Aiming for 24/7, Zero Waiting Time: 'AI Operator Window' Fully Launched from April 8 - Gradually Expanding Functions to Quickly Resolve Customer Issues Anytime
GMO Aozora Net Bank has officially launched its 'AI Operator Window' from April 8, aiming for 24/7, zero waiting time customer support. By introducing RAG technology, the bank seeks to provide immediate responses to customer inquiries, enhancing convenience and updating its customer support services.
📋 Article Processing Timeline
- 📰 Published: April 8, 2026 at 22:00
- 🔍 Collected: April 8, 2026 at 13:30
- 🤖 AI Analyzed: April 20, 2026 at 20:17 (294h 47m after Collected)
GMO Aozora Net Bank, Ltd. (hereinafter referred to as 'the Company') has officially launched its 'AI Operator Window' today, April 8th, aiming for 24/7 (excluding system maintenance) zero waiting time (*1) for customers who wish to resolve their concerns over the phone.
Initially, we will begin automating routine inquiries and continuously review and improve the AI operator's knowledge base and FAQ to further enhance response accuracy and quality.
(*1) During busy periods, you may need to call back.
## Background
In recent times, while online procedures have become mainstream, there remains a strong need from customers who 'want to confirm directly by phone to resolve questions' or 'have lingering doubts after checking the website but it's not urgent enough to call.' On the other hand, traditional customer centers with human operators face structural challenges such as 'difficulty connecting by phone' and 'restricted operating hours,' which have hindered improvements in customer experience (CX).
Therefore, the Company is introducing RAG (Retrieval-Augmented Generation) technology, which generates optimal answers from vast amounts of data, and is launching the 'AI Operator Window' for automated phone support. By providing immediate 24/7 service aimed at zero waiting time, we will maximize customer convenience and update our customer support services.
## Overview
| Phone Number (Dedicated AI Operator Window Dial) | 0120-477-074 (Toll-free) |
| :------------------------------------------------ | :--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Service Content | AI will provide 24-hour voice interaction to support customers in resolving their own issues.
1. Achieve advanced answers with AI's automatic speech recognition and RAG.
2. Enable immediate response with zero waiting time.
3. Provide 24-hour support even outside business hours (late night, holidays, etc.). |
*This service does not connect to a human operator.
*Depending on the nature of the inquiry, you may need to call the customer center again. Please be aware in advance.
## Features
Initially, we will begin automating routine inquiries and continuously review and improve the AI operator's knowledge base and FAQ to further enhance response accuracy and quality.
(*1) During busy periods, you may need to call back.
## Background
In recent times, while online procedures have become mainstream, there remains a strong need from customers who 'want to confirm directly by phone to resolve questions' or 'have lingering doubts after checking the website but it's not urgent enough to call.' On the other hand, traditional customer centers with human operators face structural challenges such as 'difficulty connecting by phone' and 'restricted operating hours,' which have hindered improvements in customer experience (CX).
Therefore, the Company is introducing RAG (Retrieval-Augmented Generation) technology, which generates optimal answers from vast amounts of data, and is launching the 'AI Operator Window' for automated phone support. By providing immediate 24/7 service aimed at zero waiting time, we will maximize customer convenience and update our customer support services.
## Overview
| Phone Number (Dedicated AI Operator Window Dial) | 0120-477-074 (Toll-free) |
| :------------------------------------------------ | :--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Service Content | AI will provide 24-hour voice interaction to support customers in resolving their own issues.
1. Achieve advanced answers with AI's automatic speech recognition and RAG.
2. Enable immediate response with zero waiting time.
3. Provide 24-hour support even outside business hours (late night, holidays, etc.). |
*This service does not connect to a human operator.
*Depending on the nature of the inquiry, you may need to call the customer center again. Please be aware in advance.
## Features