Enhancing Human Resource Development for Corporate Sales Representatives Using AI

Gogin (The San-in Godo Bank) announces the active utilization of AI to strengthen its proposal capabilities for solving the issues of corporate clients.

As the scope and opportunities for proposing solutions to customers expand, we will work to enhance human resource development by supporting the autonomous growth of our employees using AI.

Specifically, starting in April 2026, we plan to fully deploy three human resource development measures: "AI Support in Corporate Analysis," "Corporate Sales AI Navi," and "AI Sales Roleplay."

The Bank will continue to build a structure that provides higher added value to customers through the utilization of digital technology.

Details

1. Background of Introduction In recent years, along with the diversification and sophistication of customer needs, the solutions required of banks are not limited to financing, but extend to various business support menus such as consulting, and the scope and opportunities for proposals are expanding.

Under these circumstances, relying solely on the style of learning corporate analysis and proposal methods through OJT while referring to the methods of bosses and seniors has required a lot of time and burden for human resource development, and variation in analysis and proposal quality was prone to occur.

This initiative aims to resolve the above issues by providing corporate sales representatives with opportunities to learn analysis and proposal methods "anytime," "casually," and "independently" using the latest AI technology, and supporting their autonomous growth.

2. Overview of Measures and Expected Effects (*1) "Corporate Sales AI Navi" adopts a product from NTT Data Corporation. The company's press release: https://www.nttdata.com/global/ja/news/topics/2026/032500/ (*2) "AI Sales Roleplay" adopts a product from Knowledge Work Inc. For concrete screen images of the product and an overview of the company, please refer to the [Reference Material] on the next page.

3. Future Outlook In addition to strengthening our consulting functions, such as the "Everyone Consults" initiative promoted thus far, the Bank will enhance its structure to more accurately and quickly address customers' management issues through this initiative.

Furthermore, under an environment utilizing the latest AI, we will prepare opportunities for sales representatives with little or no experience in corporate sales to feel their own growth more speedily, providing a field where ambitious personnel can take leaps forward.

End

[Reference Material] (1) Image of AI support in corporate analysis