Tokyo Metropolitan Teien Art Museum Implements Goodfellows' Ticketing and Entry Management System, Achieving 100% Payment Rate and Improved Garden Access
Goodfellows Co., Ltd. has provided its cloud-based ticketing system to the Tokyo Metropolitan Teien Art Museum. By automating the lottery and payment process for annual passports, they achieved a 100% payment rate. Additionally, they overcame construction constraints at the historical site using wireless technology to add new entry points.
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- 📰 Published: April 28, 2026 at 19:48
- 🔍 Collected: April 28, 2026 at 11:31
- 🤖 AI Analyzed: April 28, 2026 at 13:30 (1h 58m after Collected)
Goodfellows Co., Ltd. (Headquarters: Musashino-shi, Tokyo; President: Masami Isobe) has provided a ticketing and entry management system to the Tokyo Metropolitan Teien Art Museum (Location: Minato-ku, Tokyo). Every April, the museum sells annual passports via a lottery. For the 2026 fiscal year, the museum utilized 'Webket,' an online ticket store provided by Goodfellows, to integrate the entire process from application and winning notification to payment and exchange online.
This eliminated the issue of non-payment after winning, achieving a 100% payment completion rate for winners. It also contributed to the DX (Digital Transformation) of visitor management and improved the circulation between the garden, the main building, and the new annex.
### Background of Implementation
The Tokyo Metropolitan Teien Art Museum features a vast site of approximately 35,000 square meters, most of which is garden space. As an Important Cultural Property, large-scale construction is difficult, imposing many constraints on system installation.
Previously, entry was limited to a single location at the museum entrance, about 300 meters away from the main gate where the ticket office is located. This long path made access difficult for visitors who only wanted to use the garden.
Furthermore, the annual passports, which are limited in number and highly popular, were sold through a lottery. However, the previous system required winners to access a specific URL to complete payment, which led to instances of non-payment.
### Products and Systems Implemented by Goodfellows
**Improved Garden Access and Sophisticated Visitor Management**
By implementing products centered on the 'Kensaku-kun' ticketing and entry management system using a cloud platform and wireless systems, the museum was able to establish three new garden entry points: South, East, and North gates. This has made it much easier for visitors to enter the garden.
In particular, entry from the South Gate near the main gate has made access easier for garden-only visitors, leading to improved satisfaction in visitor surveys.
Additionally, the introduction of handheld gate terminals for ticket authentication has enabled real-time tracking of visitor numbers.
**DX of Annual Passport Lottery, Payment, and Exchange**
The online ticket store 'Webket' supports both online sales and lottery-based sales. The Tokyo Metropolitan Teien Art Museum issues annual passports with original designs. Applicants apply online via the official website, and once selected as winners, automatic payment is completed using the credit card registered at the time of application. Winners present a QR code issued after payment at the local counter to pick up their passport and proceed with entry.
This has enabled:
- Automation from lottery application to notification.
- A mechanism where only winners are billed.
- Efficient exchange operation and management via QR codes.
**Achieving 100% Payment Completion Rate**
Previously, winners had to access a URL after receiving a notification, which sometimes resulted in winners failing to complete the payment. By building a mechanism where payment is confirmed simultaneously with the lottery win, the museum achieved a 100% payment completion rate for annual passport sales.
### List of Products and Services
- **Kensaku-kun**: A ticket POS and sales support system that can issue entry tickets for various facilities.
- **RE・SO・NET**: A system that integrates and aggregates sales data to streamline daily and monthly management.
- **Web de Monitor**: A system for managing entry and exit by counting people passing through gates and verifying ticket validity.
- **Webket**: A ticket store that handles online ticket sales, lottery applications, payments, and QR ticket issuance.
### Comment from Goodfellows Representative
"The Tokyo Metropolitan Teien Art Museum had major constraints on equipment construction due to its status as an Important Cultural Property. In such an environment, we realized a flexible system construction that minimized impact on existing facilities by combining a cloud platform utilizing AWS with handheld terminals. Since operation began, the facility has appreciated the reduced burden of visitor management and the DX of annual passport issuance. We will continue to provide services tailored to each facility's needs."
This eliminated the issue of non-payment after winning, achieving a 100% payment completion rate for winners. It also contributed to the DX (Digital Transformation) of visitor management and improved the circulation between the garden, the main building, and the new annex.
### Background of Implementation
The Tokyo Metropolitan Teien Art Museum features a vast site of approximately 35,000 square meters, most of which is garden space. As an Important Cultural Property, large-scale construction is difficult, imposing many constraints on system installation.
Previously, entry was limited to a single location at the museum entrance, about 300 meters away from the main gate where the ticket office is located. This long path made access difficult for visitors who only wanted to use the garden.
Furthermore, the annual passports, which are limited in number and highly popular, were sold through a lottery. However, the previous system required winners to access a specific URL to complete payment, which led to instances of non-payment.
### Products and Systems Implemented by Goodfellows
**Improved Garden Access and Sophisticated Visitor Management**
By implementing products centered on the 'Kensaku-kun' ticketing and entry management system using a cloud platform and wireless systems, the museum was able to establish three new garden entry points: South, East, and North gates. This has made it much easier for visitors to enter the garden.
In particular, entry from the South Gate near the main gate has made access easier for garden-only visitors, leading to improved satisfaction in visitor surveys.
Additionally, the introduction of handheld gate terminals for ticket authentication has enabled real-time tracking of visitor numbers.
**DX of Annual Passport Lottery, Payment, and Exchange**
The online ticket store 'Webket' supports both online sales and lottery-based sales. The Tokyo Metropolitan Teien Art Museum issues annual passports with original designs. Applicants apply online via the official website, and once selected as winners, automatic payment is completed using the credit card registered at the time of application. Winners present a QR code issued after payment at the local counter to pick up their passport and proceed with entry.
This has enabled:
- Automation from lottery application to notification.
- A mechanism where only winners are billed.
- Efficient exchange operation and management via QR codes.
**Achieving 100% Payment Completion Rate**
Previously, winners had to access a URL after receiving a notification, which sometimes resulted in winners failing to complete the payment. By building a mechanism where payment is confirmed simultaneously with the lottery win, the museum achieved a 100% payment completion rate for annual passport sales.
### List of Products and Services
- **Kensaku-kun**: A ticket POS and sales support system that can issue entry tickets for various facilities.
- **RE・SO・NET**: A system that integrates and aggregates sales data to streamline daily and monthly management.
- **Web de Monitor**: A system for managing entry and exit by counting people passing through gates and verifying ticket validity.
- **Webket**: A ticket store that handles online ticket sales, lottery applications, payments, and QR ticket issuance.
### Comment from Goodfellows Representative
"The Tokyo Metropolitan Teien Art Museum had major constraints on equipment construction due to its status as an Important Cultural Property. In such an environment, we realized a flexible system construction that minimized impact on existing facilities by combining a cloud platform utilizing AWS with handheld terminals. Since operation began, the facility has appreciated the reduced burden of visitor management and the DX of annual passport issuance. We will continue to provide services tailored to each facility's needs."