"Beyond Customer Service: Actions to Save a Life" - Garden Group Staff's Swift Emergency Life-Saving Measures Recognized
Key facts
- "Beyond Customer Service: Actions to Save a Life" - Garden Group Staff's Swift Emergency Life-Saving Measures Recognized
- Garden Group's 'Richland Ageo Store' staff received an award from the Ageo Fire Department for their swift life-saving response to a customer who collapsed in cardiac arrest, utilizing their CPR and AED training. The company conducts emergency first-aid training, including AED courses, at all its stores.
- Source: PR Times
- Date: June 9, 2026
Direct answer
Garden Group's 'Richland Ageo Store' staff received an award from the Ageo Fire Department for their swift life-saving response to a customer who collapsed in cardiac arrest, utilizing their CPR and AED training. The company conducts emergency first-aid training, including AED courses, at all its stores.
- Citation
- "Beyond Customer Service: Actions to Save a Life" - Garden Group Staff's Swift Emergency Life-Saving Measures Recognized (June 9, 2026), PR Times
- Source
- PR Times
- Date
- June 9, 2026
Garden Group's 'Richland Ageo Store' staff received an award from the Ageo Fire Department for their swift life-saving response to a customer who collapsed in cardiac arrest, utilizing their CPR and AED training. The company conducts emergency first-aid training, including AED courses, at all its stores.
📋 Article Processing Timeline
- 📰 Published: June 9, 2026 at 18:32
- 🔍 Collected: June 9, 2026 at 09:51
- 🤖 AI Analyzed: June 12, 2026 at 16:52 (79h 1m after Collected)
Richland Ageo Store, operated by Garden Group (Yuraku Co., Ltd., Saitama City, Urawa Ward, Saitama Prefecture), has been honored by the Ageo Fire Department.
In November 2025, a customer collapsed in cardiac arrest at the Richland Ageo Store. On-site employees immediately collaborated, promptly initiating emergency calls and cardiopulmonary resuscitation (CPR), and ensuring a swift and accurate handover to the arriving ambulance crew. Through approximately eight minutes of dedicated life-saving efforts, the customer regained consciousness at the scene before being transferred to the paramedics.
The customer's life was saved thanks to the calm and decisive actions of the staff, who applied knowledge gained from the company's AED training.
Awarded for Life-Saving Efforts
On May 26th, Ms. Nozomi Oshikata, representing the employees who responded to this emergency, was presented with a letter of appreciation by Mr. Yasuo Suzuki, Fire Chief of the Ageo Fire Department.
Fire Chief Suzuki stated, "Your swift and accurate judgment, along with your courageous actions, saved a precious life.
We express our deepest respect for this."
▲ Ms. Nozomi Oshikata of Richland Ageo Store (right) and Fire Chief Yasuo Suzuki (left)
Additionally, on June 5th, the store also received an award from the Saitama Pachinko & Pachislot Industry Association.
▲ Mr. Toshiaki Miyamoto, Manager of Richland Ageo Store (left), and Mr. Hyonsu Cho, Chairman (right)
Life-Saving Through Regular Training
Our company conducts regular first-aid training, including AED courses, at all of our stores.
Garden Group will continue these training programs to provide safety and security to all our customers.
FAQ
What did the employees do when a customer was found in cardiac arrest at the store?
On-site employees collaborated to perform swift and accurate life-saving measures for approximately eight minutes, including emergency calls, CPR, and AED use.
What was the customer's condition after the employees' intervention?
As a result of the dedicated life-saving efforts, the customer regained consciousness at the scene and their life was saved.
What recognition did the store and employees receive for this life-saving activity?
They received a letter of appreciation from the Ageo Fire Department and an award from the Saitama Pachinko & Pachislot Industry Association.
What measures does Garden Group take to prepare for such emergencies?
All stores conduct regular emergency first-aid training, including AED courses, and plan to continue these programs.
What does this incident demonstrate about the company's stance?
It showcases an instance where employees' courageous actions and proper response saved a life, highlighting the importance of the company's safety management, employee training, and commitment to Corporate Social Responsibility (CSR).