Edo-Tokyo Museum Adopts Goodfellows Ticketing and Entry Management System to Streamline Group Reservations and Counter Operations
Goodfellows Co., Ltd. has provided a comprehensive ticketing and entry management system for the Edo-Tokyo Museum, which reopened on March 31, 2026. The system aims to promote labor-saving and enhance web sales.
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- 📰 Published: April 1, 2026 at 22:18
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Goodfellows Co., Ltd. (Headquarters: Musashino-shi, Tokyo; President: Masami Isobe) has provided a system focused on ticketing and entry/exit management for the Edo-Tokyo Museum (Location: Sumida-ku, Tokyo).
While the museum had been entirely closed since April 1, 2022, for large-scale renovations, it reopened on March 31, 2026. The introduction of this system promotes labor-saving and operational efficiency, while also strengthening web sales. It supports the advanced operation of this large-scale cultural facility, which saw approximately 1.13 million visitors annually in FY2019.
### Background of Implementation
At the Edo-Tokyo Museum, during the large-scale renovation, the management considered renewing the ticketing and entry management system to improve visitor convenience and facility operational efficiency.
In conventional counter operations, many entry responses were handled manually, placing a significant burden on staff. Particularly for group utilization, tasks such as inputting reservation information and managing visitor data were performed manually in addition to on-site counter support, making operational efficiency a key challenge.
Therefore, in this renovation, streamlining overall entry and exit operations was a key requirement, aiming to improve service for visitors by shortening reception times and reducing the burden on staff.
Furthermore, the existing system was difficult to upgrade, creating constraints for future functional expansions or new services. Additionally, since sales channels and management entities differ between permanent and special exhibitions, it was necessary to manage sales and visitor numbers separately and clearly.
To address these operational requirements, a new system foundation was sought that could realize web sales, cashless payments, and automated entry management.
### Goodfellows Products and Systems Implemented
The 'Maruken-kun' kiosks handle the sale of discounted products, support QR code coupons, and provide ticket issuance with multi-language support.
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While the museum had been entirely closed since April 1, 2022, for large-scale renovations, it reopened on March 31, 2026. The introduction of this system promotes labor-saving and operational efficiency, while also strengthening web sales. It supports the advanced operation of this large-scale cultural facility, which saw approximately 1.13 million visitors annually in FY2019.
### Background of Implementation
At the Edo-Tokyo Museum, during the large-scale renovation, the management considered renewing the ticketing and entry management system to improve visitor convenience and facility operational efficiency.
In conventional counter operations, many entry responses were handled manually, placing a significant burden on staff. Particularly for group utilization, tasks such as inputting reservation information and managing visitor data were performed manually in addition to on-site counter support, making operational efficiency a key challenge.
Therefore, in this renovation, streamlining overall entry and exit operations was a key requirement, aiming to improve service for visitors by shortening reception times and reducing the burden on staff.
Furthermore, the existing system was difficult to upgrade, creating constraints for future functional expansions or new services. Additionally, since sales channels and management entities differ between permanent and special exhibitions, it was necessary to manage sales and visitor numbers separately and clearly.
To address these operational requirements, a new system foundation was sought that could realize web sales, cashless payments, and automated entry management.
### Goodfellows Products and Systems Implemented
The 'Maruken-kun' kiosks handle the sale of discounted products, support QR code coupons, and provide ticket issuance with multi-language support.
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