Tama Plaza Terrace and Minatomirai Tokyu Square Introduce "Lost and Found Cloud find"

Tokyu Malls Development Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; President: Koji Koyama; hereinafter "Tokyu Malls Development"), which operates the commercial facilities "Tama Plaza Terrace" and "Minatomirai Tokyu Square," has introduced "Lost and Found Cloud find" provided by find Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director CEO: Akira Takashima; hereinafter "find") starting April 1, 2026.

Furthermore, from May onwards, the service is scheduled to be sequentially introduced at other facilities including "Kohoku Tokyu S.C.," "Aobadai Tokyu Square," "Musashi Kosugi Tokyu Square," and "Gotanda Tokyu Square."

◆Background of Introduction

At "Tama Plaza Terrace" and "Minatomirai Tokyu Square," approximately 1,000 lost items per month have been managed by security and information staff using handwritten lists, and inquiries were handled by phone or at the counter.

Therefore, a challenge was the time-consuming confirmation process when searching for lost items based on information provided by customers.

"Lost and Found Cloud find" enables image registration of lost items and image matching during inquiry handling. This is expected to streamline lost and found operations and provide better service to customers, leading to its introduction.

◆"find chat" with Multilingual Support

This chat function aims to provide excellent hospitality to all residents and visitors to Japan. No app installation is required; users can start chatting immediately in their browser after a simple email authentication.

It also supports major languages including Japanese, English, Chinese (Simplified), and Korean, making it possible to handle inquiries across language barriers.

・ Operating Hours Reception hours: 24 hours Response hours: 9:00 - 22:00 *New inquiries after 21:00 will be answered sequentially from 9:00 the next morning.

・ Eligible Lost Items Lost items kept at "Tama Plaza Terrace" and "Minatomirai Tokyu Square" facilities.

・ How to Use Please access "find chat" from the "Facility Information" page on each facility's website. Tama Plaza Terrace: https://www.tamaplaza-terrace.com/

Minatomirai Tokyu Square: https://www.minatomirai-square.com/

◆Tokyu Malls Development's Workflow After Introduction

The following workflow will enable smooth handling of lost items using "Lost and Found Cloud find," providing a secure environment for customers.

◆About "Lost and Found Cloud find"

"Lost and Found Cloud find" is a service that solves the worries and anxieties of lost item owners, such as "it's hard just to contact them" and "I can't find it even if I search," through the power of technology. It constantly incorporates cutting-edge technology and upgrades by collaborating with various services to improve convenience. In addition to lost property management, it provides a one-stop system for improving return rates, streamlining administrator operations, communicating with users, and coordinating with police stations.

By supporting the creation of an environment where lost items can be found quickly and efficiently in places where many people gather, such as railway companies, commercial facilities, and theme parks, and by contributing to user satisfaction, it aims to build trust between introducing companies and users, and contribute to the creation of a society where people can live their daily lives with peace of mind.

* For more details on "Lost and Found Cloud find," please visit the website https://service.finds.co.jp/ * The information provided is as of April 2, and may be subject to change without notice.

◆Tokyu Malls Development Company Profile

Company Name: Tokyu Malls Development Co., Ltd.

Representative: Koji Koyama, President and Representative Director

Head Office: Gotoh Ikueikai Building 5F, 1-10-7 Dogenzaka, Shibuya-ku, Tokyo

Capital: 100 million yen

Business Activities: Operation and management of commercial facilities, planning and development (master lease and property management business)

URL: https://www.tokyu-tmd.co.jp/

◆find Company Profile

Company Name: find Co., Ltd.

Representative: Akira Takashima, Representative Director CEO

Head Office: BIZCORE Nishishinbashi 11F, 3-13-3 Nishishinbashi, Minato-ku, Tokyo

Capital: 10 million yen

Business Activities: Development, provision, and operation of "Lost and Found Cloud find" and related services

URL: https://www.finds.co.jp/