Research Presentation: 'Care Managers in Cafes' - Verifying Effectiveness of Consultation Support in Community Cafes
Hōyūkai presented a case study at the 25th Japan Care Management Conference. The study reports on the effectiveness of stationing care managers in community cafes to identify latent needs before formal system usage and prevent social isolation.
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- 📰 Published: May 26, 2026 at 23:00
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Hōyūkai (Headquarters: Setagaya-ku, Tokyo; Chairman: Hiroshi Katori), a social welfare corporation, participated in the 25th Japan Care Management Conference in Fukui in May 2026 and presented a case study by its staff.
The conference is a nationwide academic gathering for care managers, welfare and medical professionals, and researchers, where active discussions were held on the latest practices in community-based integrated care and care management. The event provided an opportunity to deepen learning about the future of community care through exposure to advanced practices and research results from across the country. It also served as a valuable platform for exchanging opinions with other participants and gaining insights into addressing regional issues and the ideal forms of support.
Hōyūkai presented on the theme: "A Study on the Effectiveness of Resident Care Manager Consultation Support in Community Cafes: 'Care Managers in Cafes' - Support Seen from Cafes Before Formal System Connection." The presentation introduced initiatives where care managers interact with residents at community cafes—everyday gathering places—to identify the anxieties and concerns of residents who have not yet accessed formal welfare systems, facilitating early intervention. The report detailed cases where lowering psychological barriers to formal consultation services prevented isolation and enabled early support, highlighting the effectiveness of consultation support arising from natural relationships with community members.
Hōyūkai is a social welfare corporation operating over 150 facilities primarily in Tokyo, with approximately 3,000 employees. It promotes community-based integrated care by developing complex welfare hubs that meet diverse regional needs. Under its philosophy "Action by Glocalization," the corporation provides community-rooted welfare services while accumulating and disseminating practical knowledge gained on-site to improve service quality and foster human resources.
The conference is a nationwide academic gathering for care managers, welfare and medical professionals, and researchers, where active discussions were held on the latest practices in community-based integrated care and care management. The event provided an opportunity to deepen learning about the future of community care through exposure to advanced practices and research results from across the country. It also served as a valuable platform for exchanging opinions with other participants and gaining insights into addressing regional issues and the ideal forms of support.
Hōyūkai presented on the theme: "A Study on the Effectiveness of Resident Care Manager Consultation Support in Community Cafes: 'Care Managers in Cafes' - Support Seen from Cafes Before Formal System Connection." The presentation introduced initiatives where care managers interact with residents at community cafes—everyday gathering places—to identify the anxieties and concerns of residents who have not yet accessed formal welfare systems, facilitating early intervention. The report detailed cases where lowering psychological barriers to formal consultation services prevented isolation and enabled early support, highlighting the effectiveness of consultation support arising from natural relationships with community members.
Hōyūkai is a social welfare corporation operating over 150 facilities primarily in Tokyo, with approximately 3,000 employees. It promotes community-based integrated care by developing complex welfare hubs that meet diverse regional needs. Under its philosophy "Action by Glocalization," the corporation provides community-rooted welfare services while accumulating and disseminating practical knowledge gained on-site to improve service quality and foster human resources.
FAQ
Why is a care manager stationed at a cafe?
To create a space where residents can casually consult about daily anxieties and issues that might not yet warrant a visit to formal government or hospital windows.
What specific types of consultations are available?
Residents can discuss nursing care anxieties, local living information, and minor concerns before needing formal systems, all within a natural conversation.
Is this model deployed outside of Tokyo?
This presentation was made at a national conference in Fukui, and it is expected to spread to other regions as a leading practice.