Future Shop Begins Partnership with "QuickCEP," an AI Chatbot x Customer Data Utilization Platform Adopted by Over 500 Companies Worldwide

Future Shop Co., Ltd. (Headquarters: Kita-ku, Osaka; Representative Director: Yuko Hoshino; hereinafter "Future Shop"), which provides the SaaS-based EC site construction platform "futureshop," has announced a partnership with QuickCEP Co., Ltd. (Headquarters: Chuo-ku, Tokyo; Representative Directors: Jiagi Li, Guang Chen), which offers "QuickCEP," an EC-focused marketing platform that integrates AI chatbot-driven web engagement with a customer data utilization platform.

This partnership will enable EC businesses using "futureshop" to integrate and utilize customer data from various channels, in addition to order and member information from their own EC sites. This will allow for seamless realization of personalized customer engagement and cross-channel marketing strategies tailored to each customer.

### Key Functions and Features of "QuickCEP"

QuickCEP is an EC-focused platform that integrates a CDP (Customer Data Platform) and MA (Marketing Automation) with a central AI chatbot. It integrates customer behavior, purchase history, and interaction content across various channels to enable optimal real-time communication.

### Advanced Automated Customer Service and Marketing Integration Centered on AI Chatbot

The AI chatbot automatically delivers messages and product recommendations at optimal timings based on customer behavior and purchase status. With an AI response accuracy of over 95% (according to QuickCEP's performance data) and an automatic translation function supporting over 50 languages, it provides natural and advanced customer service that goes beyond simple FAQ responses.

Furthermore, in conjunction with the chat function, marketing measures such as email newsletters and website pop-up displays can be implemented, contributing to an improvement in the overall CVR of the site.

### Cross-Channel Customer Service Based on Data Integration via CDP (Customer Data Platform)

In addition to proprietary EC sites, customer data can be integrated and centrally managed across multiple channels such as LINE, Instagram, TikTok, and Facebook. By linking with FAQ and chat history, as well as order and member information from EC sites built with futureshop, highly accurate web engagement tailored to each customer's situation is achieved.

### No-Code Scenario Settings, Coupon Issuance, and Segment Distribution

The intuitive management screen allows for no-code scenario settings, coupon issuance, and segment distribution. Seamless switching between AI-driven and human-assisted support is also possible, enabling continuous improvement while reducing operational load. It has been adopted by over 500 companies, including those with achievements in the China cross-border EC domain, supporting over 1 million chat responses per month.

For service details and inquiries, please check the following:

"QuickCEP" Introduction Page

https://www.future-shop.jp/tieup/function/communication/chat/quickcep/

Future Shop will continue to strengthen its partnerships with EC support providers and accompany EC businesses in the growth of their e-commerce operations.

### About "futureshop"

"futureshop," a SaaS-based EC site construction platform provided by Future Shop, allows EC managers to customize site designs and update content with high flexibility and speed. It also features a variety of functions to promote customer loyalty, enabling the deployment of effective loyalty marketing.

For omnichannel strategies, "futureshop omni-channel" provides centralized management of customer data from physical stores and EC sites, realizing a smooth customer experience between online and offline. Based on integrated customer information, detailed digital marketing measures can be executed across the boundaries of online and offline.

### Future Shop Co., Ltd.

**Representative** Yuko Hoshino, Representative Director

**Location** Grand Front Osaka Tower A, 24F, 4-20 Ofuka-cho, Kita-ku, Osaka

**Established** March 2010 (Spun off from Future Spirits Co., Ltd.)

**Business Description** Provision of e-commerce support services Planning, operation, and development of the SaaS-based EC site construction platform "futureshop"

**URL** https://www.future-shop.jp/