[Seminar Presentation] From Call Volume Reduction to ACW Shortening & SV Support! CRM Utilization Seminar to Rescue the Field
GigWorks Cross IT will present at the 'Call Center/CRM Demo & Conference' in Osaka on May 28, 2026. They will explain how to leverage CRM and AI to improve call center productivity and customer experience.
📋 Article Processing Timeline
- 📰 Published: April 28, 2026 at 19:00
- 🔍 Collected: April 28, 2026 at 10:31
- 🤖 AI Analyzed: April 28, 2026 at 14:54 (4h 22m after Collected)
GigWorks Cross IT Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director & President: Masaya Kojima; a subsidiary of GigWorks Co., Ltd.) will speak at the 'Call Center/CRM Demo & Conference 2026 in Osaka (19th),' held on Wednesday, May 27 and Thursday, May 28, 2026. They will thoroughly explain the latest digital foundation building techniques that balance call center productivity improvement and customer experience (CX).
Under the theme, 'From self-resolution by customers to AI-powered response and summarization support, and SV's FAQ generation, the latest operational methods for end-to-end efficiency,' we will introduce AI utilization methods centered on CRM in contact centers and how to successfully implement them.
Click here for free seminar registration:
https://crm.callcenter-japan.com/form/imj-event/cco2026/seminar/#F-13
■ Seminar Overview
Do you face the dilemma that efficiency improvements lead to a decline in service quality?
In this presentation, we will explain how to build a digital foundation that achieves both productivity improvement and enhanced customer experience.
From promoting self-resolution with AI voice bots, to supporting new operators with real-time speech recognition, and shortening ACW with automatic summarization. We will introduce new CRM utilization techniques that leverage technology to create 'time to be close to customers,' including actual system screens.
■ What you will learn at this seminar
- Know-how for building a 'CRM Digital Foundation' to prevent AI implementation failures
- Success stories of 'significant call volume reduction' through voice bot utilization
- 'Operator support' through speech recognition and FAQ suggestion
- 'Shortening of After-Call Work (ACW) time' utilizing AI automatic summarization
- 'Reduction of SV workload' through quality scoring and FAQ generation
- Common call center 'challenges and solutions'
■ Seminar Date & Time
Date: May 28, 2026 (Thursday) 11:35-12:20
Venue: Mydome Osaka https://www.mydome.jp/organizer/access/
Organizers: Rick Telecom Co., Ltd., Informa Markets Japan Co., Ltd.
Participation: Free (*Pre-registration is required for attendance)
Official Website: https://www.callcenter-japan.com/osaka/
Click here for free seminar registration:
https://crm.callcenter-japan.com/form/imj-event/cco2026/seminar/#F-13
Click here for free pre-registration for Call Center/CRM Demo & Conference:
https://crm.callcenter-japan.com/form/imj-event/cco2026/
■ Speaker
Kohei Harada, Head of ICT Solution Products
After joining the company, he was involved in implementation projects for proprietary packaged systems in the non-life insurance industry. Through improving on-site operations, he cultivated deep operational knowledge and system implementation know-how. He experienced firsthand the practical challenges faced by operators and SVs, realizing the urgent need to improve operational efficiency and reduce burdens. Currently, he is exploring new forms of operational improvement through approaches that design solutions to practical challenges utilizing AI technology and packaged systems.
[GigWorks Co., Ltd.]
Trade Name: GigWorks Co., Ltd.
Location: Minato-ku, Tokyo
Business Description: Management of subsidiaries (On-demand Economy, System Solutions, Sharing Economy, Digital Marketing businesses)
Corporate Website: https://www.gig.co.jp/
With the corporate vision of 'Becoming Japan's No. 1 Gig Economy platformer and revolutionizing the labor market!', the group provides direct matching for Gig Economy business areas, various system development, on-site and contact center BPO services, and shared office provisions. They continue to challenge flexible work styles and create a better future for the domestic labor market.
[GigWorks Cross IT Co., Ltd.]
Trade Name: GigWorks Cross IT Co., Ltd.
Location: Minato-ku, Tokyo
Business Description: IT Consulting Services, Software Development/Package Planning/Development/Sales, System Integration, System Engineering Development Contract/Staff Support Services
Corporate Website: https://gigxit.co.jp/
With the corporate vision of 'Providing the best and greatest value to customers through ICT,' the company's core businesses include consulting, system development, cloud development, and the development and sales of AI-powered cloud services. Management
Under the theme, 'From self-resolution by customers to AI-powered response and summarization support, and SV's FAQ generation, the latest operational methods for end-to-end efficiency,' we will introduce AI utilization methods centered on CRM in contact centers and how to successfully implement them.
Click here for free seminar registration:
https://crm.callcenter-japan.com/form/imj-event/cco2026/seminar/#F-13
■ Seminar Overview
Do you face the dilemma that efficiency improvements lead to a decline in service quality?
In this presentation, we will explain how to build a digital foundation that achieves both productivity improvement and enhanced customer experience.
From promoting self-resolution with AI voice bots, to supporting new operators with real-time speech recognition, and shortening ACW with automatic summarization. We will introduce new CRM utilization techniques that leverage technology to create 'time to be close to customers,' including actual system screens.
■ What you will learn at this seminar
- Know-how for building a 'CRM Digital Foundation' to prevent AI implementation failures
- Success stories of 'significant call volume reduction' through voice bot utilization
- 'Operator support' through speech recognition and FAQ suggestion
- 'Shortening of After-Call Work (ACW) time' utilizing AI automatic summarization
- 'Reduction of SV workload' through quality scoring and FAQ generation
- Common call center 'challenges and solutions'
■ Seminar Date & Time
Date: May 28, 2026 (Thursday) 11:35-12:20
Venue: Mydome Osaka https://www.mydome.jp/organizer/access/
Organizers: Rick Telecom Co., Ltd., Informa Markets Japan Co., Ltd.
Participation: Free (*Pre-registration is required for attendance)
Official Website: https://www.callcenter-japan.com/osaka/
Click here for free seminar registration:
https://crm.callcenter-japan.com/form/imj-event/cco2026/seminar/#F-13
Click here for free pre-registration for Call Center/CRM Demo & Conference:
https://crm.callcenter-japan.com/form/imj-event/cco2026/
■ Speaker
Kohei Harada, Head of ICT Solution Products
After joining the company, he was involved in implementation projects for proprietary packaged systems in the non-life insurance industry. Through improving on-site operations, he cultivated deep operational knowledge and system implementation know-how. He experienced firsthand the practical challenges faced by operators and SVs, realizing the urgent need to improve operational efficiency and reduce burdens. Currently, he is exploring new forms of operational improvement through approaches that design solutions to practical challenges utilizing AI technology and packaged systems.
[GigWorks Co., Ltd.]
Trade Name: GigWorks Co., Ltd.
Location: Minato-ku, Tokyo
Business Description: Management of subsidiaries (On-demand Economy, System Solutions, Sharing Economy, Digital Marketing businesses)
Corporate Website: https://www.gig.co.jp/
With the corporate vision of 'Becoming Japan's No. 1 Gig Economy platformer and revolutionizing the labor market!', the group provides direct matching for Gig Economy business areas, various system development, on-site and contact center BPO services, and shared office provisions. They continue to challenge flexible work styles and create a better future for the domestic labor market.
[GigWorks Cross IT Co., Ltd.]
Trade Name: GigWorks Cross IT Co., Ltd.
Location: Minato-ku, Tokyo
Business Description: IT Consulting Services, Software Development/Package Planning/Development/Sales, System Integration, System Engineering Development Contract/Staff Support Services
Corporate Website: https://gigxit.co.jp/
With the corporate vision of 'Providing the best and greatest value to customers through ICT,' the company's core businesses include consulting, system development, cloud development, and the development and sales of AI-powered cloud services. Management