'Lost and Found Cloud find' to be Introduced on All JR Lines Following Adoption by JR Shikoku!
find Inc. announced the rollout of its AI-driven 'Lost and Found Cloud find' to JR Shikoku, completing its adoption across all Japan Railways (JR) passenger lines. The system will manage 10% of Japan's lost items.
📋 Article Processing Timeline
- 📰 Published: March 30, 2026 at 19:00
- 🔍 Collected: March 30, 2026 at 22:56 (3h 56m after Published)
- 🤖 AI Analyzed: April 22, 2026 at 05:53 (534h 57m after Collected)
find Inc. (Minato-ku, Tokyo, CEO: Akira Takashima, hereinafter 'find') announces that its 'Lost and Found Cloud find' will be newly introduced to JR Shikoku. With this, the system will be adopted by all JR passenger railway companies, and the massive amount of information accounting for approximately 10% of all lost items in Japan will be managed by the 'Lost and Found Cloud find'.
< Adoption Status at JR Passenger Railway Companies >
With this introduction, the 'Lost and Found Cloud find' will be available at all of the following JR passenger railway companies:
- JR Hokkaido (Hokkaido Railway Company)
- JR East (East Japan Railway Company) *Operations begin April 1, 2026
- JR Central (Central Japan Railway Company)
- JR West (West Japan Railway Company) *Operations planned to begin around Summer 2026
- JR Shikoku (Shikoku Railway Company) *Operations planned to begin October 2026
- JR Kyushu (Kyushu Railway Company)
◆ Background and Future Prospects
Currently, about 24 million people use the JR lines daily, and the volume of lost items handled corresponds to approximately 10% (*1) of all lost items nationwide. Due to this massive volume, JR passenger companies have spent an enormous amount of effort on handling inquiries, returning items, and reporting to the police.
To address this situation, the introduction of the 'Lost and Found Cloud find' enables AI-assisted registration and searching, which is expected to drastically reduce management time and improve return rates.
Additionally, the number of inbound tourists reached a record high of about 42 million in 2025 (according to JNTO). Inquiries from foreign users have surged, and find has established a system allowing direct inquiries via a multilingual chat without needing a dedicated app. This ensures a flexible response structure for international use. (*As of this release, only JR Hokkaido supports this feature).
Moving forward, we aim to introduce the system to affiliated facilities such as JR Group commercial centers and to establish interconnected operations through 'cross-search'. This will further accelerate the realization of find's vision: 'A world where lost items are always found.'
(*1) Estimated based on an annual total of 50 million lost items nationwide (find estimate based on data).
◆ Comment from find Representative (Akira Takashima, Representative Director and CEO of find Inc.)
< Adoption Status at JR Passenger Railway Companies >
With this introduction, the 'Lost and Found Cloud find' will be available at all of the following JR passenger railway companies:
- JR Hokkaido (Hokkaido Railway Company)
- JR East (East Japan Railway Company) *Operations begin April 1, 2026
- JR Central (Central Japan Railway Company)
- JR West (West Japan Railway Company) *Operations planned to begin around Summer 2026
- JR Shikoku (Shikoku Railway Company) *Operations planned to begin October 2026
- JR Kyushu (Kyushu Railway Company)
◆ Background and Future Prospects
Currently, about 24 million people use the JR lines daily, and the volume of lost items handled corresponds to approximately 10% (*1) of all lost items nationwide. Due to this massive volume, JR passenger companies have spent an enormous amount of effort on handling inquiries, returning items, and reporting to the police.
To address this situation, the introduction of the 'Lost and Found Cloud find' enables AI-assisted registration and searching, which is expected to drastically reduce management time and improve return rates.
Additionally, the number of inbound tourists reached a record high of about 42 million in 2025 (according to JNTO). Inquiries from foreign users have surged, and find has established a system allowing direct inquiries via a multilingual chat without needing a dedicated app. This ensures a flexible response structure for international use. (*As of this release, only JR Hokkaido supports this feature).
Moving forward, we aim to introduce the system to affiliated facilities such as JR Group commercial centers and to establish interconnected operations through 'cross-search'. This will further accelerate the realization of find's vision: 'A world where lost items are always found.'
(*1) Estimated based on an annual total of 50 million lost items nationwide (find estimate based on data).
◆ Comment from find Representative (Akira Takashima, Representative Director and CEO of find Inc.)