FreeMile, offering 'Koganai Jitensha' electric mopeds, enhances post-purchase support with new on-site repair service backed by 4,000 mechanics nationwide
FreeMile, an electric small mobility developer, launched an on-site repair service with Apti, a mechanic service, supported by 4,000 mechanics nationwide starting May 1st. This enhances post-purchase support for their electric bicycles, addressing user anxieties regarding maintenance and initial setup.
📋 Article Processing Timeline
- 📰 Published: May 7, 2026 at 20:20
- 🔍 Collected: May 7, 2026 at 11:31
- 🤖 AI Analyzed: May 8, 2026 at 02:11 (14h 39m after Collected)
FreeMile, a company that develops and sells electric small mobility, has signed a business consignment agreement with Apti, a specialized human resource service for mechanics, and will begin an "on-site repair service" from May 1st to handle post-purchase repairs and maintenance. Even if there is no nearby bicycle or motorcycle shop to consult, after purchasing necessary parts and making advance payments, partner staff will visit homes or other locations to provide repairs and inspections. In addition to basic inspections, various adjustments, brake adjustments/replacements, and tire/tube replacements, they also support on-site arrangements for delivery, including handle installation and usage explanations, establishing a robust post-purchase support system.
▶ Click here for details on the on-site repair service: https://www.freemile.jp/onsite-repair/
With this service, basic inspections and various adjustments, and brake adjustments/replacements start from 4,000 yen, and tire/tube replacements start from 6,000 yen.
Apti, the commissioned service provider, has approximately 4,000 mechanics with expertise in various manufacturers, from domestic to imported cars. Covering a wide area nationwide, this system makes it easy for users without a nearby consultation option to receive support.
To use the service, first, apply for repair details via a dedicated form, then follow FreeMile's guidance to purchase necessary parts and make advance payments. Next, the on-site repair staff will contact you to adjust the visit date and time. On the day of the visit, staff will come and perform repairs on the spot.
◆ Initial setup to eliminate anxiety immediately after delivery
A key highlight is that the service not only handles repairs but also supports handle installation, inspection, and usage explanation upon delivery. This system not only addresses malfunctions but also aims to reduce anxiety immediately after purchase and support users until they start using the product daily. It is characterized by easy access to support not only after purchase but also from the initial stage of use.
Even for electric small mobility that can be purchased easily, what is truly important is whether it can be used continuously with peace of mind after purchase. Rather than choosing based only on price and performance, considering whether it can handle basic maintenance like tires and brakes, whether parts are easily available, and whether there is a repair consultation service, leads to a choice you won't regret.
Through this on-site repair service, FreeMile will establish a support system that covers not only before purchase but also after purchase. As the popularization of electric small mobility progresses, FreeMile will continue to create an environment where users can use these products with peace of mind.
Constructing a repair and support system that women can use with peace of mind. Designed to be easily folded and carried in for repairs.
• About FreeMile
FreeMile develops and deploys electric mobility from scratch under the mission of "Safety for riders, peace of mind for non-riders." Rather than simply providing convenient means of transportation, it re-examines the "way of mobility" itself – ensuring that riders can use it with peace of mind, and that it does not cause anxiety to those around them – and proposes new options to society.
■ Company Overview
Company Name: FreeMile Inc.
Location: Esquina Building 6F, 2-15-5 Higashi, Shibuya-ku, Tokyo
Established: July 2014
Representative: Akane Mimoto
Affiliated organization: Board member company of the Japan Electric Mobility Promotion Association (JEMPA)
▶ Click here for details on the on-site repair service: https://www.freemile.jp/onsite-repair/
With this service, basic inspections and various adjustments, and brake adjustments/replacements start from 4,000 yen, and tire/tube replacements start from 6,000 yen.
Apti, the commissioned service provider, has approximately 4,000 mechanics with expertise in various manufacturers, from domestic to imported cars. Covering a wide area nationwide, this system makes it easy for users without a nearby consultation option to receive support.
To use the service, first, apply for repair details via a dedicated form, then follow FreeMile's guidance to purchase necessary parts and make advance payments. Next, the on-site repair staff will contact you to adjust the visit date and time. On the day of the visit, staff will come and perform repairs on the spot.
◆ Initial setup to eliminate anxiety immediately after delivery
A key highlight is that the service not only handles repairs but also supports handle installation, inspection, and usage explanation upon delivery. This system not only addresses malfunctions but also aims to reduce anxiety immediately after purchase and support users until they start using the product daily. It is characterized by easy access to support not only after purchase but also from the initial stage of use.
Even for electric small mobility that can be purchased easily, what is truly important is whether it can be used continuously with peace of mind after purchase. Rather than choosing based only on price and performance, considering whether it can handle basic maintenance like tires and brakes, whether parts are easily available, and whether there is a repair consultation service, leads to a choice you won't regret.
Through this on-site repair service, FreeMile will establish a support system that covers not only before purchase but also after purchase. As the popularization of electric small mobility progresses, FreeMile will continue to create an environment where users can use these products with peace of mind.
Constructing a repair and support system that women can use with peace of mind. Designed to be easily folded and carried in for repairs.
• About FreeMile
FreeMile develops and deploys electric mobility from scratch under the mission of "Safety for riders, peace of mind for non-riders." Rather than simply providing convenient means of transportation, it re-examines the "way of mobility" itself – ensuring that riders can use it with peace of mind, and that it does not cause anxiety to those around them – and proposes new options to society.
■ Company Overview
Company Name: FreeMile Inc.
Location: Esquina Building 6F, 2-15-5 Higashi, Shibuya-ku, Tokyo
Established: July 2014
Representative: Akane Mimoto
Affiliated organization: Board member company of the Japan Electric Mobility Promotion Association (JEMPA)