E-commerce Unified Management System "GoQSystem" to Support Order Management Screen in 3 Languages

GoQSystem Inc. (Headquarters: Chuo-ku, Tokyo; Representative Director: Takuji Fujimoto) has released a display switching function for its e-commerce unified management system "GoQSystem" order management screen, now supporting "English," "Korean," and "Simplified Chinese."

This update enables major operational screens, such as the order list and order details, to be operated in multiple languages. This will allow businesses engaged in cross-border e-commerce and operational sites with multinational staff to perform tasks smoothly without feeling a language barrier.

Background of the Update: Challenges in the Multinational E-commerce Back Office

Currently, Japanese e-commerce businesses are accelerating their expansion into major global markets such as Europe, North America, China, Taiwan, Hong Kong, and Korea. However, many operations are still conducted with management screens in Japanese, leading to the following challenges on the ground:

・ Shipping errors due to incorrect operations

Operating a management screen with many specialized terms in Japanese can easily lead to mix-ups in shipping instructions or cancellation processes.

・ Increased training costs Significant time is required for training staff to learn how to operate the system in Japanese.

・ Psychological burden Stress and decreased work speed due to "inability to read or difficulty understanding."

To solve these challenges and enable high performance even with a global team structure, we have implemented support for the three major languages.

Overview of New Features

This update covers the following core areas of order operations:

・ Supported Scope

・Order List Screen: Central operations for daily tasks such as status confirmation, search, and bulk processing.

・Order Detail Screen: Confirmation and editing of buyer information, shipping address, and order contents.

・ Supported Languages

・English: For Europe, North America, and as a global common language.

・Korean: For collaboration with the rapidly growing Korean market and for operations by Korean staff.

・Simplified Chinese: Primarily used in mainland China.

※The image is under development. Some parts may be subject to change.

Eliminating Language Barriers. AI Chatbot "Kaiketsu GoQ-chan" Runs Alongside

In addition to the multi-language support for the order management screen, the AI chatbot "Kaiketsu GoQ-chan" now fully supports questions and answers in English and Chinese.

This creates an environment where operations, from the screen to support, can be completed consistently in one's native language.

・ Ask in your native language, solve in your native language

Even if you get lost in operations, you can ask the AI in your familiar language and get an immediate answer on the spot.

・ No manual needed

Eliminates the hassle of searching through thick manuals, allowing foreign staff to proceed with tasks without hesitation from day one.

※Click here for an article about "Kaiketsu GoQ-chan"

https://prtimes.jp/main/html/rd/p/000000270.000062228.html

Future Development

GoQSystem aims to realize e-commerce operations that "anyone, anywhere, can use without hesitation."

Starting with this multi-language support, we will assist in building an operational system that is independent of nationality and language,

and support sustainable growth in the e-commerce industry, which is facing severe labor shortages and increasing globalization.

Download Materials

GoQSystem Inc.

GoQSystem is a system that unifies the management of e-commerce operations.

It allows managing order, sales, inventory, and product data for all online stores within a single system, significantly boosting operational efficiency.

"GoQSystem" Official Website https://goqsystem.com/

【Company Profile】 GoQSystem Inc. Location: NS Kyobashi Building 5F, 1-6-12 Kyobashi, Chuo-ku, Tokyo Established: February 25, 2009 Business Activities: System development, design business, video business, online retail business Representative: Takuji Fujimoto, Representative Director Corporate Website: https://goq.co.jp/