[Globalway] Launch of "Amazon Connect x Salesforce Voice (formerly Service Cloud Voice) Contact Center Implementation Support Service"
Globalway has launched a support service integrating AWS's Amazon Connect with Salesforce Voice. It helps streamline contact center operations and lays the groundwork for AI-driven data utilization.
📋 Article Processing Timeline
- 📰 Published: March 30, 2026 at 20:01
- 🔍 Collected: March 30, 2026 at 22:56 (2h 54m after Published)
- 🤖 AI Analyzed: April 22, 2026 at 04:44 (533h 48m after Collected)
Globalway, Inc. (Headquarters: Minato-ku, Tokyo; Representative Director, Chairman, President and CEO: Masato Kagami; hereinafter "the Company") supports corporate transformation and growth through the utilization of human resources services, AI, and digital technologies. We are pleased to announce the launch of the "Amazon Connect x Salesforce Voice (formerly Service Cloud Voice) Contact Center Implementation Support Service."
This service combines AWS's cloud-based contact center platform "Amazon Connect" with "Salesforce Voice (formerly Service Cloud Voice)," which integrates telephone support within Salesforce. It supports companies in streamlining operations, centralizing management, and establishing a foundation for utilizing voice data and AI in their contact centers. We provide end-to-end support, from requirements gathering to design, construction, migration, and adoption.
In recent years, contact centers have faced a growing need to prepare data for future AI utilization, in addition to dealing with increased burdens from After Call Work (ACW), operational complexities due to the concurrent use of multiple systems, and scattered customer interaction histories. On the other hand, traditional CTI (Computer Telephony Integration) and fragmented system environments often impose a heavy burden on operators who must switch screens, complicate management tasks, and hinder operational improvements.
With this service, companies can centrally manage telephone interactions on Salesforce, reducing the burden of screen switching and ACW for operators, thereby increasing the efficiency of support tasks. In addition, by accumulating and utilizing call logs and transcription data, we help establish a foundation for advanced operations using AI, such as visualizing and summarizing interaction contents. This enables companies to create a highly scalable contact center environment that not only improves daily operational efficiency but also anticipates future AI utilization.
Leveraging our expertise in both Salesforce and AWS, we will support the construction of contact center platforms that go beyond mere system implementation to consider actual on-site operations.
★ For details on the features of the service, what is provided, and the flow of implementation support, please visit our service page.
"Amazon Connect x Salesforce Voice (formerly Service Cloud Voice) Contact Center Implementation Support Service"
>>> https://www.globalway.co.jp/business/amazon-connect_salesforce-voice/
[Inquiries regarding this matter]
Contact: AI Innovation Division, Globalway, Inc.
Inquiry form: https://www.globalway.co.jp/contact-2/ai-form/
* Mentioned in this press release
This service combines AWS's cloud-based contact center platform "Amazon Connect" with "Salesforce Voice (formerly Service Cloud Voice)," which integrates telephone support within Salesforce. It supports companies in streamlining operations, centralizing management, and establishing a foundation for utilizing voice data and AI in their contact centers. We provide end-to-end support, from requirements gathering to design, construction, migration, and adoption.
In recent years, contact centers have faced a growing need to prepare data for future AI utilization, in addition to dealing with increased burdens from After Call Work (ACW), operational complexities due to the concurrent use of multiple systems, and scattered customer interaction histories. On the other hand, traditional CTI (Computer Telephony Integration) and fragmented system environments often impose a heavy burden on operators who must switch screens, complicate management tasks, and hinder operational improvements.
With this service, companies can centrally manage telephone interactions on Salesforce, reducing the burden of screen switching and ACW for operators, thereby increasing the efficiency of support tasks. In addition, by accumulating and utilizing call logs and transcription data, we help establish a foundation for advanced operations using AI, such as visualizing and summarizing interaction contents. This enables companies to create a highly scalable contact center environment that not only improves daily operational efficiency but also anticipates future AI utilization.
Leveraging our expertise in both Salesforce and AWS, we will support the construction of contact center platforms that go beyond mere system implementation to consider actual on-site operations.
★ For details on the features of the service, what is provided, and the flow of implementation support, please visit our service page.
"Amazon Connect x Salesforce Voice (formerly Service Cloud Voice) Contact Center Implementation Support Service"
>>> https://www.globalway.co.jp/business/amazon-connect_salesforce-voice/
[Inquiries regarding this matter]
Contact: AI Innovation Division, Globalway, Inc.
Inquiry form: https://www.globalway.co.jp/contact-2/ai-form/
* Mentioned in this press release