Globalway Joins Salesforce Forward Deployed Engineering Partner Network to Scale Agentforce Success

—Receiving advanced engineering knowledge from Salesforce, Globalway helps enterprises combine their unique business IP with technical rigor and specialized training to bridge the gap between AI ideals and real-world results—

Globalway Co., Ltd. (Headquarters: Minato-ku, Tokyo; Chairman, President & CEO: Masato Kagami; hereinafter “the Company”) supports corporate transformation and growth through human resource services and AI/digital utilization support. The Company today announced its participation in the newly announced Salesforce Forward Deployed Engineering (FDE) Partner Network. As a partner with proven results in delivering Agentforce, Globalway becomes part of a select network of companies that leverage the deep knowledge, specialized skills, and professional training of Salesforce’s internal teams to help enterprises turn their AI agent visions into reality.

As enterprises evolve into agentic enterprises, the trial phase of AI is over, and concrete business outcomes are now required. However, there remains a significant gap in execution. Many companies remain at the “experimental point solution stage” and cannot scale to levels usable in actual business operations. The Salesforce FDE Partner Network addresses this gap by providing the advanced engineering capabilities needed to handle complex security environments and proprietary data challenges.

As a specially certified partner, Globalway prioritizes technical rigor and production outcomes, helping customers achieve the following:

● Advanced technology integration: Mapping complex, fragmented data structures to provide the necessary context and permission architecture for safe AI agent operation.

● Enhanced regulatory environments: Building AI guardrails that meet strict security standards in industries where incorrect responses can have irreversible consequences.

● System orchestration: Establishing the integration foundation (including APIs, data pipelines, and integrations) needed for AI agents to function across the operational environment.

● Bridging production gaps: Combining knowledge gained from Salesforce implementation, AI utilization, and cloud solution deployment with Salesforce’s internal engineering standards to support the implementation and operation of AI agents for customers managing complex data and business processes.

Globalway provides end-to-end support centered on Salesforce, from concept and requirements definition through implementation, maintenance, adoption, and in-house development. Additionally, it offers Agentforce introduction and utilization support, AI contact center implementation support, and peripheral solution support, helping enterprises build systems to utilize AI agents in practice.

For companies using Salesforce Service Cloud, Globalway offers the “Agentforce for Service Implementation Support Service.” This service supports education, use case selection, prototyping, testing/tuning, and operational monitoring for the introduction and utilization of Agentforce for Service. It improves customer satisfaction and operational productivity in customer support areas through practical AI utilization.

With this expanded partnership, Salesforce customers no longer need to tackle complex AI integration challenges alone. Through the Salesforce FDE Partner Network, Globalway provides the ongoing expertise and technology governance needed to transform AI agent visions into long-term, scalable realities.

For details on Globalway and its Salesforce Forward Deployed Engineering capabilities, please visit AgentExchange, the marketplace for pre-built autonomous AI agents and skills provided by Salesforce.

About AgentExchange▼ https://www.salesforce.com/jp/agentforce/agentexchange/

For the Salesforce announcement, see below▼ https://www.salesforce.com/jp/news/press-releases/2026/06/08/japan-forward-deployed-engineer-partner-network/

Salesforce Comment

Atsushi Urano, Executive Officer, Senior Vice President, Alliance Business Division, Salesforce Japan Co., Ltd., said:

“Customers seeking to succeed in the AI agent era can leverage the Salesforce advantage in concrete ways through the partner ecosystem. The Salesforce Forward Deployed Engineering Partner Network extends the deep knowledge and specialized training cultivated within Salesforce to a select network of partners. This gives customers the engineering depth and confidence needed to move from pilot to production and achieve large-scale business outcomes.”

Globalway Comment

Masato Kagami, Chairman, President & CEO, Globalway Co., Ltd., said:

“While expectations for generative AI and AI agents are rising, many companies face practical challenges such as data integration, permission design, security, and operational adoption when transitioning from proof-of-concept to production. Globalway has leveraged its knowledge from Salesforce implementation and AI utilization support to help customers safely and continuously use Agentforce in their operations. By joining the Salesforce Forward Deployed Engineering Partner Network, we will further combine Salesforce’s advanced engineering expertise with our delivery capabilities to strengthen support for moving AI agents from the ‘trial’ stage to the ‘results’ stage.”

Globalway Salesforce and AI Support Services▼ https://www.globalway.co.jp/business/#salesforce​

*Salesforce, Agentforce, AgentExchange, etc. are trademarks of Salesforce, Inc.

[About Globalway]

Globalway Co., Ltd. supports corporate transformation and growth through human resource services and AI/digital utilization support, centering on Salesforce and MuleSoft.