GNext to Exhibit at 'Call Center/CRM Demo & Conference 2026 in Osaka (19th)'

GNext announced its participation in the 'Call Center/CRM Demo & Conference 2026 in Osaka', taking place on May 27-28, 2026, at My Dome Osaka. The company will showcase its DX platforms 'Discoveriez' and 'Discoveriez AI'.
イベントNQ 83/100出典:PR Times

📋 Article Processing Timeline

  • 📰 Published: May 27, 2026 at 02:00
  • 🔍 Collected: May 26, 2026 at 17:31
  • 🤖 AI Analyzed: May 26, 2026 at 17:42 (10 min after Collected)
GNext Inc. will exhibit at the 'Call Center/CRM Demo & Conference 2026 in Osaka (19th)', held at My Dome Osaka on Wednesday, May 27, and Thursday, May 28, 2026. This event is one of the largest exhibitions in Western Japan for the contact center and CRM industry, gathering the latest solutions in AI agents, generative AI, VOC utilization, and CX improvement. Event Overview Name: Call Center/CRM Demo & Conference 2026 in Osaka (19th) Dates: May 27 (Wed) - 28 (Thu), 2026, 10:00-17:00 Venue: My Dome Osaka Booth Number: 2F-19 Organizers: Ric Telecom Co., Ltd. (Monthly Call Center Japan), Informa Markets Japan Co., Ltd. Concurrent Events: E-Commerce Fair Osaka 2026 / Marketing Technology Fair Osaka 2026 Website: https://www.callcenter-japan.com/osaka/exhibit/ *Visitor pre-registration via the exhibition's official website is required. About GNext Since its founding, GNext has been promoting the digital transformation of customer service and supporting the consistency of customer experience. The company aims to be a leading organization providing platforms that facilitate information sharing and utilization among stakeholders, allowing both front-line operations and management to drive innovation simultaneously. 'Discoveriez' is a cloud-based stakeholder DX platform that realizes the centralization of VOC (Voice of the Customer) and appropriate information sharing through multi-channel integration. It allows companies to set management goals based on 'customer feedback' and implement unified crisis and quality management across the organization. 'Discoveriez AI' is a service that leverages artificial intelligence to support human tasks smoothly and accurately. It promotes DX in customer service operations, shortens response times, ensures accurate customer data management, and optimizes human resource allocation. It enhances contact point optimization, resource reduction, and data accuracy compared to conventional automation solutions. 'SRM Design Lab' is a co-creative initiative that connects with customers and other stakeholders to create customer value. It fosters dialogues between industries and stakeholders to co-create value.

FAQ

ジーネクストが出展する展示会は何ですか?

「コールセンター/CRM デモ&コンファレンス 2026 in 大阪(第19回)」に出展します。

展示会はいつ、どこで開催されますか?

2026年5月27日(水)・28日(木)に、マイドームおおさかで開催されます。

ジーネクストのブース番号はどこですか?

ブース番号は「2F-19」です。

ジーネクストが提供するステークホルダーDXプラットフォームとは何ですか?

「Discoveriez」という名称のクラウド型プラットフォームで、VOC(顧客の声)の一元化や適切な情報共有を可能にし、危機管理・品質管理を支援するものです。

「Discoveriez AI」の特徴は何ですか?

生成AIを活用して問い合わせ窓口の最適化、人的リソースの削減、顧客データの正確な管理を実現し、従来の自動化ツールよりも人間に寄り添った課題解決をサポートするサービスです。