[GMO Customer Satisfaction Ranking] Zurich Insurance Takes 1st Place Overall in Overseas Travel Insurance
GMO Research & AI announced the 'GMO Customer Satisfaction Ranking' for overseas travel insurance. Surveying 2,664 users who actually received payouts, Zurich Insurance ranked first overall.
📋 Article Processing Timeline
- 📰 Published: April 8, 2026 at 20:20
- 🔍 Collected: April 8, 2026 at 12:00
- 🤖 AI Analyzed: April 20, 2026 at 16:28 (292h 28m after Collected)
GMO Research & AI, Inc. (CEO: Takehiro Ogita) of the GMO Internet Group released the ranking results of the 'Overseas Travel Insurance' (*1) category in the 'GMO Customer Satisfaction Ranking' operated by the company on Wednesday, April 8, 2026. Zurich Insurance took first place in the comprehensive ranking of overseas travel insurance, which reveals the services users are truly satisfied with.
Zurich Insurance was widely supported, winning first place in 5 out of 6 itemized ranking categories: 'product content', 'premium', 'staff response', 'completeness of support system', and 'payment (amount received/payout speed)', leading to its 1st place in the comprehensive ranking.
The 'GMO Customer Satisfaction Ranking' conducts surveys based on a rigorous methodology, targeting only those who have actual experience using specific services or products. Published as a highly reliable ranking that visualizes corporate brand value, its purpose is to provide trustworthy objective evaluation indicators in an era of information overload.
(*1) Insurance companies that handle insurance products covering damages (death, illness, injury, theft, flight delays, etc.) occurring at destinations during overseas travel. However, insurance companies handling only credit card-attached overseas travel accident insurance or partner products of other companies are excluded.
## [Survey Overview]
- Survey sponsor: GMO Research & AI, Inc.
- Survey method: Online survey
- Number of respondents: 2,664
- Ranked response count: Minimum number of respondents for ranked companies is 100 or more
- Survey period: December 8, 2025 - February 2, 2026
- Survey targets:
- Gender: Unspecified
- Age: 18 - 84 years old
- Region: Nationwide
- Conditions: Individuals who meet all of the following conditions
1) Traveled overseas within the past 3 years and purchased overseas travel insurance
2) Applied overseas travel insurance and received an insurance payout
3) Were involved in the selection of the overseas travel insurance company and are aware of the amount paid for the service
- Number of companies/services surveyed: 13 (*2)
- Definition: Insurance companies handling insurance products covering damages occurring at destinations during overseas travel. Excludes companies handling only credit card-attached insurance or partner products.
(*2) The companies surveyed were selected based on our independent desk research, focusing on companies and services believed to have a large number of users. In addition, some companies/services mentioned in free-text responses by survey respondents are also included.
## [Ranking Results] 2026 'Overseas Travel Insurance' Category
https://r-portal.gmo-research.ai/ranking/details/kaigai-hoken_2026/
Zurich Insurance was widely supported, winning first place in 5 out of 6 itemized ranking categories: 'product content', 'premium', 'staff response', 'completeness of support system', and 'payment (amount received/payout speed)', leading to its 1st place in the comprehensive ranking.
The 'GMO Customer Satisfaction Ranking' conducts surveys based on a rigorous methodology, targeting only those who have actual experience using specific services or products. Published as a highly reliable ranking that visualizes corporate brand value, its purpose is to provide trustworthy objective evaluation indicators in an era of information overload.
(*1) Insurance companies that handle insurance products covering damages (death, illness, injury, theft, flight delays, etc.) occurring at destinations during overseas travel. However, insurance companies handling only credit card-attached overseas travel accident insurance or partner products of other companies are excluded.
## [Survey Overview]
- Survey sponsor: GMO Research & AI, Inc.
- Survey method: Online survey
- Number of respondents: 2,664
- Ranked response count: Minimum number of respondents for ranked companies is 100 or more
- Survey period: December 8, 2025 - February 2, 2026
- Survey targets:
- Gender: Unspecified
- Age: 18 - 84 years old
- Region: Nationwide
- Conditions: Individuals who meet all of the following conditions
1) Traveled overseas within the past 3 years and purchased overseas travel insurance
2) Applied overseas travel insurance and received an insurance payout
3) Were involved in the selection of the overseas travel insurance company and are aware of the amount paid for the service
- Number of companies/services surveyed: 13 (*2)
- Definition: Insurance companies handling insurance products covering damages occurring at destinations during overseas travel. Excludes companies handling only credit card-attached insurance or partner products.
(*2) The companies surveyed were selected based on our independent desk research, focusing on companies and services believed to have a large number of users. In addition, some companies/services mentioned in free-text responses by survey respondents are also included.
## [Ranking Results] 2026 'Overseas Travel Insurance' Category
https://r-portal.gmo-research.ai/ranking/details/kaigai-hoken_2026/