Generative AI Auto-Replies to Tenant Inquiries: GMO ReTech Adds 'AI Chat Auto-Reply Feature' to 'GMO Chintai DX Tenant App'

GMO ReTech Inc. (Representative Director and President: Akito Suzuki, hereinafter 'GMO ReTech'), a member of the GMO Internet Group, has begun developing an 'AI Chat Auto-Reply Feature' utilizing generative AI for its property management app, 'GMO Chintai DX Tenant App.' The feature is scheduled to launch in August 2026. This feature automatically and instantly provides optimal answers to tenant inquiries by having the AI reference relevant information. It is being developed to promote tenant self-resolution, focusing primarily on routine inquiries. Consequently, property management companies can significantly reduce the labor hours spent on phone, email, and chat responses, allowing them to focus on higher value-added operations. [Development Background] According to a survey by Teikoku Databank (*1), labor shortages continue across many industries. The real estate industry is no exception, and the need for operational efficiency is growing. Relying on phone and email-centric responses has its limits in terms of efficiency, and reducing the support burden has become a significant challenge. As a result, the demand for automation using generative AI has risen in recent years. On the other hand, traditional 'Frequently Asked Questions (FAQ)' features alone have left a certain number of tenants unable to find the necessary information, ultimately leading to inquiries and hindering further reduction of support volumes. For example, cases occurred where a tenant wanting to know the 'rules for taking out the trash' could not find the information through category selection or keyword searches, and ended up calling for support. To solve these issues, the company started developing the 'AI Chat Auto-Reply Feature,' allowing tenants to reach the necessary information simply by asking questions in natural sentences. Furthermore, as GMO TECH Holdings Inc. transitions from an advertising and media business to an AI SaaS business, GMO ReTech is also strengthening its AI-powered SaaS product development, and this feature is being developed as part of that initiative. (*1) Teikoku Databank 'Survey on Corporate Trends Regarding Labor Shortages (January 2026)' [New Feature Details] ■ 'AI Chat Auto-Reply Feature' - AI automatically handles frontline inquiries from tenants The 'AI Chat Auto-Reply Feature' refers to the 'Frequently Asked Questions' information registered and managed by each property management company on their admin dashboard to automatically answer tenant questions. (*2) In addition to providing answers tailored to the operations of individual management companies, a key advantage is that it utilizes existing 'FAQ' data, allowing companies to start using the feature without needing to register new data. While general chatbots generate answers based on broad training data, this feature limits its answer scope strictly to business data, providing practical information and minimizing the risk of incorrect responses (hallucinations). By shifting from a traditional 'searching for information' system to an 'ask a question and get an answer' system, it promotes tenant self-resolution and leads to more efficient inquiry handling operations. Additionally, it is provided as a SaaS product that undergoes continuous improvement based on usage status and accumulated data, enhancing product value, realizing ongoing operational efficiency across all adopting companies, and leading to operational standardization. (*3) (*2) Developed based on RAG (Retrieval-Augmented Generation). A mechanism where AI searches for information to generate answers. (*3) This feature is available on both the 'GMO Chintai DX Tenant App' and standalone proprietary apps (optional). [Future Plans] Moving forward, the company plans to expand the reference targets to include 'Notices' and 'Bulletin Boards' previously distributed on the app, as well as past tenant inquiry response logs, to improve the accuracy of AI answers. In the medium to long term, functional expansions such as the utilization of business manuals and various files, as well as multilingual support, are scheduled, gradually expanding the scope of inquiries that can be handled automatically. Through these enhancements, GMO ReTech will establish an environment where tenants can access necessary information more quickly and accurately, while contributing to reducing the inquiry handling burden for property management companies and improving operational efficiency in the real estate management industry, which is facing an advancing labor shortage. GMO ReTech will continue to enhance its features reflecting feedback from the field, contributing to the efficiency and accuracy of real estate management operations. [Features of the 'GMO Chintai DX Tenant App'] It is a tenant application for property management companies. It transforms tenant relations through DX and improves the productivity of management operations via the following features:

- Frequently Asked Questions (FAQ) - Chat Feature - Bulletin Board Feature - Move-in Check Feature