Marui Modi Introduces "Lost and Found Cloud find" to 20 Stores!

Find Inc. (Headquarters: Minato-ku, Tokyo; Representative Director and CEO: Akira Takashima; hereinafter, "find") will introduce its "Lost and Found Cloud find" service to Marui Inc. (Headquarters: Nakano-ku, Tokyo; Representative Director and President: Masahiro Aono; hereinafter, "Marui"). Starting May 1st (Friday), lost items at 20 Marui Modi stores (excluding Shizuoka Modi and Hakata Marui) can now be inquired about via chat. A business application for lost property staff has also been introduced, aiming to improve operational efficiency and service quality. ◆ Background of Introduction Marui Modi receives approximately 3,000 lost items monthly. Previously, lost property handling involved facility staff managing phone inquiries and manually registering lost items in parallel with their regular duties. With the introduction of "Lost and Found Cloud find," inquiries regarding lost items can be completed entirely via chat, significantly reducing the inquiry handling workload for facility staff. While customers can inquire anytime, anywhere, the facilities can focus on providing higher quality service. This led to the introduction of the system, expecting to streamline lost property operations and provide better service to customers. ◆ Multilingual "find chat" This feature aims to provide excellent hospitality for all residents and visitors to Japan. It requires no app installation, and users can immediately start chatting in their browser after a simple email address verification. It supports major languages including Japanese, English, Chinese (Simplified), and Korean, enabling inquiries across language barriers. Service Start Date: May 1st, 2026 (Friday) Availability: Reception Hours: 24 hours Response Hours: 9:00 AM - 10:00 PM *New inquiries received after 9:00 PM will be answered sequentially after 9:00 AM the next morning. Eligible Lost Items: Lost items entrusted at 20 Marui Modi stores (excluding Shizuoka Modi and Hakata Marui) How to Use: Access the "Frequently Asked Questions" page on each store's website. URL: https://www.0101.co.jp/ ◆ Post-Introduction Workflow Achieves smart lost property handling operations. (See image diagram below) ◆ About "Lost and Found Cloud find" "Lost and Found Cloud find" is a service that uses technology to solve the worries and anxieties of lost item owners who find it difficult to contact or locate their items. By continuously incorporating cutting-edge technology and collaborating with various services, it upgrades and improves convenience. Beyond lost property management, it provides a one-stop system that covers improving return rates, enhancing administrator operational efficiency, communication with users, and coordination with police stations. By supporting the creation of an environment where lost items, which invariably occur in places where many people gather such as railway companies, commercial facilities, and theme parks, can be found quickly and efficiently, and by contributing to increased user satisfaction, it aims to build trust between client companies and users, and contribute to the creation of a society where people can live their daily lives with peace of mind. https://service.finds.co.jp/ ◆ Marui Company Profile Company Name: Marui Inc. Representative: Masahiro Aono, Representative Director and President Head Office Location: 4-3-2 Nakano, Nakano-ku, Tokyo Capital: 100 million JPY Business Activities: Retail and store business, mail-order business, specialty store business (operation and development of private brands and private labels) Corporate Website: https://www.0101maruigroup.co.jp/ ◆ find Company Profile Company Name: find Inc. Representative: Akira Takashima, Representative Director and CEO Head Office Location: BIZCORE Nishishinbashi 11F, 3-13-3 Nishishinbashi, Minato-ku, Tokyo Capital: 10 million JPY Business Activities: Development, provision, and operation of "Lost and Found Cloud find" and accompanying services Corporate Website: https://www.finds.co.jp/