HENNGE Revamps Customer Community for 'HENNGE One', the No.1 Domestic Market Share Cloud Security Service
HENNGE announced the adoption of Gainsight Customer Hub for its HENNGE One customer community starting April 1, 2026. This move integrates community, education, and customer success data into a single platform to drive a Customer-Led Growth strategy.
📋 Article Processing Timeline
- 📰 Published: April 1, 2026 at 21:00
- 🔍 Collected: April 1, 2026 at 16:47
- 🤖 AI Analyzed: April 21, 2026 at 21:51 (485h 3m after Collected)
Gainsight Co., Ltd. (Japan Office: Minato-ku, Tokyo, President: Yu Kinumura, hereinafter 'Gainsight'), which provides the world's leading customer success platform, announced that HENNGE K.K. (Headquarters: Shibuya-ku, Tokyo, President: Kazuhiro Ogura, hereinafter 'HENNGE'), provider of 'HENNGE One', Japan's No.1 market share all-in-one cloud security service, fully adopted Gainsight Customer Hub (CH) in conjunction with the renewal of its customer community on April 1, 2026. By comprehensively utilizing the Gainsight platform, including the existing Gainsight Customer Success Platform and Skilljar, which is planned to be utilized in the future, HENNGE has strengthened its structure for realizing a Customer-Led Growth strategy.
Through this initiative, HENNGE will establish a system to scale and sophisticate the 'customer success activities delivering results to customers' that it has built using the Customer Success Platform, via the Customer Hub, and eventually Skilljar.
## Background of Adoption and Reasons for Selection
HENNGE promotes the development and provision of the all-in-one cloud security service 'HENNGE One' to meet the security awareness and needs of companies that transform and expand with the times.
As the company's business grew and its products expanded, a challenge became apparent in the customer success domain: activities such as 'visualization of customer status', 'community operation', and 'understanding of product usage' were fragmented, leaving initiatives optimized only on an individual basis.
Against this background, HENNGE decided to build a structure that can consistently provide proactive problem-solving and result creation by staying closer to all customers than ever before. They determined that a mechanism to strengthen the existing online community and customer education environment, and operate them efficiently in a data-driven manner, was essential.
To solve these challenges, they introduced 'Gainsight Customer Hub' as a new community platform. In addition to the already utilized 'Customer Success Platform', they will integrate the customer education foundation 'Skilljar' in the future to realize the following three elements on a single platform:
- Customer Success Activities
- Community Engagement
- Customer Education
In addition to improving the customer experience, they will build an efficiently and effectively scaled customer success structure through the integrated management of activity data. In selecting Gainsight, the fact that elements necessary for Customer-Led Growth could be realized on an integrated platform was a critical deciding factor.
By integrating onto a single platform, visualization...
Through this initiative, HENNGE will establish a system to scale and sophisticate the 'customer success activities delivering results to customers' that it has built using the Customer Success Platform, via the Customer Hub, and eventually Skilljar.
## Background of Adoption and Reasons for Selection
HENNGE promotes the development and provision of the all-in-one cloud security service 'HENNGE One' to meet the security awareness and needs of companies that transform and expand with the times.
As the company's business grew and its products expanded, a challenge became apparent in the customer success domain: activities such as 'visualization of customer status', 'community operation', and 'understanding of product usage' were fragmented, leaving initiatives optimized only on an individual basis.
Against this background, HENNGE decided to build a structure that can consistently provide proactive problem-solving and result creation by staying closer to all customers than ever before. They determined that a mechanism to strengthen the existing online community and customer education environment, and operate them efficiently in a data-driven manner, was essential.
To solve these challenges, they introduced 'Gainsight Customer Hub' as a new community platform. In addition to the already utilized 'Customer Success Platform', they will integrate the customer education foundation 'Skilljar' in the future to realize the following three elements on a single platform:
- Customer Success Activities
- Community Engagement
- Customer Education
In addition to improving the customer experience, they will build an efficiently and effectively scaled customer success structure through the integrated management of activity data. In selecting Gainsight, the fact that elements necessary for Customer-Led Growth could be realized on an integrated platform was a critical deciding factor.
By integrating onto a single platform, visualization...