Eliminating the word 'complaint' from call centers, successfully transforming all inquiries into 'gratitude'!

Good Cross's Dream: April 1st is April Dream

Our company endorses April Dream, an initiative to make April 1st a day for announcing dreams. This press release is a dream of "Good Cross Co., Ltd."

Many customer complaints tend to arise and escalate from frustration caused by "being kept waiting" or "not receiving accurate answers."

We, Good Cross Co., Ltd., operate the contact center "beecall," which aims to create an experience of "no waiting, no confusion" through the utilization of AI chatbots and the establishment of AI customer service.

Furthermore, in situations where AI cannot resolve complex issues or emotional support is required, our trained professional operators are committed to providing careful and unhurried assistance.

Through a perfect hybrid of AI and human interaction, we promise the ultimate "joy creation," ensuring that customers always say "thank you" when they hang up the phone.

Moreover, even for interactions that end up as mere complaints, such as the recently problematic customer harassment, AI gently shifts the flow of conversation, transforming angry words into opportunities for understanding. We aim for a future where operators can handle calls without feeling emotionally drained.

We are also addressing the mindset and mental burden of contact center employees. We believe that by having AI empathize not only with customers but also with those who receive calls and operate AI, we can transform all inquiries, all "complaints," into "gratitude."

24-hour contact center beecall

https://www.bcall.jp/