FreeMile, Maker of "Koganai Bicycle" Specific Small Mopeds, Strengthens Post-Purchase Support with On-Site Repair Service Backed by 4,000 Mechanics Nationwide
FreeMile, a developer of electric small mobility, has partnered with Apty, a mechanic specialist human resource service, to launch an on-site repair service starting May 1st, supported by 4,000 mechanics nationwide. This initiative aims to strengthen post-purchase support and provide an environment where users can continue to use their products with peace of mind.
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- 📰 Published: May 7, 2026 at 20:20
- 🔍 Collected: May 7, 2026 at 11:31
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FreeMile, which develops and sells electric small mobility, has signed a service contract with Apty, a mechanic specialist human resource service, and will start an "on-site repair service" that handles post-purchase repairs and maintenance from May 1st. Even if there is no bicycle shop or motorcycle shop nearby that can be consulted, after purchasing the necessary parts and making advance payment, affiliated staff will visit homes or other locations to handle repairs and inspections. In addition to basic inspections, various adjustments, brake adjustments/replacements, and tire/tube replacements, the service also supports on-site arrangements for delivery, including handle installation and usage explanations, thus establishing a comprehensive post-purchase support system.
▶ Click here for details on the on-site repair service: https://www.freemile.jp/onsite-repair/
With this service, basic inspections, various adjustments, and brake adjustments/replacements start from 4,000 yen, and tire/tube replacements start from 6,000 yen.
Apty, the outsourced partner, has approximately 4,000 mechanics with expertise in various manufacturers, from domestic to imported cars. By covering a wide range of areas nationwide, a system has been established to make it easier for users without nearby consultation options to receive support.
To use the service, first apply for repair details via a dedicated form, then purchase the necessary parts and make advance payment according to FreeMile's guidance. Next, the on-site repair staff will contact you to arrange a visit date and time. On the day of the visit, staff will come and perform repairs on the spot.
◆ Initial setup to eliminate anxiety immediately after delivery
A key point is that the service not only handles repairs but also supports handle installation, inspection, and usage explanations upon delivery. This system is designed not just to address malfunctions but to reduce anxiety immediately after purchase and support users until they can use the product daily. A feature is that support is easily accessible from the initial stages of use, not just after purchase.
Even for easily purchased electric small mobility, what is truly important is whether it can be used with peace of mind after purchase. Instead of choosing based solely on price and performance, considering whether basic maintenance like tires and brakes can be handled, whether parts are easily available, and whether there is a place to consult for repairs leads to a choice without regret.
Through this on-site repair service, FreeMile will establish a support system that covers not only before purchase but also after purchase. As the adoption of electric small mobility progresses, FreeMile will continue to create an environment where users can use it with confidence.
Building a repair and support system that even women can use with peace of mind. Structure that is easy to fold and bring in for repair.
• About FreeMile
FreeMile develops and deploys electric mobility from scratch with the mission of "safety for riders, peace of mind for non-riders." Instead of simply providing convenient means of transportation, it re-examines the "way of mobility" itself, ensuring riders can use it with peace of mind and not causing anxiety to those around them, thereby proposing new options to society.
■ Company Overview
Company Name: FreeMile Inc.
Location: Esquina Building 6F, 2-15-5 Higashi, Shibuya-ku, Tokyo
Established: July 2014
Representative: Akane Mimoto
Affiliation: Board Member Company of Japan Electric Mobility Promotion Association (JEMPA)
▶ Click here for details on the on-site repair service: https://www.freemile.jp/onsite-repair/
With this service, basic inspections, various adjustments, and brake adjustments/replacements start from 4,000 yen, and tire/tube replacements start from 6,000 yen.
Apty, the outsourced partner, has approximately 4,000 mechanics with expertise in various manufacturers, from domestic to imported cars. By covering a wide range of areas nationwide, a system has been established to make it easier for users without nearby consultation options to receive support.
To use the service, first apply for repair details via a dedicated form, then purchase the necessary parts and make advance payment according to FreeMile's guidance. Next, the on-site repair staff will contact you to arrange a visit date and time. On the day of the visit, staff will come and perform repairs on the spot.
◆ Initial setup to eliminate anxiety immediately after delivery
A key point is that the service not only handles repairs but also supports handle installation, inspection, and usage explanations upon delivery. This system is designed not just to address malfunctions but to reduce anxiety immediately after purchase and support users until they can use the product daily. A feature is that support is easily accessible from the initial stages of use, not just after purchase.
Even for easily purchased electric small mobility, what is truly important is whether it can be used with peace of mind after purchase. Instead of choosing based solely on price and performance, considering whether basic maintenance like tires and brakes can be handled, whether parts are easily available, and whether there is a place to consult for repairs leads to a choice without regret.
Through this on-site repair service, FreeMile will establish a support system that covers not only before purchase but also after purchase. As the adoption of electric small mobility progresses, FreeMile will continue to create an environment where users can use it with confidence.
Building a repair and support system that even women can use with peace of mind. Structure that is easy to fold and bring in for repair.
• About FreeMile
FreeMile develops and deploys electric mobility from scratch with the mission of "safety for riders, peace of mind for non-riders." Instead of simply providing convenient means of transportation, it re-examines the "way of mobility" itself, ensuring riders can use it with peace of mind and not causing anxiety to those around them, thereby proposing new options to society.
■ Company Overview
Company Name: FreeMile Inc.
Location: Esquina Building 6F, 2-15-5 Higashi, Shibuya-ku, Tokyo
Established: July 2014
Representative: Akane Mimoto
Affiliation: Board Member Company of Japan Electric Mobility Promotion Association (JEMPA)