Lucidas Launches 'LUCIDAS Academy for Gainsight' to Systematically Teach Essential Knowledge for Gainsight Administrators

Gainsight Inc. (Headquarters: Minato-ku, Tokyo; CEO: YU KINUMURA; hereinafter "Gainsight") and Lucidas Co., Ltd. (Headquarters: Asahikawa, Hokkaido; Representative: JONATHAN IKEGAMI; hereinafter "Lucidas") announce the joint release of 'LUCIDAS Academy for Gainsight,' a practical Japanese e-learning course designed for Gainsight administrators.

Background and Challenges

With the rapid adoption of subscription-based business models and recent advancements in AI, building and strengthening Customer Success (CS) organizations has become an essential strategic priority for achieving sustainable revenue growth. However, there remains a lack of comprehensive learning opportunities that allow professionals to seamlessly acquire knowledge—from understanding the fundamental concepts of customer success to designing, configuring, and operating specialized tools like Gainsight.

This course was developed by combining Gainsight’s expertise in Customer-Led Growth, as a market leader in the field, with Lucidas’ extensive know-how in Gainsight implementation and adoption support. Its goal is to accelerate the development of customer success talent in Japan by offering a unified program that enables learners to master both the conceptual foundations—such as CS principles and CSM roles—and practical skills in Gainsight configuration and operations.

Overview of 'LUCIDAS Academy for Gainsight'

This training is a comprehensive e-learning course that systematically teaches foundational knowledge required for Gainsight administrators. Designed for individuals who will be taking on Gainsight administrative roles, the course is structured to be accessible even to beginners with no prior experience using the tool.

More than just teaching tool operations, this is Japan’s first Japanese-language, practice-oriented program that enables users to systematically learn both the 'why' behind design decisions and the 'how' of implementation.

Key Features of the Course

- Learn at your own pace with explanatory videos and interactive quizzes that allow you to confirm your understanding as you progress

- Gain hands-on experience with practical Gainsight design principles through a case study based on a fictional company’s CS transformation project

- Build confidence and acquire the skills needed to smoothly operate customer success initiatives using Gainsight upon course completion

- Exclusively offered to enterprises using Gainsight, ensuring high-quality learning environments

Course Details

Course Name: LUCIDAS Academy for Gainsight

Target Audience: Gainsight Administrators (Admins) and Operations Staff

Format: Online, self-paced e-learning

Availability: Exclusive to Gainsight customer organizations (limited access)

Details and Inquiries: https://academy.lucidas.co.jp/page/gainsight-training

About Lucidas Co., Ltd.

[Company Name] Lucidas Co., Ltd.

[Representative] JONATHAN IKEGAMI

[Headquarters] Asahikawa HQ: 24-2, Nishikagura 2-jo, Asahikawa-shi, Hokkaido 078-8382

Tokyo Office: 1-1-1, Nishishinagawa 1-chome, Shinagawa-ku, Tokyo 141-0033, Ohsaki Garden Tower 9F

[Established] December 2014

[Business Activities] Lucidas Co., Ltd. provides marketing strategy consulting and has, since its founding in 2006, aimed to ethically contribute to corporate profitability through communication that aligns what companies want to convey with what customers want to know. The company has a proven track record of supporting a wide range of domestic and international enterprises—including Adobe, Salesforce, KDDI, and Panasonic Connect—in the implementation and utilization of Marketing Automation (MA) and Customer Success platforms.

For more information, please visit: https://www.lucidas.co.jp/

About Gainsight

[Company Name] Gainsight Inc.

[Representative] CEO YU KINUMURA

[Headquarters] Midtown Tower, 18F, 9-7-1 Akasaka, Minato-ku, Tokyo

[Established] April 2022

[Business Activities] Gainsight provides the industry-leading Customer-Led Growth platform, focusing on customer success, product experience, and community engagement, enabling human-first practices with the customer at the center of every activity. Through rich data analytics, Gainsight identifies at-risk customers, builds systematic processes to resolve issues, and tracks, analyzes, and automates customer outcomes through data-driven engagement—enhancing product adoption, reducing churn, and expanding product usage to accelerate business growth. Gainsight is used by numerous companies, including Sansan, BizReach, YAYOI, and SoftBank.

For more information, please visit: https://www.gainsight.co.jp/