Future Spirits Co., Ltd. (Headquarters: Kyoto, Kyoto Prefecture, Representative Director: Dai Tanitaka, hereinafter Future Spirits) will launch "Future Quick Lobby," a virtual waiting room service that prevents website failures due to concentrated access, starting May 12, 2026. This service features a short-term plan available for 149,000 yen + consumption tax for 7 days, and can be introduced in as little as one week, providing an environment for safe operation on "the day" when access is concentrated. This service will be introduced at "Local Government & Public Week 2026 Local Government DX Exhibition (Booth No.: G5-5)" to be held from May 13. Background: Normalization of Access Concentration and Lack of Countermeasures. In recent years, website failures and missed opportunities due to concentrated access have frequently occurred in EC sales, ticket sales, and local government online procedures. In particular, the following phenomena are repeated every year: - "Reload battles" in ticket sales - Payment errors due to last-minute rush for "furusato nozei" (hometown tax donation) - Temporary suspension of local government websites. On the other hand, in Japan, there are limited options for short-term and cost-effective measures for single events, making it difficult for mid-sized companies and local governments to introduce them. Market Trends and Introduction Challenges in Japan. Virtual Waiting Room is a mechanism that guides users to a waiting screen when there is instantaneous concentrated access to a website, and then sequentially guides them to the site, thereby distributing the server load. It is expected to continue to grow as a means to prevent server failures and missed opportunities, with multiple research companies predicting annual growth of around 20% to 30%. (Source: Coherent Market Insights "Virtual Waiting Room Market" (2023), DIResearch "Virtual Waiting Room Market" (2024), etc.) On the other hand, in Japan, while advanced cases such as major airlines, major EC companies, and ordinance-designated cities already exist, there is still a lack of short-term, low-cost options that can be adopted by mid-sized businesses and local governments to handle single peak events. The "Act on the Prohibition of Unauthorized Resale of Tickets" enacted in 2019, which requires "provision of fair primary sales opportunities," will not be effective unless technical fairness on the sales infrastructure side is secured. For businesses that want to introduce it for a short period to match a single event, the hurdle for that one "main event" still remains. Features. Future Quick Lobby is a virtual waiting room service that can be used at a lower cost than before, only for the necessary period for a single "main event." - 7-day short-term use for 149,000 yen + consumption tax. This pricing system can accommodate single events, eliminating the need for excessive infrastructure investment. - Supports introduction in as little as one week. No large-scale renovation of existing sites is required. Basically, it can be introduced with settings centered on DNS switching. - Consistent support by a domestic team. We provide support from design to monitoring and reporting on the day of the main event, enabling operation with a small number of staff. Anticipated Uses: - EC site sales/time sales, first-come, first-served sales of limited products - Launch of event/performance/sports viewing tickets - Local government vaccine reservations, application acceptance for benefits/subsidies, peak response for "furusato nozei" - Rapid increase in access immediately after media exposure/SNS spread - Concentrated access at the start of campaigns/prize applications. Value Provided: This service is expected to reduce lost opportunities during concentrated access and ensure fairness of access opportunities. In addition, as a realistic option that can be used for a short period, it supports concentrated access measures for mid-sized companies and local governments that were previously difficult to handle. Pricing: Basic Plan: 7 days 149,000 yen + consumption tax (Initial cost 50,000 yen + consumption tax, 7-day usage fee 99,000 yen + consumption tax) Includes requirement confirmation, environment construction, setting support, trial operation, on-site accompaniment on the day, and analysis report. 1-month Verification/Provisional Operation Plan: Individual estimate. Multiple peak responses, detailed user behavior analysis. Individual Renovation/Reconstruction Plan: Individual estimate. Permanent integration of Future Quick Lobby, or infrastructure renovation that does not require a waiting room. *All listed prices are exclusive of tax (consumption tax not included). Going forward, lost opportunities due to concentrated access...
FACT BOX
- Source: PR TIMES
- Category: New Product
- Organizations: Coherent Market Insights / DIResearch
- Products / services: Future Quick Lobby