[Survey] AI Inquiry Response: Approximately 90% Report Limits to Human Intervention | What is the 'Boundary Between Humans and AI' That the Front Lines Are Drawing?
Foonz Corporation conducted a survey targeting employees from companies with 100 or more staff, involved in customer service, call center operations, DX promotion, information systems, and business department inquiry handling. The survey focused on 'The Boundary Between Tasks Companies Want to Entrust to AI and Those They Don't.'
📋 Article Processing Timeline
- 📰 Published: March 30, 2026 at 22:00
- 🔍 Collected: March 30, 2026 at 22:56 (56 min after Published)
- 🤖 AI Analyzed: April 24, 2026 at 06:50 (583h 54m after Collected)
Foonz Corporation (Location: Nishi-ku, Yokohama City, Kanagawa Prefecture; Representative Director: Junichi Hoshino) conducted a survey targeting managers and persons in charge from companies with 100 or more employees, involved in customer service (CS), call center operations, DX promotion, information systems, and business department inquiry handling, on "The Boundary Between Tasks Companies Want to Entrust to AI and Those They Don't."
In recent years, an increasing number of companies are introducing automated response systems such as voice AI and AI agents, aiming to streamline customer service and address labor shortages.
However, many frontline staff may be wondering if it's appropriate to entrust all inquiry tasks to AI.
So, to what extent do companies entrust tasks to AI, and what kind of tasks do they determine should be handled directly by humans?
Furthermore, what is the ideal division of roles for successful AI operation without lowering customer satisfaction, and what are the conditions for switching to human intervention?
Therefore, Foonz Corporation (https://foonz.co.jp/) conducted a survey on "The Boundary Between Tasks Companies Want to Entrust to AI and Those They Don't," targeting managers and persons in charge from companies with 100 or more employees, involved in CS, call center operations, DX promotion, information systems, and business department inquiry handling.
Survey Overview: "Survey on the Boundary Between Tasks Companies Want to Entrust to AI and Those They Don't"
[Survey Period] March 18 (Wednesday) – March 19 (Thursday), 2026
[Survey Method] Internet survey by PRIZMA (https://www.prizma-link.com/press)
[Number of Respondents] 1,012 people
[Target Audience] Monitors who, at the time of survey response, belonged to companies with 100 or more employees and responded that they were involved in CS, call center operations, DX promotion, information systems, and business department inquiry handling.
[Survey Source] Foonz Corporation (https://foonz.co.jp/)
[Monitor Provider] Sacrisa
Click here for the full survey report.
What is the #1 most anticipated effect of introducing AI inquiry response?
In recent years, an increasing number of companies are introducing automated response systems such as voice AI and AI agents, aiming to streamline customer service and address labor shortages.
However, many frontline staff may be wondering if it's appropriate to entrust all inquiry tasks to AI.
So, to what extent do companies entrust tasks to AI, and what kind of tasks do they determine should be handled directly by humans?
Furthermore, what is the ideal division of roles for successful AI operation without lowering customer satisfaction, and what are the conditions for switching to human intervention?
Therefore, Foonz Corporation (https://foonz.co.jp/) conducted a survey on "The Boundary Between Tasks Companies Want to Entrust to AI and Those They Don't," targeting managers and persons in charge from companies with 100 or more employees, involved in CS, call center operations, DX promotion, information systems, and business department inquiry handling.
Survey Overview: "Survey on the Boundary Between Tasks Companies Want to Entrust to AI and Those They Don't"
[Survey Period] March 18 (Wednesday) – March 19 (Thursday), 2026
[Survey Method] Internet survey by PRIZMA (https://www.prizma-link.com/press)
[Number of Respondents] 1,012 people
[Target Audience] Monitors who, at the time of survey response, belonged to companies with 100 or more employees and responded that they were involved in CS, call center operations, DX promotion, information systems, and business department inquiry handling.
[Survey Source] Foonz Corporation (https://foonz.co.jp/)
[Monitor Provider] Sacrisa
Click here for the full survey report.
What is the #1 most anticipated effect of introducing AI inquiry response?