【Gaitame.com】Achieves 3-Star Highest Rank for 8 Consecutive Years in HDI Rating Benchmark for 'Web Support' and 'Inquiry Desk (Phone)'
Gaitame.com has been awarded the highest 3-star rank for the 8th consecutive year in the HDI Rating Benchmark for "Web Support" and "Inquiry Desk (Phone)" by HDI-Japan. This recognition highlights the company's consistent excellence in customer service and support quality.
📋 Article Processing Timeline
- 📰 Published: April 8, 2026 at 19:12
- 🔍 Collected: April 8, 2026 at 10:30
- 🤖 AI Analyzed: April 20, 2026 at 18:15 (295h 45m after Collected)
Gaitame.com Co., Ltd. (Headquarters: Minato-ku, Tokyo, President and CEO: Jun Takeuchi) is proud to announce that it has received the highest 3-star rank for the 8th consecutive year in the HDI Rating Benchmark for "Web Support" and "Inquiry Desk (Phone)", organized by HDI-Japan, the Japanese branch of HDI, the world's largest membership organization for the support services industry.
The HDI Rating Benchmark evaluates companies based on assessment criteria set according to HDI's international standards, with judges evaluating from a customer's perspective and assigning ratings from Three Stars to No Stars.
Our Web Support was highly rated for "having systems in place to help beginners and aid understanding of FX, with questions resolvable through FAQs and demo apps." Furthermore, the Inquiry Desk (Phone) was commended with remarks such as "representatives are knowledgeable and provide additional explanations tailored to the customer's level of understanding to resolve doubts," and "customers can easily ask questions and get the necessary information immediately, grasping a lot of content in a single inquiry."
**HDI Rating Benchmark Survey Overview**
- Survey Period: January 2026
- Survey Method: Evaluation by HDI Rating judges
- Evaluation Criteria: Scoring from 1 to 4 points for each evaluation item.
The HDI Rating Benchmark evaluates companies based on assessment criteria set according to HDI's international standards, with judges evaluating from a customer's perspective and assigning ratings from Three Stars to No Stars.
Our Web Support was highly rated for "having systems in place to help beginners and aid understanding of FX, with questions resolvable through FAQs and demo apps." Furthermore, the Inquiry Desk (Phone) was commended with remarks such as "representatives are knowledgeable and provide additional explanations tailored to the customer's level of understanding to resolve doubts," and "customers can easily ask questions and get the necessary information immediately, grasping a lot of content in a single inquiry."
**HDI Rating Benchmark Survey Overview**
- Survey Period: January 2026
- Survey Method: Evaluation by HDI Rating judges
- Evaluation Criteria: Scoring from 1 to 4 points for each evaluation item.