysis tailored to customer KPIs and challenges, we provide a mechanism for continuously improving AI self-resolution rates.

Main Features

・Automatic FAQ Generation

AI automatically generates and improves FAQs/knowledge based on inquiry and response logs.

It significantly reduces the workload of manual FAQ preparation and updates, supporting continuous improvement of response quality.

・Seamless Connection to Human Support

For inquiries that cannot be resolved by AI, the conversation history and customer information are seamlessly transferred to a human operator within the same chat screen, without the user having to switch screens or re-contact through a separate channel.

It also supports management of agents, priorities, and deadlines, eliminating the need for double confirmation with customers.

・Operational Dashboard / Detailed Analysis

Visualizes resolution rates, CSAT (*1), escalation rates, and the occurrence of AI hallucinations.

Provides an environment for continuous operational improvement based on data.

(*1) CSAT: Customer Satisfaction Score

・External Integration / Same-Day Launch

Supports integration with external systems such as CRM and MCP, allowing for incorporation into existing business workflows.

[Online Seminar Overview]

To commemorate the launch, we will hold an online seminar explaining how to use the new solution.

The primary target audience is customer support staff and managers who want to "streamline customer support operations with AI" or "resolve the issue of 'introduced but not used.'"

Seminar Title

How to Build an AI-Native Contact Center – The Next Generation of CS Operations Starting with GMO Sokuresu AI for CS

Date and Time

July 28, 2026 (Tue) 15:00 - 16:00

Format

Online

Participation Fee

Free

Content

The role and requirements of contact centers in the AI era / What can be done with GMO Sokuresu AI for CS

Application/Details URL

https://sokuresu.ai/seminar/20260728

[Regarding GMO Pepabo's AI Agent Support]

GMO Pepabo promotes AI agent support across its services, including hosting, e-commerce, and handmade marketplaces, under the slogan "AI Agents: Making Things More Interesting."

For a list of supported services and the latest initiatives, please visit GMO Pepabo's AI Features and Services page (URL: https://pepabo.com/ai).

End

[GMO Pepabo, Inc.] (URL: https://pepabo.com/)

Company Name: GMO Pepabo, Inc. (Tokyo Stock Exchange Standard, Securities Code: 3633)

Location: Serian Tower, 26-1 Sakuragaoka-cho, Shibuya-ku, Tokyo

Representative: Kentaro Sato, Representative Director and President

Business Activities: ■ Domain/Rental Server (Hosting) Business ■ E-commerce Support Business ■ Handmade Business

Capital: 262.22 million yen

[GMO Internet Group, Inc.] (URL: https://group.gmo/)

Company Name: GMO Internet Group, Inc. (Tokyo Stock Exchange Prime, Securities Code: 9449)

Location: Serian Tower, 26-1 Sakuragaoka-cho, Shibuya-ku, Tokyo

Representative: Masatoshi Kumagai, Representative Director, Group Representative

Business Activities: Holding company (group management functions) ■ Internet Infrastructure Business ■ Internet Security Business ■ Internet Advertising and Media Business ■ Internet Financial Business ■ Cryptoasset Business

Capital: 5 billion yen

Copyright (C) 2026 GMO Pepabo, Inc. All Rights Reserved.