Lost Item Solution for Summer Outings! 9 More Businesses Join "find chat" Cross-Search Service!

find Inc. (Headquarters: Minato-ku, Tokyo, CEO: Akira Takashima), provider of "Lost Item Cloud find," will expand the service area of its "Cross-Search Service," which allows users to inquire about lost items from multiple businesses at once, starting Wednesday, July 1, 2026.

In addition to the existing 20 businesses, 9 new businesses, including Tsukuba Express and Tokyo Airport Transport (Limousine Bus), will participate. (*). By building a network spanning 29 businesses across the Kanto, Kansai, and Hokkaido regions, we aim to reduce the "burden of searching" for owners and the "response costs" for businesses, realizing smooth returns.

* Includes businesses not publicly disclosed

◆ What is the "find chat" Cross-Search Service?

Previously, for lost items whose location could not be identified, owners had to individually contact each business they thought they might have lost the item at, which was a significant hassle for both owners and businesses. To address this issue, "find chat" launched its cross-search service in December 2025, allowing users to inquire about information across multiple transportation operators and facilities with a single inquiry.

Owners simply select the facilities where they believe they lost their item from "find chat," and an operator will search and respond across the relevant destinations. This reduces the effort for both the owner and each business.

◆ Service Details

1. Start Date Wednesday, July 1, 2026

2. List of Businesses Participating in the Cross-Search Service

(* denotes newly added businesses in this expansion, order not significant)

Region

Business Name

Target Transportation/Facilities

Hokkaido

Hokkaido Railway Company

All lines

〃

Sapporo City Subway

All lines

〃

Hokkaido Airports Co., Ltd.

Hakodate Airport, Obihiro Airport, Kushiro Airport, Memanbetsu Airport

Kanto

Metropolitan Intercity Railway Company ★

Tsukuba Express all lines

〃

Takashimaya Co., Ltd. ★

Nihonbashi Takashimaya S.C., Shinjuku Takashimaya Times Square, Tachikawa Takashimaya S.C., Yokohama Takashimaya, Omiya Takashimaya, Kashiwa Takashimaya, Takasaki Takashimaya, Osaka Takashimaya, Kyoto Takashimaya S.C., Okayama Takashimaya, Wakaba Keyaki Mall

〃

Tokyo Airport Transport Co., Ltd. ★

All route buses

〃

Tobu Department Store Co., Ltd. ★

Tobu Department Store Ikebukuro Main Store

〃

LUMINE Co., Ltd. ★

LUMINE Shinjuku, LUMINE EST Shinjuku, NEWoMan Shinjuku

〃

JR East Building Co., Ltd. ★

MIRAI TOWER Shinjuku

〃

Keisei Electric Railway Co., Ltd.

All lines

〃

Keisei Bus Chiba West Co., Ltd.

All route buses, highway buses, some charter buses, specific buses

〃

Keikyu Corporation

All lines

〃

Keikyu Bus Co., Ltd.

All route buses, highway buses, charter buses, specific buses

〃

Tokyo Metropolitan Bureau of Transportation

All Toei Subway lines (excluding stations at Shirokane-Takanawa, Shirokane-dai, Meguro, and Shinjuku on the Shinjuku Line), all Toei Bus routes (all route buses, charter buses), Tokyo Sakura Tram (Toden Arakawa Line) all lines, Nippori-Toneri Liner all lines

〃

Tokyo Monorail Co., Ltd.

All lines

〃

Tokyo Rinkai Kosoku Railway Co., Ltd.

All lines

〃

East Japan Railway Company

All lines

〃

URBANAI INC.

All lines

〃

Japan Airport Terminal Co., Ltd. Tokyo International Airport Terminal Co., Ltd.

Haneda Airport Passenger Terminal (excluding some areas such as after the 3rd terminal security check and areas under airline jurisdiction.)

〃

Nihon Kotsu Co., Ltd.

Approximately 8,500 taxis

〃

Tokyo Hire-Taxi Association

Taxis of association member companies

〃

Sogo & Seibu Co., Ltd.

Sogo Yokohama Store, Sogo Chiba Store, Sogo Hiroshima Store, Sogo Omiya Store, Seibu Totsuka S.C., Seibu Tokorozawa S.C.

Kansai

JR West SC Development Co., Ltd.

Osaka LUCUA, Tennoji Mio

〃

Daimaru Matsuzakaya Department Stores Co., Ltd.

Daimaru Umeda Store

* Businesses not publicly disclosed: 4 companies

3. How to Use

Access "find chat" from the lost and found page on each business's website to make an inquiry.

◆ About "Lost Item Cloud find"

"Lost Item Cloud find" is a service that solves the worries and anxieties of owners, such as "just contacting is difficult" and "I can't find it even after searching," through the power of technology. It constantly incorporates cutting-edge technology and is upgraded by collaborating with various services to improve convenience. In addition to managing lost items, it provides a one-stop system that includes improving return rates, increasing the operational efficiency of administrators, and facilitating communication with users and cooperation with police stations.

We support the creation of an environment where "lost items," which are inevitably generated in places where many people gather, such as railway companies, commercial facilities, and theme parks, can be found quickly and efficiently. By contributing to increased user satisfaction, we build trust between adopting companies and users, and contribute to building a society where people can live their daily lives with peace of mind. <Lost Item Cloud find> https://service.finds.co.jp/

◆ find Inc. Company Profile

Company Name: find Inc.

Representative: CEO Akira Takashima

Head Office Location: BIZCORE Nishi-Shimbashi 11F, 3-13-3 Nishi-Shimbashi, Minato-ku, Tokyo

Capital: 10 million yen

Business Description: Development, provision, and operation of "Lost Item Cloud find" and related services

Corporate Site: https://www.finds.co.jp/