Future Architect Launches Generative AI Agent Platform 'FutureBANK AI HUB (Provisional)' Developed with Gunma Bank

Future Architect Co., Ltd. (headquartered in Shinagawa-ku, Tokyo; President and CEO: Yohei Saito; hereinafter 'Future Architect'), a core operating company of Future Corporation (Securities Code: 4722), announces the commencement of operations in May 2026 for the generative AI-powered AI agent platform 'FutureBANK AI HUB (Provisional).' This platform is designed to seamlessly integrate with 'FutureBANK,' the strategic business system introduced at Gunma Bank (Head Office: Maebashi, Gunma Prefecture; President: Akihiko Fukai; hereinafter 'Gunma Bank').

Gunma Bank has established its mid-term management plan 'Growth with "Purpose"' in April 2025, aiming to strengthen its business foundation to support sustainable growth by focusing on 'DX and business reform,' 'data utilization,' and 'human capital.' This initiative is the culmination of a joint project based on the 'Proof-of-Concept Experiment on Generative AI Utilization in Lending Operations' (Note 1) launched collaboratively by both companies in 2024. After repeated AI tuning confirmed its effectiveness for practical application, the company combined its AI engineering capabilities with Gunma Bank's extensive lending expertise to achieve full-scale deployment.

'FutureBANK AI HUB (Provisional)' is an AI agent platform developed with the concept of 'AI accompanying the entire lending process,' designed with future business expansion in mind. It aims to stabilize the quality and improve the productivity of lending and customer engagement operations at regional financial institutions.

## Transforming Lending Operations with 'FutureBANK AI HUB (Provisional)'

Leveraging its strength in providing end-to-end services from business consulting to system implementation, Future Architect has delivered consulting services such as 'FutureBANK' to over 30 regional financial institutions nationwide. In this project, the company has integrated its proven track record with generative AI expertise and implementation capabilities to drive transformation.

- AI Navigation for Lending Operations

By comprehensively utilizing vast amounts of internal manuals and credit review data accumulated in 'FutureBANK' through RAG (Note 2), the AI provides accompanying support throughout the lending process, delivering accurate navigation to less experienced staff. Additionally, AI agent functionalities automate complex research processes such as financial statement analysis. This supports consistent-quality operations regardless of staff experience level and promotes the transfer of lending expertise to the next generation.

- Digitization of Analog Assets and Data Democratization (Scheduled for launch in November 2026)

A function to rapidly digitize detailed financial statement line items—previously requiring extensive manual input—using generative AI reading will be launched in November 2026. This aims to significantly reduce administrative burdens while advancing 'data democratization,' enabling all employees to access and utilize data, thereby promoting knowledge utilization across the entire bank organization.

## Implementation Results

Within two weeks of its May 2026 launch, approximately 60% of target staff involved in lending and customer engagement operations had begun using the platform, reaching a cumulative total of about 4,000 usage instances. Adoption has rapidly accelerated in the field since launch, and the platform is beginning to permeate as a standard tool in lending and customer engagement operations.

[Voices from Gunma Bank (excerpted)]

✔ By discussing with AI, I can deeply explore customers' financial situations and funding needs, enabling appropriate proposals. (3rd-year customer engagement officer)

✔ Even for specialized financial analysis, AI provides the rationale behind the numbers, allowing me to make decisions with confidence. For less experienced staff, AI offers guidance on analytical perspectives, which is extremely reassuring. (Deputy Manager, Lending Division)

✔ Junior staff can increase the variety of conversations and interviews with customers by repeatedly engaging with AI in advance, improving both the efficiency and quality of on-the-job training. (Deputy Manager, Customer Engagement Division)

The evolution toward AI-integrated digital workflows based on 'FutureBANK' establishes a 'self-sustaining AI utilization cycle' by continuously collecting and accumulating data, and further expanding the value derived from data through AI. Moving forward, 'FutureBANK' will continue to evolve into a next-generation strategic platform to realize management strategies and address societal challenges.

Additionally, the company aims to become Japan's No. 1 company for social implementation through total AI design, under the concept of 'Designing Management and AI.' By integrating AI with its deep understanding of management and IT implementation capabilities cultivated since its founding, the company is redefining industries toward AI-Native. Furthermore, it will contribute to solving various societal challenges through advanced automation and optimization powered by AI.

## About FutureBANK

A strategic business solution developed based on the 'systems' and 'consulting services' provided to over 30 regional financial institutions nationwide. Built on a customer integrated database, it comprehensively delivers a suite of operational services essential for branch operations at financial institutions, including sales management, contract management, revenue management, and productivity analysis, centered on lending operations.

https://www.future.co.jp/architect/our_service/solution/#futurebank

Note 1: Future Architect and Gunma Bank jointly develop new system using generative AI to enhance knowledge transfer and productivity in lending operations
https://www.future.co.jp/press_room/PDF/PressRelease_FutureBANK_GenerativeAI_20251127.pdf

Note 2: RAG: Short for Retrieval-Augmented Generation. A technology that combines external information retrieval with text generation by large language models (LLMs) to improve answer accuracy.

* Reference Press Release

Introduction and Utilization Status of Generative AI Tool 'AI Buddy' – Realizing enhanced proposal capabilities and knowledge transfer to the next generation through AI companion support

https://www.gunmabank.co.jp/info/news/20260525a.html

## Inquiries regarding 'FutureBANK'

Takio, Financial Services Division, Future Architect Co., Ltd.
https://www.future.co.jp/architect/contact_us