FutureShop Begins Partnership with QuickCEP, an AI Chatbot x Customer Data Utilization Platform Adopted by Over 500 Companies Worldwide
FutureShop, provider of the SaaS EC site building platform "futureshop," has announced a partnership with QuickCEP, an EC-focused marketing platform that integrates AI chatbots for web customer service and a customer data utilization base. This collaboration enables EC businesses to integrate customer data for personalized service and cross-channel marketing.
📋 Article Processing Timeline
- 📰 Published: May 1, 2026 at 00:10
- 🔍 Collected: April 30, 2026 at 15:32
- 🤖 AI Analyzed: April 30, 2026 at 16:04 (32 min after Collected)
FutureShop Co., Ltd. (Headquarters: Kita-ku, Osaka; Representative Director: Yuko Hoshino; hereinafter "FutureShop"), which provides the SaaS EC site building platform "futureshop," has commenced a partnership with QuickCEP (Headquarters: Chuo-ku, Tokyo; Representative Directors: Jiaqi Li, Guang Chen), provided by QuickCEP Co., Ltd. QuickCEP is an EC-focused marketing platform that integrates AI chatbots for web customer service and a customer data utilization base, adopted by over 500 companies worldwide.
Through this partnership, EC operators using "futureshop" will be able to integrate and utilize customer data from various channels, in addition to order and member information from their own EC sites. This will enable smooth realization of personalized customer service for each individual customer and cross-channel marketing strategies.
**Main Functions and Features of "QuickCEP"**
QuickCEP is an EC-focused platform that integrates an AI chatbot, CDP (Customer Data Platform), and MA (Marketing Automation). It integrates customer behavior, purchase history, and interaction content across various channels to enable optimal communication in real-time.
**Advanced Automated Customer Service and Marketing Integration Centered on AI Chatbots**
The AI chatbot automatically delivers messages and product recommendations at optimal timings based on customer behavior and purchase status. Its AI response accuracy is over 95% (QuickCEP Co., Ltd. provided実績), and combined with an automatic translation function supporting over 50 languages, it achieves natural and advanced customer service that goes beyond just FAQ responses.
Furthermore, in conjunction with chat, marketing measures such as email distribution and pop-up displays on the site can also be implemented, contributing to an improvement in the overall CVR of the site.
**Cross-Channel Customer Service Based on Data Integration via CDP (Customer Data Platform)**
Customer data can be integrated and centrally managed across multiple channels such as LINE, Instagram, TikTok, and Facebook, not just the company's own EC site. By linking with FAQ and chat history, as well as order information and member information from EC sites built with futureshop, highly accurate web customer service tailored to each customer's situation can be achieved.
**No-code Scenario Setting, Coupon Issuance, and Segmented Distribution Possible**
With an intuitive management screen, scenario settings, coupon issuance, and segmented distribution can be realized without code. Seamless switching between AI response and human response is also possible, allowing for continuous improvement while suppressing operational burden. It has been adopted by over 500 companies, including achievements in the China cross-border EC domain, supporting over 1 million chat responses per month.
For service details and inquiries, please check the link below:
"QuickCEP" Introduction Page
https://www.future-shop.jp/tieup/function/communication/chat/quickcep/
FutureShop will continue to strengthen partnerships with EC support providers and accompany EC operators for the growth of their e-commerce businesses.
**About "futureshop"**
"futureshop," the SaaS EC site building platform provided by FutureShop, allows EC managers to freely and quickly customize site designs and update content. Furthermore, it has a variety of functions to promote customer loyalty, enabling effective loyalty marketing.
For omnichannel strategies, "futureshop omni-channel" is provided, which centrally manages customer data from physical stores and EC sites, realizing a seamless customer experience between online and offline. Based on integrated customer information, detailed digital marketing measures can be executed across the boundaries of online and offline.
**FutureShop Co., Ltd.**
Representative: Yuko Hoshino, Representative Director
Location: Grand Front Osaka Tower A 24F, 4-20 Ofuka-cho, Kita-ku, Osaka
Established: March 2010 (Spun off from Future Spirits Co., Ltd.)
Business Activities: Provision of e-commerce support services, Planning, operation, and development of the SaaS EC site building platform "futureshop"
URL: https://www.future-shop.jp/
Through this partnership, EC operators using "futureshop" will be able to integrate and utilize customer data from various channels, in addition to order and member information from their own EC sites. This will enable smooth realization of personalized customer service for each individual customer and cross-channel marketing strategies.
**Main Functions and Features of "QuickCEP"**
QuickCEP is an EC-focused platform that integrates an AI chatbot, CDP (Customer Data Platform), and MA (Marketing Automation). It integrates customer behavior, purchase history, and interaction content across various channels to enable optimal communication in real-time.
**Advanced Automated Customer Service and Marketing Integration Centered on AI Chatbots**
The AI chatbot automatically delivers messages and product recommendations at optimal timings based on customer behavior and purchase status. Its AI response accuracy is over 95% (QuickCEP Co., Ltd. provided実績), and combined with an automatic translation function supporting over 50 languages, it achieves natural and advanced customer service that goes beyond just FAQ responses.
Furthermore, in conjunction with chat, marketing measures such as email distribution and pop-up displays on the site can also be implemented, contributing to an improvement in the overall CVR of the site.
**Cross-Channel Customer Service Based on Data Integration via CDP (Customer Data Platform)**
Customer data can be integrated and centrally managed across multiple channels such as LINE, Instagram, TikTok, and Facebook, not just the company's own EC site. By linking with FAQ and chat history, as well as order information and member information from EC sites built with futureshop, highly accurate web customer service tailored to each customer's situation can be achieved.
**No-code Scenario Setting, Coupon Issuance, and Segmented Distribution Possible**
With an intuitive management screen, scenario settings, coupon issuance, and segmented distribution can be realized without code. Seamless switching between AI response and human response is also possible, allowing for continuous improvement while suppressing operational burden. It has been adopted by over 500 companies, including achievements in the China cross-border EC domain, supporting over 1 million chat responses per month.
For service details and inquiries, please check the link below:
"QuickCEP" Introduction Page
https://www.future-shop.jp/tieup/function/communication/chat/quickcep/
FutureShop will continue to strengthen partnerships with EC support providers and accompany EC operators for the growth of their e-commerce businesses.
**About "futureshop"**
"futureshop," the SaaS EC site building platform provided by FutureShop, allows EC managers to freely and quickly customize site designs and update content. Furthermore, it has a variety of functions to promote customer loyalty, enabling effective loyalty marketing.
For omnichannel strategies, "futureshop omni-channel" is provided, which centrally manages customer data from physical stores and EC sites, realizing a seamless customer experience between online and offline. Based on integrated customer information, detailed digital marketing measures can be executed across the boundaries of online and offline.
**FutureShop Co., Ltd.**
Representative: Yuko Hoshino, Representative Director
Location: Grand Front Osaka Tower A 24F, 4-20 Ofuka-cho, Kita-ku, Osaka
Established: March 2010 (Spun off from Future Spirits Co., Ltd.)
Business Activities: Provision of e-commerce support services, Planning, operation, and development of the SaaS EC site building platform "futureshop"
URL: https://www.future-shop.jp/